Elevator Maintenance-26

STATE OF NORTH CAROLINA
UNIVERSITY OF NORTH CAROLINA GREENSBORO
Request for Proposal #: LK260401
ELEVATOR MAINTENANCE - 26
Date of Issue: April 28, 2026
Proposal Due in eVP: May 21, 2026, by 2:00 PM ET
Direct all inquiries concerning this RFP to:
Lori Krise
Procurement Specialist
Email: lwkrise@uncg.edu
Phone: 336.334.5073

STATE OF NORTH CAROLINA
UNIVERSITY OF NORTH CAROLINA GREENSBORO
Request for Proposal # LK260401
ELEVATOR MAINTENANCE - 26
______________________________________________________
For internal State agency processing, including tabulation of proposals, provide your company's eVP (Electronic
Vendor Portal) Number. Pursuant to G.S. 132-1.10(b) this identification number shall not be released to the public.
This page will be removed and shredded, or otherwise kept confidential, before the procurement file is made
available for public inspection.
This page shall be filled out and returned with your proposal.
Failure to do so may subject your proposal to rejection.
___________________________________________________
Vendor Name
______________________________
Vendor eVP#
Note: For a contract to be awarded to you, your company (you) must be a North Carolina registered Vendor in
good standing. You must enter the Vendor number assigned through eVP (Electronic Vendor Portal). If you do
not have a Vendor number, register athttps://evp.nc.gov/SignIn
Electronic responses ONLY will be accepted for this solicitation.
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STATE OF NORTH CAROLINA
UNIVERSITY OF NORTH CAROLINA GREENSBORO
Refer ALL Inquiries regarding this RFP Request for Proposal #: LK260401 Elevator Maintenance - 26
to: Lori Krise, lwkrise@uncg.edu Proposals will be publicly opened: May 21, 2026, at 3:00 PM ET
Using Agency: Facilities Operations Commodity No. and Description: 72101506 Elevator Maintenance
Requisition No.: TBD Services
EXECUTION
In compliance with this Request for Proposals (RFP), and subject to all the conditions herein, the undersigned Vendor
offers and agrees to furnish and deliver any or all items upon which prices are bid, at the prices set opposite each item
within the time specified herein.
By executing this proposal, the undersigned Vendor understands that false certification is a Class I felony and certifies
that:
this proposal is submitted competitively and without collusion (G.S. 143-54),
none of its officers, directors, or owners of an unincorporated business entity has been convicted of any
violations of Chapter 78A of the General Statutes, the Securities Act of 1933, or the Securities Exchange Act of
1934 (G.S. 143-59.2), and
it is not an ineligible Vendor as set forth in G.S. 143-59.1.
Furthermore, by executing this proposal, the undersigned certifies to the best of Vendor's knowledge and belief, that:
it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible or
voluntarily excluded from covered transactions by any Federal or State department or agency.
As required by G.S. 143-48.5, the undersigned Vendor certifies that it, and each of its sub-Contractors for any Contract
awarded as a result of this RFP, complies with the requirements of Article 2 of Chapter 64 of the NC General Statutes,
including the requirement for each employer with more than 25 employees in North Carolina to verify the work
authorization of its employees through the federal E-Verify system.
As required by Executive Order 24 (2017), the undersigned vendor certifies will comply with all Federal and State
requirements concerning fair employment and that it does not and will not discriminate, harass, or retaliate against
any employee in connection with performance of any Contract arising from this solicitation.
G.S. 133-32 and Executive Order 24 (2009) prohibit the offer to, or acceptance by, any State Employee associated with
the preparing plans, specifications, estimates for public contracts; or awarding or administering public contracts; or
inspecting or supervising delivery of the public contract of any gift from anyone with a contract with the State, or from
any person seeking to do business with the State. By execution of this response to the RFP, the undersigned certifies,
for Vendor's entire organization and its employees or agents, that Vendor is not aware that any such gift has been
offered, accepted, or promised by any employees of your organization.
By executing this proposal, Vendor certifies that it has read and agreed to the INSTRUCTION TO VENDORS and the
NORTH CAROLINA GENERAL TERMS AND CONDITIONS incorporated herein. These documents can be accessed from
the link in Section 7.0 ATTACHMENTS within this document.
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RFP# LK260401 Elevator Maintenance - 26 Vendor: __________________________________________
Failure to execute/sign proposal prior to submittal may render proposal invalid and it MAY BE REJECTED. Late
proposals shall not be accepted.
COMPLETE/FORMAL NAME OF VENDOR:
STREET ADDRESS: P.O. BOX: ZIP:
CITY & STATE & ZIP: TELEPHONE: TOLL FREE:
PRINCIPAL PLACE OF BUSINESS ADDRESS IF DIFFERENT FROM ABOVE (SEE INSTRUCTIONS TO VENDORS ITEM #21):
PRINT NAME & TITLE OF PERSON SIGNING ON BEHALF OF VENDOR:
VENDOR'S AUTHORIZED SIGNATURE*: DATE: EMAIL:
VALIDITY PERIOD
Offer shall be valid for at least sixty 60 days from date of bid opening, unless otherwise stated here: ______ days, or
if extended by mutual agreement of the parties in writing. Any withdrawal of this offer shall be made in writing,
effective upon receipt by the agency issuing this RFP.
ACCEPTANCE OF PROPOSAL
If your proposal is accepted, all provisions of this RFP, along with the written results of any negotiations, shall constitute
the written agreement between the parties ("Contract"). The NORTH CAROLINA GENERAL TERMS AND CONDITIONS
are incorporated herein and shall apply. Depending upon the Goods or Services being offered, other terms and
conditions may apply, as mutually agreed.
FOR STATE USE ONLY: Offer accepted and Contract awarded this________ day of __________, 20____, as
indicated on the attached certification, by __________________________________________________________.
(Authorized Representative of The University of North Carolina Greensboro)
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RFP# LK260401 Elevator Maintenance - 26 Vendor: __________________________________________
Contents
1.0 PURPOSE AND BACKGROUND ........................................................................... 6
2.0 GENERAL INFORMATION ................................................................................... 6
2.1 REQUEST FOR PROPOSAL DOCUMENT .............................................................................................................. 6
2.2 E-PROCUREMENT FEE - NOT APPLICABLE ........................................................................................................ 6
2.3 NOTICE TO VENDORS REGARDING RFP TERMS AND CONDITIONS ................................................................ 7
2.4 RFP SCHEDULE ....................................................................................................................................................... 7
2.5 SITE VISIT OR PRE-PROPOSAL CONFERENCE ................................................................................................... 7
2.6 PROPOSAL QUESTIONS ......................................................................................................................................... 8
2.7 PROPOSAL SUBMITTAL ......................................................................................................................................... 8
2.8 PROPOSAL CONTENTS .......................................................................................................................................... 9
2.9 ALTERNATE PROPOSALS ...................................................................................................................................... 9
2.10 DEFINITIONS, ACRONYMS, AND ABBREVIATION.............................................................................................. 10
3.0 METHOD OF AWARD AND PROPOSAL EVALUATION PROCESS ......................... 10
3.1 METHOD OF AWARD ............................................................................................................................................. 10
3.2 CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING EVALUATION ....................................... 10
3.3 PROPOSAL EVALUATION PROCESS .................................................................................................................. 10
3.4 EVALUATION CRITERIA ........................................................................................................................................ 11
3.5 PERFORMANCE OUTSIDE THE UNITED STATES............................................................................................... 12
3.6 INTERPRETATION OF TERMS AND PHRASES ................................................................................................... 13
4.0 REQUIREMENTS ............................................................................................... 13
4.1 PRICING .................................................................................................................................................................. 13
4.2 FINANCIAL STABILITY .......................................................................................................................................... 14
4.3 HUB PARTICIPATION ............................................................................................................................................ 14
4.4 VENDOR EXPERIENCE .......................................................................................................................................... 14
4.5 REFERENCES ........................................................................................................................................................ 14
4.6 BACKGROUND CHECKS ....................................................................................................................................... 14
4.7 PERSONNEL ........................................................................................................................................................... 15
4.8 VENDOR'S REPRESENTATIONS .......................................................................................................................... 15
4.9 QUESTIONS TO VENDORS ................................................................................................................................... 15
4.10 AGENCY INSURANCE REQUIREMENTS MODIFICATION .................................................................................. 15
4.11 SUBCONTRACTORS.............................................................................................................................................. 16
4.12 SECRETARY OF STATE REGISTRATION ............................................................................................................ 16
5.0 SPECIFICATIONS AND SCOPE OF WORK ........................................................... 16
5.1 STATEMENT OF WORK ......................................................................................................................................... 16
5.1.1 SCOPE OF WORK ......................................................................................................................................... 16
5.1.2 DEFINITIONS ................................................................................................................................................. 16
5.1.3 LOCATION OF CONTRACT .......................................................................................................................... 17
5.1.4 ELEVATORS COVERED ............................................................................................................................... 17
5.1.5 COST PROPOSAL FOR HOURLY LABOR RATES ...................................................................................... 17
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RFP# LK260401 Elevator Maintenance - 26 Vendor: __________________________________________
5.2 TERMS AND CONDITIONS .................................................................................................................................... 18
5.2.1 TERM OF THE CONTRACT / PRICE INCREASES ....................................................................................... 18
5.2.2 CANCELLATION ............................................................................................................................................ 18
5.2.3 NON-EXCLUSIVITY ....................................................................................................................................... 18
5.2.4 QUALIFICATIONS .......................................................................................................................................... 18
5.2.5 PERFORMANCE BONDS .............................................................................................................................. 19
5.2.6 PAYMENT ...................................................................................................................................................... 19
5.2.7 ADDITIONS OR DELETIONS OF UNITS TO BE MAINTAINED.................................................................... 19
5.2.8 PERFORMANCE CONFERENCES ................................................................................................................ 19
5.2.9 OWNER REQUESTED TESTS AND INSPECTIONS ..................................................................................... 19
5.2.10 UTILITIES ....................................................................................................................................................... 20
5.2.11 VENDOR'S ON-SITE RECORD ..................................................................................................................... 20
5.2.12 VENDOR'S ACCESS ..................................................................................................................................... 20
5.2.13 FACILITIES OPERATIONS WORK ORDERS ............................................................................................... 20
5.2.14 PARKING ....................................................................................................................................................... 21
5.2.15 EMERGENCY CALLBACK SERVICES ......................................................................................................... 21
5.2.16 VENDOR EMPLOYEE POLICY...................................................................................................................... 21
5.2.17 SUBCONTRACTING ...................................................................................................................................... 22
5.2.18 DISPUTE OF WORKMANSHIP/WORK REQUIREMENTS ............................................................................ 22
5.2.19 WARRANTY/GUARANTEE OF WORKMANSHIP AND MATERIALS .......................................................... 22
5.2.20 LIABILITY AND INDEMNIFICATION ............................................................................................................. 22
5.2.21 OVERTIME COMPENSATION ....................................................................................................................... 22
5.3 GENERAL CONTRACT REQUIREMENTS ............................................................................................................. 23
5.3.1 FULL MAINTENANCE ................................................................................................................................... 23
5.3.2 VENDOR'S LABOR ........................................................................................................................................ 23
5.3.3 CONTRACT WORK HOURS .......................................................................................................................... 23
5.3.4 VENDOR RESPONSE TIMES ........................................................................................................................ 24
5.3.5 DOCUMENTATION AND CONSULTATION .................................................................................................. 24
5.3.6 SAFETY TESTS AND STATE INSPECTIONS ............................................................................................... 25
5.3.7 DRAWINGS AND DIAGRAMS ....................................................................................................................... 25
5.3.8 SPARE PARTS INVENTORY ......................................................................................................................... 25
5.3.9 CONTRACT PERFORMANCE LEVELS ........................................................................................................ 25
5.3.10 EXCLUDED ITEMS ........................................................................................................................................ 26
5.3.11 SCHEDULING AND CONDUCT OF WORK................................................................................................... 26
5.3.12 SCHEDULE OF MAINTENANCE OPERATIONS .......................................................................................... 27
5.3.13 ADDITIONAL SERVICES ............................................................................................................................... 29
5.4 PROJECT ORGANIZATION ................................................................................................................................... 29
5.5 TECHNICAL APPROACH ....................................................................................................................................... 29
5.6 CERTIFICATION AND SAFETY LABELS .............................................................................................................. 29
6.0 CONTRACT ADMINISTRATION ......................................................................... 29
6.1 CONTRACT MANAGER AND CUSTOMER SERVICE ......................................................... 30
6.2 INVOICES .............................................................................................................................. 30
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RFP# LK260401 Elevator Maintenance - 26 Vendor: __________________________________________
6.3 POST AWARD BUSINESS REVIEW MEETINGS ................................................................. 30
6.4 CONTINUOUS IMPROVEMENT ............................................................................................ 30
6.5 PERIODIC WEEKLY REPORTS ........................................................................................... 31
6.6 ACCEPTANCE OF WORK .................................................................................................... 31
6.7 FAITHFUL PERFORMANCE ................................................................................................. 31
6.8 TRANSITION ASSISTANCE ................................................................................................. 31
6.9 DISPUTE RESOLUTION ....................................................................................................... 32
6.10 CONTRACT CHANGES ........................................................................................................ 32
7.0 ATTACHMENTS ................................................................................................ 33
ATTACHMENT A: PRICING ......................................................................................... 33
ATTACHMENT B: INSTRUCTIONS TO VENDORS .......................................................... 35
ATTACHMENT C: NORTH CAROLINA GENERAL TERMS & CONDITIONS....................... 35
ATTACHMENT D: HUB SUPPLEMENTAL VENDOR INFORMATION ............................... 35
ATTACHMENT E: CUSTOMER REFERENCE TEMPLATE ................................................. 35
ATTACHMENT F: LOCATION OF WORKERS UTILIZED BY VENDOR ............................... 35
ATTACHMENT G: CERTIFICATION OF FINANCIAL CONDITION..................................... 35
ATTACHMENT H: EO50 VENDOR PRICE-MATCHING OPPORTUNITY ........................... 35
ATTACHMENT I: VENDOR SUSTAINABILITY EFFORTS ................................................. 35
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RFP# LK260401 Elevator Maintenance - 26 Vendor: __________________________________________
1.0 PURPOSE AND BACKGROUND
The University of North Carolina Greensboro (UNCG) is a learner-centered, public research university with eight
colleges and schools offering more than 150 areas of undergraduate and graduate study. Located near downtown
Greensboro, NC, the State's third-largest city, and founded in 1892 as a college for women, UNCG is one of the original
three institutions that formed the UNC System in 1932. Today, UNCG is one of the most diverse universities in the
State, comprising almost 19,000 students and more than 2,600 faculty. It's a high-research, community-engaged
doctoral university as classified by the Carnegie Foundation with recognized strengths in health and wellness, the arts
and sciences, nursing, business, and education. UNCG-Fact-Sheet-Fall2025.pdf
The purpose of this solicitation is to contract with a qualified firm to perform full-service maintenance, repairs,
replacements, emergency response and inspections as required for all specified elevators in ATTACHMENT A at The
University of North Carolina Greensboro. This is an all-inclusive, performance-based, service contract. Vendor must
adhere to the specification set forth in this RFP, at a minimum, and perform the requirements with expertise,
knowledge, and capability to ensure operational reliability, safety, and reduced downtime. The University reserves
the right to make changes to service delivery by either subtracting or adding equipment to this contract as needs
dictate.
Vendor must propose a comprehensive service plan and pricing structure that reflects all labor, materials, and
resources (e.g. fuel and vehicle surcharges) required for all-inclusive elevator maintenance contract.
The intent of this solicitation is to award an Agency Specific Term Contract.
1.1 CONTRACT TERM
The Contract shall have an initial term of two (2) years, beginning on the date of final Contract execution (the "Effective
Date") or July 1, 2026, whichever is later.
At the end of the Contract's initial term, the State shall have the option, in its sole discretion, to renew the
Contract on the same terms and conditions for up to three (3) additional one-year terms for a total of five (5)
years. The State will give the Vendor written notice of its intent to exercise before the end of the Contract's
then-current term. In addition to any optional renewal terms, and with the Vendor's concurrence, the State
reserves the right to extend the Contract after the last active term.
Proposals shall be submitted in accordance with the terms and conditions of this RFP and any addenda issued hereto.
2.0 GENERAL INFORMATION
2.1 REQUEST FOR PROPOSAL DOCUMENT
This RFP is comprised of the base RFP document, any attachments, and any addenda released before Contract award,
which are incorporated herein by reference.
2.2 E-PROCUREMENT FEE - NOT APPLICABLE
ATTENTION: The E-Procurement fee does NOT apply to this solicitation and the paragraph entitled ELECTRONIC
PROCUREMENT of the North Carolina General Terms and Conditions does NOT apply.
General information on the E-Procurement Services can be found at: http://eprocurement.nc.gov/.
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RFP# LK260401 Elevator Maintenance - 26 Vendor: __________________________________________
2.3 NOTICE TO VENDORS REGARDING RFP TERMS AND CONDITIONS
It shall be the Vendor's responsibility to read the Instructions to Vendors, the North Carolina General Terms and
Conditions, all relevant exhibits and attachments, and any other components made a part of this RFP and comply with
all requirements and specifications herein. Vendors are also responsible for obtaining and complying with all Addenda
and other changes that may be issued in connection with this RFP.
If Vendors have questions or issues regarding any component of this RFP, those must be submitted as questions in
accordance with the instructions in the PROPOSAL QUESTIONS Section. If the State determines that any changes will
be made as a result of the questions asked, then such decisions will be communicated in the form of an RFP addendum.
The State may also elect to leave open the possibility for later negotiation of specific provisions of the Contract that
have been addressed during the question-and-answer period, prior to contract award.
Other than through the process of negotiation under 01 NCAC 05B.0503, the State rejects and will not be required to
evaluate or consider any additional or modified terms and conditions submitted with Vendor's proposal or otherwise.
This applies to any language appearing in or attached to the document as part of the Vendor's proposal that purports
to vary any terms and conditions or Vendors' instructions herein or to render the proposal non-binding or subject to
further negotiation. Vendor's proposal shall constitute a firm offer that shall be held open for the period required
herein ("Validity Period" above).
The State may exercise its discretion to consider Vendor proposed modifications. By execution and delivery of this
RFP Response, the Vendor agrees that any additional or modified terms and conditions, whether submitted
purposely or inadvertently, shall have no force or effect, and will be disregarded unless expressly agreed upon
through negotiation and incorporated by way of a Best and Final Offer (BAFO). Noncompliance with, or any attempt
to alter or delete, this paragraph shall constitute sufficient grounds to reject Vendor's proposal as nonresponsive.
2.4 RFP SCHEDULE
The table below shows the intended schedule for this RFP. The State will make every effort to adhere to this schedule.
Event Responsibility Date and Time
Issue RFP UNCG April 28, 2026
Hold Site Visit UNCG May 14 & 15, 2026
Submit Written Questions Vendor May 18, 2026
Provide Response to Questions UNCG May 20 2026
Submit Proposals in eVP Vendor May 21, 2026, before 2:00 PM ET
Virtual Opening UNCG May 21, 2026, at 3:00 PM ET
Microsoft Teams meeting (not mandatory)
Join:
https://teams.microsoft.com/meet/273039472792845?p=71toaohWQfwbWdyCxf
Dial in by phone
+1 336-790-7381,,837411667# United States, Greensboro
Contract Award UNCG July 1, 2026
2.5 SITE VISIT
Urged and Cautioned Site Visit
Dates: May 14, 2026, and May 15, 2026
Time: 10:00 AM Eastern Time
Location: 800 Oakland Avenue
2nd Floor Lobby
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RFP# LK260401 Elevator Maintenance - 26 Vendor: __________________________________________
Greensboro, NC, 27403
Contact #: 336-334-5684 (Facilities Operations Main Desk)
Instructions: Vendor representatives are URGED and CAUTIONED to visit the site and apprise themselves of the conditions and
requirements which will affect the performance of the work called for by this RFP. Two (2) non-mandatory site visits are scheduled
for this RFP, during which potential providers will be given the opportunity to visit six (6) units throughout campus. Submission of
a proposal shall constitute sufficient evidence of this compliance and no allowance will be made for unreported conditions which
a prudent Vendor would recognize as affecting the performance of the work called for in this RFP.
Vendor is cautioned that any information released to attendees during either site visit, other than that involving the physical
aspects of the facility referenced above, and which conflicts with, supersedes, or adds to requirements in this RFP, must be
confirmed by written addendum before it can be considered to be a part of this RFP and any resulting contract.
2.6 PROPOSAL QUESTIONS
Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order to submit the
best proposal possible. To accommodate the Proposal Questions process, Vendors shall submit any such questions by
the "Submit Written Questions" date and time provided in the RFP SCHEDULE Section above, unless modified by
Addendum.
Written questions shall be emailed to lwkrise@uncg.edu by the date and time specified above. Vendors should enter
"RFP # LK260401: Questions" as the subject for the email. Question submittals should include a reference to the
applicable RFP section and be submitted in the format shown below:
Reference Vendor Question
RFP Section, Page Number Vendor question ...?
Questions received prior to the submission deadline date, the State's response, and any additional terms deemed
necessary by the State will be posted in the form of an addendum to the electronic Vendor Portal (eVP),
https://evp.nc.gov, and shall become an Addendum to this RFP. No information, instruction or advice provided orally or
informally by any State personnel, whether made in response to a question or otherwise in connection with this RFP,
shall be considered authoritative or binding. Vendors shall rely only on written material contained in the RFP and an
addendum to this RFP.
2.7 PROPOSAL SUBMITTAL
IMPORTANT NOTE: This is an absolute requirement. Late bids, regardless of cause, will not be opened or considered,
and will be automatically disqualified from further consideration. Vendor shall bear the sole risk of late submission due
to unintended or unanticipated delay. It is the Vendor's sole responsibility to ensure its proposal has been received as
described in this RFP by the specified time and date of opening. The time and date of receipt will be marked on each
proposal when received. Any proposal or portion thereof received after the proposal deadline will be rejected.
All proposal responses shall be submitted electronically via the electronic Vendor Portal (eVP). Additional information
can be found at the eVP updates for Vendors link: https://eprocurement.nc.gov/news-events/evp-updates-vendors.
If confidential and proprietary information is included in the proposal, also submit one (1) signed, REDACTED copy of
the proposal. Such information may include trade secrets defined by N.C. Gen. Stat. 66-152 and other information
exempted from the Public Records Act pursuant to N.C. Gen. Stat. 132- 1.2. Vendor may designate information,
Products, Services or appropriate portions of its response as confidential, consistent with and to the extent permitted
under the statutes and rules set forth above. By so redacting any page, or portion of a page, the Vendor warrants that
it has formed a good faith opinion, having received such necessary or proper review by counsel and other
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