Customer Journey Mapping

Location:	British Columbia
Posted:	Nov 19, 2024
Due:	Dec 16, 2024
Agency:	Government of British Columbia
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services
Solicitation No:	NRFP 5020
Publication URL:	To access bid details, please log in.

Status:	Open
Opportunity ID:	NRFP 5020
Opportunity Description:	Customer Journey Mapping
Commodities:	Customer relationship management CRM software Data management and query software Information Technology Broadcasting and Telecommunications Management and Business Professionals and Administrative Services Software
Type:	Negotiated Request for Proposal (BPS)
Issue Date and Time (Pacific Time):	2024-11-19 12:00:00 PM
Closing Date and Time (Pacific Time):	2024-12-16 12:00:00 PM
# of Amendments:	0
Last Updated:	2024-11-19 12:00:00 PM
Organization (Issued by):	Insurance Corporation of British Columbia
Organization (Issued for):
Interested Vendor List Available:	No

RFx General Information

Opportunity Type Negotiated Request for Proposal (BPS)		Notice Type
Opportunity Description Customer Journey Mapping
Opportunity ID NRFP 5020		Status Open

Source System

General information for Customer Journey Mapping - Lot : 1 / Amendment : 0

Issued by

Insurance Corporation of British Columbia

General information for Customer Journey Mapping - Lot : 1 / Amendment : 0

Main Commodity

Management and Business Professionals and Administrative Services

General information for Customer Journey Mapping - Lot : 1 / Amendment : 0

Other Commodities

Information Technology Broadcasting and Telecommunications

Software

Data management and query software

Customer relationship management CRM software

BC GSIN Commodities

Lot # Lot refers to a stage in an RFx.

Amendment #

Amendment History

Issue Date

2024-11-19 12:00:00 PM

Closing Date and Time

2024-12-16 12:00:00 PM

Delivery of Submissions

Submissions must be submitted using one of the following delivery methods:

Email address

General information for Customer Journey Mapping - Lot : 1 / Amendment : 0

Contact Address

Delivery of Submissions

Submissions must be submitted using one of the following delivery methods:

BC Bid Electronic Submission: Submit an electronic Submission using BC Bid. Only pre-authorized electronic bidders registered on the BC Bid system can make an electronic Submission using the BC Bid system.

Vendors wishing to participate in this opportunity may obtain the solicitation documents from ICBC's Bonfire platform ( https://icbc.bonfirehub.ca/portal ). Enquiries, submissions and other communications related to this solicitation must be completed on Bonfire.

Closing Location

Enquiries Deadline (yyyy-MM-dd) Questions related to this opportunity should be submitted to the Official Contact before this requested cut off date and time. Questions received after this date and time may not be answered. Format yyyy-mm-dd

2024-12-09

12:00:00 PM

Opening Date and Time (yyyy-MM-dd)

12:00:00 AM

View Unverified Bids

Opening Location

Summary Details

ICBC is seeking a single qualified and experienced proponent for the provision of Customer Journey Management Platform. The product must allow for the management of customer journeys including (mapping, editing/updating, tracking, monitoring and reporting. It should enable sharing and collaborating on parts or entire journeys with individuals and groups, integrate and update measures relate to key touchpoints and create master-level views down to touchpoint views. The platform must support dashboard views of journeys.

Estimated Contract Duration (in months) The estimated contract duration includes the full length of the contract, including any potential extensions. Further details on the contract term may be described in the Rfx document and is subject to contract finalizaton.

Process

Additional Information

Official Contact Details

RFx Documents

0 Result(s)

Customer Journey Mapping

See also