30-26293-ITD Cúram by Merative software subscription, licenses, and support

Location:	North Carolina
Posted:	Aug 6, 2026
Due:	Aug 21, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services
Solicitation No:	Doc2174385247
Publication URL:	To access bid details, please log in.

Solicitation Number:	Doc2174385247
Project Title:	30-26293-ITD Cúram by Merative software subscription, licenses, and support
Description:	DHHS seeks to obtain pricing for and procure Cúram by Merative software subscription, licenses, and support services for use by Information Technology Division (ITD), NC Families Accessing Services through Technology (NC FAST) program.
Opening Date:	8/21/2026 2:00 PM
Posted Date:	8/7/2026
Status:	Open
Department:	DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS


Solicitation Number * Doc2174385247	Department DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS	Status Reason Open
Opening Date 2026-08-21T14:00:00.0000000	Posted Date * 2026-08-06T20:16:37.0000000Z	Primary Commodity Code Software maintenance and support
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * IFB
Owner Angela Childress
Description DHHS seeks to obtain pricing for and procure Cúram by Merative software subscription, licenses, and support services for use by Information Technology Division (ITD), NC Families Accessing Services through Technology (NC FAST) program.

Attachment Preview

STATE OF NORTH CAROLINA

DEPARTMENT OF HEALTH AND HUMAN

SERVICES

Information Technology Division

Refer ALL inquiries regarding this IFB to:

Jace Bounds

Jace.Bounds@dhhs.nc.gov

See page 4 for offer submittal instructions.

INVITATION FOR BIDS (IFB) NO. 30-26293-ITD

Offers will be publicly opened: 8/21/26 @

2pm ET

Issue Date: 8/6/26

Commodity Number: 811122

Description: Cúram by Merative software

subscription, licenses, and support

Using Agency: Information Technology Division,

NCFAST Program

Requisition No.: RQ266625

OFFER AND ACCEPTANCE

The State seeks offers for the software and software support described in this solicitation. The State’s

acceptance of any offer must be demonstrated by execution of the acceptance found below and any subsequent

Request for Best and Final Offer, if issued. Acceptance shall create a contract having an order of precedence

as follows: In cases of conflict between documents comprising the contract, the order of precedence shall be (1)

Best and Final Offers, if any, (2) special terms and conditions specific to this solicitation, (3) specifications, (4)

Department of Information Technology Terms and Conditions of this solicitation, and (5) the agreed portions of

the awarded Vendor’s offer. No contract shall be binding on the State until an encumbrance of funds has

been made for payment of the sums due under the contract.

EXECUTION

In compliance with this solicitation and subject to all the conditions herein, the undersigned offers and agrees to

furnish any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time

specified herein. By executing this offer, I certify that this offer is submitted competitively and without collusion.

Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.

OFFEROR:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY, STATE & ZIP:

PRINT NAME & TITLE OF PERSON SIGNING:

TELEPHONE NUMBER: TOLL FREE TEL.

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

Offer valid for one hundred twenty (120) days from date of offer opening unless otherwise stated here: ____ days

ACCEPTANCE OF OFFER

If any or all parts of this solicitation are accepted, an authorized representative of DHHS shall affix their signature

hereto. A copy of this acceptance will be forwarded to the successful vendor(s).

FOR STATE USE ONLY

Offer accepted and contract awarded _____________________________________, as indicated on attached certification,

by _____________________________________________ (Authorized representative of DHHS).

IFB Number: 30-26293-ITD

TABLE OF CONTENTS

1.0 INTENT, USE, DURATION AND SCOPE .............................................................................................. 3

2.0 GENERAL INFORMATION .................................................................................................................... 3

2.1. IFB SCHEDULE ...................................................................................................................................... 3

2.2. OFFER QUESTIONS .............................................................................................................................. 3

2.3. OFFER SUBMITTAL ............................................................................................................................... 4

2.4. OFFER CONTENTS ............................................................................................................................... 4

2.5. BASIS FOR REJECTION........................................................................................................................5

2.6. LATE OFFERS ....................................................................................................................................... 5

2.7. NON-RESPONSIVE OFFERS ................................................................................................................ 5

2.8. NOTICE TO VENDOR(S)........................................................................................................................5

2.9. E-PROCUREMENT SOLICITATION ....................................................................................................... 6

2.10. DISTRIBUTORS AND RESELLERS ..................................................................................................... 6

2.11. POSSESSION AND REVIEW ............................................................................................................... 6

2.12. BEST AND FINAL OFFERS (BAFO)..................................................................................................... 6

2.13. AWARD ................................................................................................................................................ 7

2.14. POINTS OF CONTACT......................................................................................................................... 7

3.0 SPECIFICATIONS ................................................................................................................................. 7

3.1. VENDOR STANDARD AGREEMENT(S) ................................................................................................ 7

3.2. VENDOR UTILIZATION OF WORKERS OUTSIDE U.S. – DISCLOSURE STATEMENT ....................... 8

3.3. E-VERIFY ............................................................................................................................................... 9

3.4 BRAND SPECIFIC PRODUCT................................................................................................................. 9

3.5. SECURITY SPECIFICATIONS ............................................................................................................... 9

3.6 ENTERPRISE ARCHITECTURE SPECIFICATIONS ............................................................................... 9

3.7 SPECIFICATIONS ................................................................................................................................. 10

3.8. DELIVERY ............................................................................................................................................ 11

3.9. CONTRACT TERM ............................................................................................................................... 12

4.0 FURNISH AND DELIVER .................................................................................................................... 12

5.0 HISTORICALLY UNDERUTILIZED BUSINESSES .............................................................................. 34

6.0 DEPARTMENT OF INFORMATION TECHNOLOGY INSTRUCTIONS TO VENDORS ....................... 34

7.0 DEPARTMENT OF INFORMATION TECHNOLOGY TERMS AND CONDITIONS .............................. 36

Page 2 of 46

January 30, 2026

IFB Number: 30-26293-ITD

1.0 INTENT, USE, DURATION AND SCOPE

The purpose of this IFB is to obtain pricing for and procure Cúram by Merative software subscription,

licenses, and support services for use by DHHS, Information Technology Division (ITD), NC Families

Accessing Services through Technology (NC FAST) program.

This product is currently licensed to the NC FAST Program. NC FAST uses the Cúram by Merative

product as the basic platform by which it manages this integrated business effort for its production

systems. The Cúram product is a technology and business solution that provides prebuilt health and

social program components, business processes, tool sets, and interfaces on top of a configurable

architecture.

Products and Services will be provided in accordance to the terms and conditions of this IFB.

2.0 GENERAL INFORMATION

2.1. IFB SCHEDULE

Event

Issue IFB

Responsibility

State

Date and Time

8/6/26

Submit Bids

Virtual Bid Opening (*Attendance is

Optional)

Contract Award

2.2. OFFER QUESTIONS

RESERVED

Vendor

State

(if conducting virtual, include meeting

information)

8/21/26 @ 2pm ET

12/21/26

Page 3 of 46

January 30, 2026

IFB Number: 30-26293-ITD

2.3. OFFER SUBMITTAL

Due Date:

Time:

8/21/26

2pm Eastern Time

IMPORTANT NOTE: It is the Vendor’s sole responsibility to upload their offer to the Ariba

Sourcing Module by the specified time and date of opening. Vendor shall bear the risk for late

electronic submission due to unintended or unanticipated delay, including but not limited to internet

issues, network issues, local power outages, or application issues. Vendor must include all the

pages of this solicitation in their response.

Attempts to submit a proposal via facsimile (FAX) machine, telephone, email, email

attachments, or in any hardcopy format in response to this Bid SHALL NOT be accepted

and will automatically be deemed Non-Responsive.

a) File contents SHALL NOT be password protected, the file formats must be in .PDF, .DOC or

.XLS format, and shall be capable of being copied to other sources. Inability by the State to

open the Vendor’s files may result in the Vendor’s offer(s) being rejected as Non-Responsive.

b) If the vendor’s proposal contains any confidential information (as defined in Attachment B,

Section 2, Paragraph #17), then the vendor must provide one (1) signed, original electronic

offer and one (1) redacted electronic copy.

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North

Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are

available Monday through Friday from 7:30 AM EST to 5:00 PM EST.

Tips for Using the Sourcing Tool

1. Vendors should review available training and confirm that they are able to access the Sourcing

Event, enter responses, and upload files well in advance of the date and time response are due to

allow sufficient time to seek assistance from the North Carolina eProcurement Help Desk.

2. Vendors may submit their responses early to make sure there are no issues and then submit a

revised response any time prior to the response due date and time. The State will only review the

most recent response.

3. Vendors should respond to all relevant sections of the Sourcing Event. Certain questions or

items are required in order to submit a response and are denoted with an asterisk. The Sourcing

Tool will not allow a response to be submitted unless all required items are completed. The

Sourcing Tool will provide error messages to help identify any required information that is missing

when response is submitted.

4. Simply saving your response in the Sourcing Tool is not the same as submitting your response

to the State. Vendors should make sure they complete the submission process and receive a

message that their response was successfully submitted.

5. Only Bids submitted through the Content Section of the Ariba Sourcing Event will be

considered. Bids submitted through the Message Board will not be accepted or considered for

award.

2.4. OFFER CONTENTS

Vendors shall provide responses to all questions and complete all attachments for this IFB that

require the Vendor to provide information and upload them to the Sourcing Event in the Sourcing

Tool. Vendor may not be able to submit its response in the Sourcing Tool unless all required items

are addressed. Vendors shall provide authorized signatures where requested. Failure to provide all

Page 4 of 46

January 30, 2026

IFB Number: 30-26293-ITD

required items, or Vendor’s submission of incomplete items, may result in the State rejecting

Vendor’s bid, in the State’s sole discretion.

Vendors shall upload the following items and attachments in the Sourcing Tool:

a) Completed and signed version of all EXECUTION PAGES, along with the body of the IFB, and

the Vendor’s Response.

b) Signed receipt pages of any addenda released in conjunction with this IFB, if required to be

returned.

c) A copy of the Vendor’s Standard Support Plan.

d) A description of any other support or assistance offered by Vendor as part of the licensing,

subscription, and support services.

e) A description of Vendor’s process for adjusting user license quantities that may be requested by

the State. Vendor should include lead time necessary and any associated costs.

2.5. BASIS FOR REJECTION

Pursuant to 9 NCAC 06B.0401, the State reserves the right to reject any and all offers, in whole or

in part; by deeming the offer unsatisfactory as to quality or quantity, delivery, price or service offered;

non-compliance with the specifications or intent of this solicitation; lack of competitiveness; error(s)

in specifications or indications that revision would be advantageous to the State; cancellation or

other changes in the intended project, or other determination that the proposed requirement is no

longer needed; limitation or lack of available funds; circumstances that prevent determination of the

best offer; or any other determination that rejection would be in the best interest of the State. Vendor

contact regarding this IFB with anyone other than Angela Childress may be grounds for rejection

of said Vendor’s offer.

2.6. LATE OFFERS

Regardless of cause, late offers will not be accepted and will automatically be disqualified from

further consideration. It shall be the Vendor’s sole risk to ensure delivery at the designated office by

the designated time. Late offers will not be opened and may be returned to the Vendor at the expense

of the Vendor or destroyed if requested.

2.7. NON-RESPONSIVE OFFERS

Vendor offers will be deemed non-responsive by the State and will be rejected without further

consideration or evaluation if statements such as the following are included:

• “This offer does not constitute a binding offer”,

• “This offer will be valid only if this offer is selected as a finalist or in the competitive range”,

• “Vendor does not commit or bind itself to any terms and conditions by this submission”,

• “This document and all associated documents are non-binding and shall be used for discussion

purposes only”,

• “This offer will not be binding on either party until incorporated in a definitive agreement signed

by authorized representatives of both parties”, or

• A statement of similar intent.

2.8. NOTICE TO VENDOR(S)

The State objects to and will not be required to evaluate or consider any additional terms and

conditions not previously agreed to by the State and submitted with an Offeror’s response.

This applies to any language appearing in or attached to the document as part of the Offeror’s

response. By execution and delivery of this IFB and response(s), the Offeror agrees that any

additional terms and conditions, whether submitted purposely or inadvertently, shall have no

force or effect.

Page 5 of 46

January 30, 2026

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Daily notification on new contract opportunities

With GovernmentContracts, you can:

Find more opportunities and win more business
Receive daily alerts for all new bid opportunities
Get contract opportunities matched to your business

ONE WEEK FREE TRIAL

30-26293-ITD Cúram by Merative software subscription, licenses, and support

Attachment Preview

See also