Dashboard and Scorecard System for Public Health Program Performance

Location:	North Carolina
Posted:	Aug 6, 2026
Due:	Aug 26, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	58 - Communications, Detection and Coherent Radiation Equipment R - Professional, Administrative and Management Support Services
Solicitation No:	370-08052026
Publication URL:	To access bid details, please log in.

Solicitation Number:	370-08052026
Project Title:	Dashboard and Scorecard System for Public Health Program Performance
Description:	Buncombe County Public Health is seeking proposals from qualified vendors to design, develop, and implement a dashboard and scorecard system that supports comprehensive performance monitoring for Public Health programs. These programs may include Behavioral Health, Environmental Health, Clinical Services, CHA/CHIP, WIC, Harm Reduction, Communicable Disease, and Preparedness. The system must provide clear, accessible, real‑time display of program data and must include performance indicators per program. This RFP aims to procure a solution that enables data-driven decision making, improves client outcomes, enhances accountability, and meets local, state, and federal reporting requirements applicable to Public Health programs. The Public Health Infrastructure: Local Workforce Development program is supported by the U.S. Department of Health and Human Services. A total of $526,232, or 100 percent, of the program is financed with federal funds. Note that the amount listed reflects the federal award for the program and is not the cost or projected cost of the goods or services being solicited.
Opening Date:	8/26/2026 2:00 PM
Posted Date:	8/7/2026
Status:	Open
Department:	COUNTY OF BUNCOMBE


Solicitation Number * 370-08052026	Department COUNTY OF BUNCOMBE	Status Reason Open
Opening Date 2026-08-26T14:00:00.0000000	Posted Date * 2026-08-06T15:04:26.0000000Z	Primary Commodity Code Data management and query software
Mandatory Conference/Site Visit — —	Special Instructions RFP and future addenda posted at: https://www.buncombenc.gov/m/newsflash/home/detail/1091	Solicitation Type * RFP
Owner NINA ALEXANDER
Description Buncombe County Public Health is seeking proposals from qualified vendors to design, develop, and implement a dashboard and scorecard system that supports comprehensive performance monitoring for Public Health programs. These programs may include Behavioral Health, Environmental Health, Clinical Services, CHA/CHIP, WIC, Harm Reduction, Communicable Disease, and Preparedness. The system must provide clear, accessible, real‑time display of program data and must include performance indicators per program. This RFP aims to procure a solution that enables data-driven decision making, improves client outcomes, enhances accountability, and meets local, state, and federal reporting requirements applicable to Public Health programs. The Public Health Infrastructure: Local Workforce Development program is supported by the U.S. Department of Health and Human Services. A total of $526,232, or 100 percent, of the program is financed with federal funds. Note that the amount listed reflects the federal award for the program and is not the cost or projected cost of the goods or services being solicited.

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BUNCOMBE COUNTY

Request for Proposal

Dashboard and Scorecard System for Public Health Program

Performance

Date of Issue: 08/05/2026

Proposal Submission Deadline: 08/26/2026

At 02:00 PM ET

TABLE OF CONTENTS

1.0 PURPOSE AND BACKGROUND

2.0 GENERAL INFORMATION

2.1 REQUEST FOR PROPOSAL DOCUMENT

2.2 NOTICE REGARDING RFP TERMS AND CONDITIONS

2.3 RFP SCHEDULE

2.4 PROPOSAL QUESTIONS

2.5 PRE-BID CONFERENCE

2.6 PROPOSAL SUBMITTAL

2.7 PROPOSAL CONTENTS

3.0 METHOD OF AWARD AND EVALUATION

3.1 METHOD OF AWARD

3.2 EVALUATION CRITERIA

4.0 REQUIREMENTS

4.1 CONTRACT TERM

4.2 PRICING

4.3 VENDOR EXPERIENCE

4.4 VENDOR’S REPRESENTATIONS

5.0 SCOPE OF WORK

6.0 GENERAL TERMS AND CONDITIONS

1.0 PURPOSE AND BACKGROUND

Buncombe County Public Health is seeking proposals from qualified vendors to design, develop, and implement a

dashboard and scorecard system that supports comprehensive performance monitoring for Public Health programs.

These programs may include Behavioral Health, Environmental Health, Clinical Services, CHA/CHIP, WIC, Harm

Reduction, Communicable Disease, and Preparedness. The system must provide clear, accessible, real‑time display

of program data and must include performance indicators per program.

This RFP aims to procure a solution that enables data-driven decision making, improves client outcomes, enhances

accountability, and meets local, state, and federal reporting requirements applicable to Public Health programs.

The Public Health Infrastructure: Local Workforce Development program is supported by the U.S. Department of

Health and Human Services. A total of $526,232, or 100 percent, of the program is financed with federal funds. Note

that the amount listed reflects the federal award for the program and is not the cost or projected cost of the goods or

services being solicited.

Proposals shall be submitted in accordance with the terms and conditions of this RFP and any addenda issued hereto.

2.0 GENERAL INFORMATION

2.1 REQUEST FOR PROPOSAL DOCUMENT

The RFP is comprised of the base RFP document, any attachments, and any addenda released before Contract award.

All attachments and addenda released for this RFP in advance of any Contract award are incorporated herein by

reference.

2.2 NOTICE REGARDING RFP TERMS AND CONDITIONS

It shall be the Vendor’s responsibility to read the Instructions, the County’s terms and conditions, all relevant exhibits and

attachments, and any other components made a part of this RFP and comply with all requirements and specifications

herein. Vendors also are responsible for obtaining and complying with all addenda and other changes that may be

issued in connection with this RFP.

If Vendors have questions, issues, or exceptions regarding any term, condition, or other component within this RFP,

those must be submitted as questions in accordance with the instructions in Section 2.5 PROPOSAL QUESTIONS. If

the County determines that any changes will be made as a result of the questions asked, then such decisions will be

communicated in the form of an RFP addendum. The County may also elect to leave open the possibility for later

negotiation and amendment of specific provisions of the Contract that have been addressed during the question and

answer period. Other than through this process, the County rejects and will not be required to evaluate or consider any

additional or modified terms and conditions submitted with Vendor’s proposal. This applies to any language appearing

in or attached to the document as part of the Vendor’s proposal that purports to vary any terms and conditions or Vendors’

instructions herein or to render the proposal non-binding or subject to further negotiation. Vendor’s proposal shall

constitute a firm offer. By execution and delivery of this RFP Response, the Vendor agrees that any additional or

modified terms and conditions, whether submitted purposely or inadvertently, shall have no force or effect, and

will be disregarded. Noncompliance with, or any attempt to alter or delete, this paragraph shall constitute

sufficient grounds to reject Vendor’s proposal as nonresponsive.

2.3 RFP SCHEDULE

The table below shows the intended schedule for this RFP. The County will make every effort to adhere to this schedule.

Event

Issue RFP

Submit Written Questions

Responsibility

County

Vendor

Date and Time

08/05/2026

08/12/2026

Provide Response to Questions

Submit Proposals

Contract Award

Contract Effective Date

County

Vendor

County

08/19/2026

08/26/2026

09/10/2026

10/01/2026

2.4 PROPOSAL QUESTIONS

Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order to submit the

best proposal possible. To accommodate the Proposal Questions process, Vendors shall submit any such questions by

the above due date.

Written questions shall be emailed to procurementsubmittals@buncombenc.gov by the date and time specified above.

Vendors should enter “RFP Dashboard and Scorecard System for Public Health Program Performance Questions”

as the subject for the email. Questions submittals should include a reference to the applicable RFP section.

Questions received prior to the submission deadline date, the County’s response, and any additional terms deemed

necessary by the County will be posted in the form of an addendum. No information, instruction or advice provided orally

or informally by any Buncombe County personnel, whether made in response to a question or otherwise in connection

with this RFP, shall be considered authoritative or binding.

2.5 PROPOSAL SUBMITTAL

Proposals will be received until 2:00 PM ET, 08/26/2026. All proposals may be submitted electronically via email and

properly identified with the title “RFP Dashboard and Scorecard System for Public Health Program Performance

Proposal.”

Proposals may b e emailed to:

Nina Alexander, Procurement Agent

E-mail: procurementsubmittals@buncombenc.gov

The County’s capacity for email attachments is 9mb. It is the bidder’s responsibility to ensure the proposal is received

prior to the proposal acceptance time. Late proposals will not be accepted. The County reserves the right to accept

or reject all or any part of any proposal, waive informalities and award the contract to best serve the interest of the

County. It is the responsibility of the applicant that their proposal is received. Receipt of proposals can be verified by

calling 828-250-4311.

2.6 PROPOSAL CONTENTS

Vendors shall populate all attachments of this RFP that require the Vendor to provide information and include an

authorized signature where requested. Vendor RFP responses shall include the following items and those attachments

should be arranged in the following order:

1. Company overview and relevant experience with HHS or public-sector clients

2. Description of the proposed dashboard and scorecard solution with screenshots of prior work

3. Implementation plan with milestones, data integration steps, and user testing

4. Security and compliance approach, including HIPAA safeguards

5. Complete cost proposal

6. Develop a sustainability plan

7. References from at least two clients in Public Health or similar fields

3.0 METHOD OF AWARD AND PROPOSAL EVALUATION PROCESS

3.1 METHOD OF AWARD

All qualified proposals will be evaluated, and awards will be made to the Vendor(s) meeting the RFP requirements and

best fits the needs of the County.

Buncombe County reserves the right to reject any and/or all submittals, and to waive defects, technicalities and/or

irregularities in any submittal. The County reserves the right to finalize a contract with one or more firms based on all

factors involved in the written qualification submittal without further discussion or interviews.

Proposals will generally be evaluated according to completeness, content, and experience with similar projects, ability

of the Vendor and its staff, and cost.

Vendors are cautioned that this is a request for offers, not an offer or request to contract, and the County reserves the

unqualified right to reject any and all offers at any time if such rejection is deemed to be in the best interest of the County.

3.2 EVALUATION CRITERIA

Following the deadline for submittals, a selection committee will review the submitted proposals. The selection

committee will review, analyze, and rank all submittals based on their response to the information requested. The

selection process will include the following criteria in the evaluation of proposals. These criteria are not necessarily listed

in order of importance.

• Vendor Experience & Qualifications – 20%

• Solution Design & System Capabilities – 30%

• Implementation Plan & Timeline – 15%

• Training & Ongoing Support – 10%

• Security, Privacy & Compliance – 15%

• Sustainability Plan – 5%

• Cost Proposal – 5%

4.0 REQUIREMENTS

4.1 CONTRACT TERM

The Contract shall have a term of 1 year, beginning on the effective date.

4.2 PRICING

Proposal price shall constitute the total cost to Buyer for complete performance in accordance with the requirements and

specifications herein, including all applicable charges handling, administrative and other similar fees. Vendor shall not

invoice for any amounts not specifically allowed for in this RFP.

4.3 VENDOR EXPERIENCE

In its Proposal, Vendor shall demonstrate experience with public and/or private sector clients with similar or greater size

and complexity to Buncombe County. Vendor shall provide information as to the qualifications and experience of all

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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Dashboard and Scorecard System for Public Health Program Performance

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