BPO Call Center Services
| Location: | Florida |
|---|---|
| Posted: | Jan 15, 2025 |
| Due: | Feb 19, 2025 |
| Agency: | State Government of Florida |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | ITN-11418 |
| Publication URL: | To access bid details, please log in. |
| Code | Description |
| 43221500 | Call management systems or accessories |
| 43231501 | Helpdesk or call center software |
| 43232303 | Customer relationship management CRM software |
| 80141619 | Customer relationship center CRC management services |
| 80142000 | Customer relationship management services |
Citizens Property Insurance Corporation (Citizens) is seeking competitive sealed replies (Replies) from firms (Vendors) capable of providing Business Process Outsourcing (BPO) Call Center Services (Services). The types of calls (Call Types) to be outsources will be i) First Notice of Loss/Claims Status Calls; ii) Tier I Calls (basic support); iii) Tier II Calls (specialized support); and Catastrophe (CAT) Response Calls.
Citizens does not guarantee Vendors any volume of work assignments or minimum compensation.
All Vendors should familiarize themselves with all requirements of this solicitation before submitting a Reply which can be found on Citizens website at https://www.citizensfla.com/solicitations.
Please refer to the solicitation documents which can be found at the link above for additional information and important dates.
Please direct all questions to:
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