Software, Theatre Ticketing Management

SCOPE OF SERVICES

The City is looking to acquire a comprehensive Theatre Ticketing Management system for its Parks, Recreation & Culture department that can effectively handle all aspects of our event workflows. The primary user of this system is Surrey Civic Theatres. Surrey Civic Theatres venues include the Main Stage and Studio Theatre inside the Surrey Arts Centre, and Centre Stage located inside Surrey City Hall. Events held on these stages are both programmed by Surrey Civic Theatres staff, as well as presented by organizations and individuals who rent the theatres. Together, they provide the community with a spectrum of performing arts and entertainment options.

Our vision is to implement a system that ensures that all operational, administrative, and patron-facing functions are seamlessly managed, improving efficiency and overall theatre performance. The City is also interested in options that can accommodate potential scaling for larger venues in the future. To support this vision, the City is in search of a vendor who demonstrates flexibility in accommodating our evolving and growing business needs and is committed to collaborating closely with us.

INFORMATION MEETING
At the time of issuance of this RFP a meeting has been scheduled as follows:

When: November 22, 2024
Where: Video/Phone Conference – Microsoft Teams Meeting
Proponents interested in participating in this Information Meeting should email their requests to purchasing@surrey.ca before (November 21st 3:00pm)
Time: 11:00am Local Time

Note: No minutes of the Information Meeting will be provided

ADDENDA
If the City determines that an amendment is required to this RFP, the City Representative will issue a written addendum by posting it on the BC Bid Website at www.bcbid.gov.bc.ca and the City Website at www.surrey.ca (collectively, the “Websites”), and upon posting, any addenda will form part of this RFP. It is the responsibility of Proponents to check the Websites for addenda. The only way this RFP may be added to, or amended in any way, is by a formal written addendum. No other communication, whether written or oral, from any person will affect or modify the terms of this RFP or may be relied upon by any Proponent. By delivery of a Proposal the Proponent is deemed to have received, accepted and understood the entire RFP, including any and all addenda.

All inquiries related to this RFP should be directed in writing to purchasing@surrey.ca.