JFS Soft Skills Training for County Job and Family Services Case Workers

Location: Ohio
Posted: Jan 20, 2026
Due: Feb 20, 2026
Agency: State Government of Ohio
Type of Government: State & Local
Category:
  • U - Education and Training Services
Solicitation No: SRC0000036380
Publication URL: To access bid details, please log in.
Solicitation ID: SRC0000036380
Solicitation Name: JFS Soft Skills Training for County Job and Family Services Case Workers
Original Begin Date: 1/20/2026 9:41:51 AM
Begin Date: 1/20/2026 9:41:51 AM
End Date: 2/20/2026 1:00:00 PM
Inquiry End Date: 2/6/2026 1:00:00 PM
Commodity: Employee education
MBE Set Aside: MBE Set Aside
Agency: JFS400002 CHILD SUPPORT JRST31
JFS-Job and Family Services
Solicitation Status: Open for Bidding
Solicitation Type: Request For Proposal (RFP) (Double Envelope)

Solicitation General Information
In an MBE set-aside solicitation, only those bidders/suppliers with an active MBE certification at the time the solicitation closes can submit a response
Solicitation ID
SRC0000036380
Solicitation Name
JFS Soft Skills Training for County Job and Family Services Case Workers
RFx Type
Request For Proposal (RFP) (Double Envelope)
Lot #
1
Solicitation Status
Open for Bidding
Round #
1
MBE Set Aside
Begin Date
1/20/2026 9:41:51 AM (ET)
Amendment?
End Date
2/20/2026 1:00:00 PM (ET)
Inquiry End Date
2/6/2026 1:00:00 PM
Summary

The State requires a solution that will create a set of soft skills trainings for County Job and Family Services case workers. ODJFS is seeking one (1) qualified vendor experienced in training development for health and human service professionals with knowledge of adult learning. This solicitation is a 100% MBE set‑aside. Only Offerors **currently certified** by the State of Ohio as Minority Business Enterprises may submit a Proposal. Certification must be active at the Proposal due date, at Contract award, and throughout the term of the Contract. The State’s MBE set‑aside procedures follow R.C. 125.081. If no Proposal is submitted by a certified MBE, the State may proceed according to usual procedures. Proposals must clearly demonstrate the vendor’s capability of providing services as described in this RFP.

ODJFS is committed to supporting Ohio’s families by shifting from transactional service delivery to a transformational model. This shift emphasizes the importance of caseworkers building stronger, trust-based relationships with clients—enabling more effective, personalized support.

The proposed training modules should be engaging, accessible, and grounded in adult learning theory to ensure that learners can apply these skills in real-world settings. Additionally, trainings should be designed for seamless compatibility with the existing Learning Management System (LMS) used by ODJFS and its county partners.

The solution will create training modules that help Job and Family Services (JFS), and county partner caseworkers build important soft skills to improve service to human services and child support program recipients. These trainings will cover:

An additional goal is to help caseworkers and supervisors handle stress better, reduce burnout, and lower staff turnover. The training will be designed to work well for people of all ages and experience levels in the workplace.

The training modules will be short, easy to use, and available on-demand through the current Learning Management System (LMS). The solution will also include a “train-the-trainer” program so that ODJFS or county trainers can teach others how to deliver the training.  Trainings should be fully documented and supplemented with simple guides and reference resources.  All materials must be owned by JFS in an editable format as well as in final format.

In addition, the training modules must include tools to assess what participants have learned and collect feedback on how effective the training is. This should help ensure the training is meeting the identified goals and can be improved over time.

The Scope of Work is provided in further detail in Part 1 – Scope of Work.

Predecessor Contract
Process
The State requires a solution that will create a set of soft skills trainings for County Job and Family Services case workers. ODJFS is seeking one (1) qualified vendor experienced in training development for health and human service professionals with knowledge of adult learning. This solicitation is a 100% MBE set‑aside. Only Offerors **currently certified** by the State of Ohio as Minority Business Enterprises may submit a Proposal. Certification must be active at the Proposal due date, at Contract award, and throughout the term of the Contract. The State’s MBE set‑aside procedures follow R.C. 125.081. If no Proposal is submitted by a certified MBE, the State may proceed according to usual procedures.  Proposals must clearly demonstrate the vendor’s capability of providing services as described in this RFP.

This is a Request for Proposals (RFP) issued by the Ohio Department of Job and Family Services (“ODJFS” or the “State”) administered utilizing agency competitive selection under House Bill 33 which is enacted in State of Ohio Administrative Policy, issued by the Ohio Department of Administrative Services, State Purchasing Procedures (PM-01).  ODJFS Office of Contracts and Acquisitions on behalf of the Office of Child Support (OCS) is soliciting proposals from authorized Minority Business Enterprises (MBE) vendor to provide Soft  Skills Training for County Jobs and Family Services (JFS) Case Workers.

If a suitable single Proposal is made by an offeror (Offeror) in response to this RFP, the State may enter into a contract (Contract).  The selected Offeror (the Contractor) will perform all or part of the scope of work described in this RFP (the Work). This RFP provides details on what is required to submit a Proposal for the Work, how the State will evaluate the Proposals, and what will be required of the Contractor in performing the Work.
Ship To
Contracting Entity
JFS-Job and Family Services
1 Record(s)
Participating Agencies
JFS400002 CHILD SUPPORT JRST31
1 Record(s)
Solicitation Documents
Keywords
Search Reset
Title Type Att. Validity End Date Validity End Date
Attachment 2 - FY2627 Model Contract Template Public Solicitation Documents (Approved)
Attachment 1 - Cost Proposal Workbook Public Solicitation Documents (Approved)
Supplement 1 - MBE Participation Packet Public Solicitation Documents (Approved)
RFP Public Solicitation Documents (Approved)
4 Record(s)

Attachment Preview

REQUEST FOR PROPOSALS
MINORITY BUSINESS ENTERPRISE SET-ASIDE OPPORTUNITY
RFP NUMBER: SRC0000036380
The State of Ohio, through the Department of Job and Family Services, Office of Contracts
and Acquisitions (“ODJFS” or the “State”) is issuing the following Request for Proposals
(RFP):
Soft Skills Training for County Job and Family Services Case Workers
DATE ISSUED: January 16, 2026
Proposals received after the due date and time will not be evaluated.
This RFP consists of 7 sections, 7 parts, 1 supplement, and 2 attachments, totaling 81
consecutively numbered pages excluding the supplements and attachments. Please verify
that you have a complete copy of all documents.
State of Ohio Department of Job and Family Services
Soft Skills Training – RFP #SRC000036380
On behalf of the Office of Child Support
RFP Version 1/15/2026
Page 1 of 2
TABLE OF CONTENTS
RFP Details
Section 1 Overview of Work
Section 2 Procurement Authority, RFP Overview, and Schedule of Events
Section 3 Instructions to Offeror
Section 4 Requirements for Proposals
Section 5 Evaluation Process
Section 6 Evaluation Metrics
Section 7 Contract Award
Contract
Part 1 Scope of Work
Part 2 Contract-Specific Terms and Conditions
Part 3 RFP Specific Terms and Conditions
Part 4 ODJFS Contract Terms and Conditions
Part 5 Cost Proposal
Part 6 Mutually Agreed Upon Changes
Part 7 Required Forms
Supplements to RFP and Contract
Supplement 1 MBE Participation Packet (Requirements and Form)
Attachments to RFP and Contract
Attachment 1 Cost Proposal Workbook
Attachment 2 Contract Template
State of Ohio Department of Job and Family Services
Soft Skills Training – RFP #SRC000036380
On behalf of the Office of Child Support
RFP Version 1/15/2026
Page 2 of 3
Section 1 – Overview of Work
RFP DETAILS
A. Term of Contract
Once awarded, the term of the Contract will be from the award date through June 30, 2027. The
State may renew this Contract for up to two (2) additional two-year term(s), subject to and
contingent on the discretionary decision of the Ohio General Assembly to appropriate funds for
this Contract in each new biennium. The State may solely renew this Contract at its discretion
for a period of one month after all renewals have been exhausted. Any further renewals will be
by mutual agreement between the Contractor and the State. Each renewal is subject to and
contingent upon the discretionary decision of the Ohio General Assembly to appropriate funds
for this Contract in each new biennium. The State may renew all or part of this Contract subject
to the satisfactory performance of the Contractor and the needs of ODJFS.
B. Purpose and Background
The purpose of this RFP is to solicit proposals from an experienced vendor to create a set of
soft skills trainings for County Job and Family Services case workers. ODJFS is seeking one (1)
qualified vendor experienced in training development for health and human service
professionals with knowledge of adult learning. This solicitation is a 100% MBE set-aside. Only
Offerors **currently certified** by the State of Ohio as Minority Business Enterprises may submit
a Proposal. Certification must be active at the Proposal due date, at Contract award, and
throughout the term of the Contract. The State’s MBE set-aside procedures follow R.C. 125.081.
If no Proposal is submitted by a certified MBE, the State may proceed according to usual
procedures. Proposals must clearly demonstrate the vendor’s capability of providing services
as described in this RFP.
ODJFS is committed to supporting Ohio’s families by shifting from transactional service delivery
to a transformational model. This shift emphasizes the importance of caseworkers building
stronger, trust-based relationships with clients—enabling more effective, personalized support.
The proposed training modules should be engaging, accessible, and grounded in adult learning
theory to ensure that learners can apply these skills in real-world settings. Additionally, trainings
should be designed for seamless compatibility with the existing Learning Management System
(LMS) used by ODJFS and its county partners.
C. Scope of Work Overview
The selected Contractor will create training modules that help Job and Family Services (JFS),
and county partner caseworkers build important soft skills to improve service to human services
and child support program recipients. These trainings will cover:
• Empowering clients to manage their finances and build long-term self-sufficiency
• Motivational interviewing
• Calming tense situations (de-escalation)
• Understanding trauma (trauma-informed care)
State of Ohio Department of Job and Family Services
Soft Skills Training – RFP #SRC000036380
On behalf of the Office of Child Support
RFP Version 1/15/2026
Page 3 of 4
• Recognizing and responding to family violence
• Awareness of behavioral health (including mental health, and substance use)
An additional goal is to help caseworkers and supervisors handle stress better, reduce
burnout, and lower staff turnover. The training will be designed to work well for people of
all ages and experience levels in the workplace.
The training modules will be short, easy to use, and available on-demand through the
current Learning Management System (LMS). The solution will also include a “train-the-
trainer” program so that ODJFS or county trainers can teach others how to deliver the
training. Trainings should be fully documented and supplemented with simple guides
and reference resources. All materials must be owned by JFS in an editable format as
well as in final format.
In addition, the training modules must include tools to assess what participants have
learned and collect feedback on how effective the training is. This should help ensure
the training is meeting the identified goals and can be improved over time.
The Scope of Work is provided in further detail in Part 1 – Scope of Work.
D. Objectives
The Agency seeks a qualified Contractor to design and deliver evidence-based soft skills
training for County Job and Family Services caseworkers and supervisors. The objectives of this
initiative are to:
• Strengthen essential skills such as communication, empathy, problem-solving, and
active listening
• Improve client engagement and service delivery through trust-based interactions
• Support workforce well-being with strategies for stress management, resilience, and
trauma-informed care
• Address specialized competencies including financial coaching, motivational
interviewing, de-escalation, family violence response, and behavioral health awareness
• Ensure training is interactive, accessible, and grounded in adult learning theory, with full
compatibility with the State’s Learning Management System (Ohio Learn)
• Provide sustainability through a train-the-trainer program and deliver all materials in
editable formats
A. Incorporate assessment tools to measure effectiveness and enable continuous
improvement
This initiative is designed to enhance service outcomes for Ohio families while equipping
caseworkers with the skills and resources needed for long-term success.
Section 2 – Procurement Authority, RFP Overview and Schedule of Events
A. Procurement Authority and RFP Overview
This is a Request for Proposals (RFP) issued by the Ohio Department of Job and Family
State of Ohio Department of Job and Family Services
Soft Skills Training – RFP #SRC000036380
On behalf of the Office of Child Support
RFP Version 1/15/2026
Page 4 of 5
Services (“ODJFS” or the “State”) administered utilizing agency competitive selection under
House Bill 33 which is enacted in State of Ohio Administrative Policy, issued by the Ohio
Department of Administrative Services, State Purchasing Procedures (PM-01). ODJFS Office
of Contracts and Acquisitions on behalf of the Office of Family Assistance (OFA) and Office of
Child Support (OCS) is soliciting proposals for an Employment Income Verification Solution.
If a suitable single Proposal is made by an offeror (Offeror) in response to this RFP, the State
may enter into a contract (Contract). The selected Offeror (the Contractor) will perform all or
part of the scope of work described in this RFP (the Work). This RFP provides details on what is
required to submit a Proposal for the Work, how the State will evaluate the Proposals, and what
will be required of the Contractor in performing the Work.
B. Schedule of Events
The schedule of events for the RFP process and Work is provided in the solicitation general
information section in OhioBuys for this RFP. The State may change this schedule at any time.
If the State changes the schedule before the Proposal due date, it will post an amendment to
this RFP in the OhioBuys public portal. It is each Offeror’s responsibility to monitor the
OhioBuys public portal for current information regarding this RFP. Offerors must not contact
ODJFS (except as provided in this RFP) until the Contract award is announced.
There are references in this RFP to the Proposal due date. Unless it is clearly stated to the
contrary, any such reference means the date and time that the Proposals are due.
Proposals received after the Proposal due date posted in OhioBuys will not be evaluated. Any
failure to meet a deadline or any objection to the dates for performance of the Work may result
in the State refusing to consider a Proposal.
Section 3 – Instructions to Offeror
A. Introduction to General Instructions
The following sections provide details on how to obtain information about this RFP and how to
submit a Proposal. All responses must be complete and in the prescribed format.
B. Contacts
The following persons will represent the State:
• Anthony Norwood, Sr. Sourcing Analyst
During the performance of the Work, a state representative will represent ODJFS and be the
primary contact for matters relating to the Work. The state representative will be designated in
writing after the Contract award.
C. Inquiries
Offerors may not contact the State directly at any time during the solicitation process, however
Offerors may make inquiries regarding this RFP any time during the inquiry period listed in the
Schedule of Events.
State of Ohio Department of Job and Family Services
Soft Skills Training – RFP #SRC000036380
On behalf of the Office of Child Support
RFP Version 1/15/2026
Page 5 of 6
This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.
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