EV4486 311 CRM Software Project

Location: Missouri
Posted: May 31, 2026
Due: Jun 5, 2026
Agency: City of Kansas City
Type of Government: State & Local
Category:
  • 70 - General Purpose Information Technology Equipment (including software).
  • D - Automatic Data Processing and Telecommunication Services
Solicitation No: EV4486 311 CRM Software Project
Publication URL: To access bid details, please log in.
Project: EV4486 311 CRM Software Project
Ref. #: EV4486 311 CRM Software Project
Type: RFP
Status:
Open
Open Date: Apr 10th 2026, 1:30 PM CDT
Questions Due Date: Never
Contact Information: Jasmine Foster, jasmine.foster@kcmo.org
Close Date: Jun 5th 2026, 11:00 PM CDT

Project Description: Scope of Work The selected vendor will provide: Software Requirements Multi-Channel Request Intake i.e. Mobile & Web Apps Multi-Lingual Functionality capabilities. Real-time Reporting, Analytics, and Integration capabilities with existing systems such as Cartegraph, eP&L, Hansen, Routeware, & Esri GIS. Joint Reporting/Interested Party capability to join an existing report to receive updates and the ability to add updates to an existing report. Mobile App Push Notifications & Automated notification capabilities. Duplicate Request Management capabilities. Staff Mobile App/capabilities to process reports in field. AI capabilities to assist system users with reporting. AI capabilities to assist departments with report processing SLA Setting capabilities.


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