Take Charge Texas Support Services

HHS0014612v2

Posted

Fernando Garcia

(512) 406-2545

Fernando.Garcia03@hhs.texas.gov

12/8/2025

2:30 PM

537

21+ Days for Solicitation Notice

11/5/2025

11/5/2025 5:06 pm

20429-*Data/File Security Hardware/Software, To Include Encryption
20938;
20938-*Database Software, Mainframes and Servers;
20954-*Internet, Web Site and Mobile Application Software, Mainframes and Servers;
91596-*Web Page Design, Management And Maintenance Services;
92024-*Data Conversion Services;
92064-*System Implementation And Engineering Services;
92066-System/Network/Database Administration Services;
92091-*Training, Computer Based (Software Supported);

Executive Summary

The Department of State Health Services (DSHS), by and through the Texas Health and Human Services Commission (HHSC), is seeking a qualified vendor to provide support services and maintenance for the DSHS Take Charge Texas (TCT) application hosted in Texas Department of Information Resources – Data Center Services.

DSHS is required, pursuant to Texas Health and Safety Code Sections 81.041, 81.043 and 81.044 to maintain a repository and report on all infectious diseases in Texas. TCT is an online system for Clients, DSHS staff, providers, and pharmacists across Texas. TCT allows Clients and DSHS staff to reduce paperwork and clerical tasks that take time away from connecting Clients to services. TCT allows Clients to complete one (1) application and upload supporting documents one (1) time for several programs, instead of completing an application for each service or benefit. TCT includes an agency portal, pharmacy portal, and Client portal. The Contractor will maintain and support TCT.

Scope of Work

The Contractor must provide on-going TCT support and maintenance services, including the following:

a.            Client portal;

b.            Agency portal;

c.             Application workflow;

d.            Eligibility;

e.            Contracts;

f.             Pharmacy portal;

g.            Reporting;

h.            Interfaces;

i.              TCT ongoing maintenance and security updates; and

j.             On-going Enhancement services, as needed.

The Contractor must utilize a collaborative, innovative, cooperative, flexible and process/customer-oriented approach to meet requirements under the Contract. All Client facing elements of the TCT must be delivered in both English and Spanish to ensure that Clients with limited English proficiency are effectively informed and can have access to programs, benefits, and activities.

The Contractor must provide resources sufficient to meet all levels of support detailed in Section 2.4.4.1 (Levels of Support). When the Contractor is not working on critical or high Incidents the Contractor must use its resources for system improvement activities that include any DME services (see Section 2.4.3 (DME Services)) and supplemental services (see Section 2.6 (Supplemental Services)). See procurement library for additional reference information regarding historical Enhancement and maintenance hours.

Note that the ability to address Service Requests (SRs) is essential for maintenance and operations as well as system Enhancements in order to implement all software patches and/or required system integrations.

The Contractor must respond to information requests and the ability to address Incidents, allow for additional SRs while ensuring TCT is monitored and maintained on a regular basis to prevent breakdowns and costly repairs in the future.

HHSC will provide all software and licenses to the Contractor in support of the requirements of the Contract. Contractor's personnel must abide by Artifact C, Information Security Acceptable Use Policy (a copy of which is located in the Procurement Library for reference) in utilizing these provided resources.

For additional clarifications and information regarding the Solicitation, refer to Section 3.7 (Procurement Library), and other documents expressly designated by HHSC as part of this Solicitation.

Contract Term

The initial term of any Contract resulting from this Solicitation will be three (3) years. HHSC, at its sole option, may extend any Contract awarded pursuant to this Solicitation for up to two (2) one-year optional extensions.

Following the base term and any allowable renewals or extensions, HHSC may extend any resulting Contract for not more than one (1)additional option period to address immediate operational or service delivery needs. If the resulting Contract does not include a defined option period, the extension is limited to one (1) year.

Pre-proposal Conference

HHSC PCS will hold the pre-proposal webinar on the date and time set out in Section 3.1 (Schedule of Events).

People with disabilities who wish to attend the meeting and require auxiliary aids or services should contact the Sole Point of Contact identified in Section 3.3.1 (Sole Point of Contact), at least seventy-two (72) business hours before the meeting in order to have reasonable accommodations made by HHSC.

Webinar Information: https://attendee.gotowebinar.com/register/8469070124427021913

Schedule of Events