Alberta Indigenous Opportunities Corporation (AIOC) - Request for…

We invite qualified vendors to submit proposals for comprehensive IT administration and protective services. Our organization has two locations, currently we have 17 employees at our Calgary location and three employees at the Edmonton location. We seek a reliable IT partner to manage and safeguard our critical technology infrastructure who will be able to grow with our organization. We currently use Microsoft 365 Business Premium, Teams, Outlook, SharePoint, Intune and BitLocker.
Our organization operates in a dynamic environment, relying heavily on technology for seamless operations. The primary objectives of this project are as follows:

●        Managed Services:
○        Efficiently manage our networks, and end-user devices.
○        Provide timely support to our staff for technical issues.
○        Ensure data integrity, backups, and disaster recovery.
○        Optimize system performance and security.
○        Onboarding/Offboarding users in a timely manner including granting authorized access
to SharePoint network
○        Order and distribute IT equipment as requested
○        Provide advice and suggestions for optimal IT business experience, security and
management.
○        Ongoing Staff IT Security Training with online courses to complete (ie., KnowBe4)
○        Ethical phishing and training.

●        Protective Services:
○        Implement robust security measures to safeguard against cyber threats in the office as
well as home/remote offices.
○        Monitor network traffic for anomalies and respond proactively.
○        Maintain firewalls, antivirus software, and intrusion detection systems.
○        Conduct vulnerability assessments and patch management.

1.        Network Management:
○        Configuration and optimization of network devices (firewalls).
○        Monitoring network traffic and addressing bottlenecks.
○        Ensuring network security and access controls.
○        Hardware, software, domain and license procurement renewals and licensing.
○        Password creations and prompt for change throughout the year.

2.        Help Desk Support:
○        Promptly address user queries and technical problems (7 days/week desk support)
○        Maintain a knowledge base for common issues.
○        Knowledge in Intune and BitLocker processes and procedures.
○        Escalate complex problems as needed.

3.        Backup and Recovery:
○        Regular backups of critical data.
○        Testing and validating backup procedures.
○        Rapid recovery in case of data loss or system failure.

Protective Services
1.        Security Measures:
○        Threat detection using advanced tools.
○        Incident response planning and execution.
○        Regular security audits and risk assessments.
2.        Firewall Management:
○        Configure and maintain firewalls.
○        Monitor traffic and enforce access policies.
○        Respond to security incidents.
3.        Antivirus and Anti-Malware:
○        Deploy and manage antivirus software.
○        Regularly update virus definitions.
○        Perform malware scans and removal.

4. Qualifications and Requirements
We expect the selected vendor to meet the following criteria:
●        Proven experience in providing similar services.
●        Experience with Microsoft Surface and Lenovo ThinkPad devices.
●        Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
●        Familiarity with industry best practices and compliance standards including up to date
SOC reports
Timeline
●        The project is expected to commence May 15, 2026, and conclude March 31, 2028. At
which time a contract renewal may be initiated to continue IT services on a two to
three-year basis.

6. Pricing
Describe the overall approach to pricing, including:
●        An estimated budget to implement the change from current provider.
●        An estimated budget for monthly services based on required/proposed services
separating services with required subscription costs

7. Evaluation Criteria
Proposals will be evaluated based on:
●        Technical expertise and qualifications.
●        Cost-effectiveness.
●        References from previous clients.
●        Responsiveness to our needs.

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Contract duration