IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard
| Location: | Georgia |
|---|---|
| Posted: | Aug 5, 2026 |
| Due: | Aug 10, 2026 |
| Agency: | State Government of Georgia |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | PE-66062-NONST-2027-000000462 |
| Publication URL: | To access bid details, please log in. |
| Event ID | Event Title | Government Entity | Start Date (ET) | End Date (ET) |
| PE-66062-NONST-2027-000000462 | IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard | Atlanta, City Of |
Aug 05, 2026 @ 12:53 PM
|
Aug 10, 2026 @ 02:00 PM
|
Start Date: Aug 05, 2026 @ 12:53 PM ET
End Date:
Aug 10, 2026 @ 02:00 PM ET
Description
The City of Atlanta on behalf of the Department of Aviation will shortly undergo a Multi-Step Sealed Bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid (IFB) towards the procurement of a centralized Social Media and Customer Feedback Dashboard for the Hartsfield¿Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The City¿s expectation is that the solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements. Interested vendors will be prequalified based on relevant experience, technical capability, compliance with security standards, and solution readiness.
| Code | Description |
| 91861 | Smart Technology Consulting Services |
| 96120 | Customer Service Evaluation Services |
| 92056 | Systems and Executive Software, Microcomputer |
| 92046 | Software Updating and Upgrading Services |
| 92045 | Software Maintenance and Support Services |
| 92040 | Programming Services, Computer, Including Mobile Device Applications |
| 92027 | Ecommerce Software Development Services |
| 20853 | Integrated Software, Microcomputer |
| 20841 | Engineering Software, Microcomputer |
| 96258 | Professional Services (Not Otherwise Classified) |
| 95882 | Records Management Services, Including Document Management Services and Technology Integration |
| 91812 | Analytical Predictive Studies and Surveys Consulting |
| 95605 | Business Research Services |
| 91871 | IT Consulting, (Not Otherwise Classified) |
| 91829 | Computer Software Consulting |
| 92047 | Support Services, Computer, Includes Computer Warranties |
| 92022 | Data Preparation and Processing Services, Including Bates Coding |
| 92002 | Access Services, Data |
| 92004 | Applications Software, Main Frame Server Systems |
| 20888 | Software, Monitoring, Microcomputer |
| 20882 | Scientific, Statistical, Engineering, Mathematical, and Mapping Software, Including Photogrammetry, |
| 20836 | Data Processing Software, Microcomputer |
| 20837 | Database Software, Microcomputer |
| 20811 | Application Software, (Not Otherwise Classified), Microcomputer |
Stephanie Rucker
srucker@atlantaga.gov
470-218-0427
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