Law Enforcement Badges and Repair Services

SPECIFICATIONS

All items listed in this Section are Bid Specifications. A successful Bidder must be able to satisfy all these specifications to be deemed a Responsible Bidder.

1.1 Badge Appearance and Sample Submission Requirements

1.1.1 Visual and Style Standards

Aesthetic Continuity: All supplied badges shall match the exact appearance, design, dimensions, and style of the badges currently and previously utilized by the State.

Current Manufacturer Baseline: The State's incumbent badge specifications are modeled after products currently manufactured by Entenmann-Rovin Co. / ABY Manufacturing Group.

Incumbent Manufacturer: Bidders proposing authentic badges manufactured by Entenmann-Rovin Co. / ABY Manufacturing Group are exempt from sample submission requirements.

1.1.2 Alternative Manufacturer Requirements

Mandatory Samples: Bidders proposing products from any manufacturer other than the incumbent shall submit one (1) physical sample for every badge model included in the bid.

Evaluation Purpose: Samples shall be strictly reviewed by the State of Iowa to evaluate material quality, craftsmanship, and exact aesthetic compliance.

Return Policy: All submitted samples shall be carefully logged and returned to the respective Bidders following the final contract award.

1.2 Law Enforcement Badges and Repair Requirements

1.2.1 Composition & Base Materials

Primary Alloy: Solid 12-gauge "Carlton" Gold base.

Accents & Panels: 16-gauge Platiloy silver panels, center circle, seal, and applied bottom panel.

Durability: Uses depth tone alloys that go completely through the material, requiring zero superficial plating.

1.2.2 Finish & Protective Coating

Polish: All components are polished to a high-luster mirror finish.

Sealant: Protected and sealed with a high-baked clear lacquer.

1.2.3 Enameling & Color Standards

Type: High-temperature, lead-free French Cloisonne enamels.

Quality: Enameling shall be entirely free of holes, pitting, or surface imperfections.

Lettering Color: 1685 Royal Blue.

1.2.4 Center Seal & Embossing

Design: State of Iowa entacolor seal modeled in sharp BAS relief (strictly no decals or printed elements).

Seal Colors: 1685 Royal Blue outer circle; inner elements utilize 1515 Light Blue, 1880 Red, and 1360 Green.

Detailing: Each badge and seal features precise embossing and intagliated detailing.

1.2.5 Attachment Hardware

Fastener: Heavy-duty straight-line pin assembly equipped with secure safety clasp on the reverse side

1.3 Samples shall be provided to the state prior to the due date and time for the bid.

Samples may be sent to the contracting officer at the address below:

Paul Manges

Hoover Building, Floor 3,

1305 E. Walnut, Des Moines IA 50319-0105,

Bidders shall provide samples if proposing alternatives.

1.4 Order Processing

1.4.1 Order Placement & Online Systems

Accepted Methods: Orders shall be accepted via email, online ordering systems, or fax.

Online Ordering Link: Bidders shall include a direct URL link to their internet-based ordering system within their Bid response for evaluation.

Procurement Card (Pcard): Online ordering portals shall seamlessly support State Pcard transactions.

System Fees: All internet-based ordering mechanisms provided to the State shall be entirely free of charge.

1.4.2 Quoting Requirements

Discount Structure: The Bidder shall provide quotes to requesting Agencies for catalog products based on the contracted discount percentage.

Pricing Transparency: All quotes shall explicitly display both the standard list price and the final contract-discounted price.

Turnaround Time: The Bidder shall deliver the requested quote to the Agency within twenty-four (24) business hours of receiving the request.

1.4.3 Order Confirmation

Standard Orders: For orders placed via telephone, fax, or email, the Bidder shall transmit an order confirmation via fax or email within twenty-four (24) hours of receipt.

Internet Orders: Orders placed directly through the internet-based system shall trigger an automatic email confirmation to the purchasing Agency within the same twenty-four (24) hour window.

Service Fees: Order confirmation services shall be provided to all participating Agencies at no additional charge.

1.5 Acceptance and Returns

1.5.1 Defective or Non-Compliant Items

Rejection Period: The State reserves the right to reject any items found to be defective or non-compliant with RFB specifications within thirty (30) calendar days of receipt, regardless of prior acceptance or oversight.

Remedy: The Bidder shall replace all non-compliant items free of charge.

Vendor Liability: The Bidder shall absorb 100% of the financial burden for returns, including all inbound and outbound transportation, shipping, handling, and restocking fees.

1.5.2 Dispute Resolution and Order Correction

Correction Timeline: The Bidder shall resolve all billing or product inquiries and completely correct all order errors within thirty (30) calendar days of the Agency receiving the order.

Fee Waiver: The State of Iowa and its requesting Agencies shall never be assessed restocking fees, return shipping charges, or any administrative penalties for corrected orders.

1.5.3 Delivery Documentation: Every shipment delivered under this contract shall be accompanied by a comprehensive, highly visible packing slip.

Customer Service Requirements

1.6.1 Customer Service Mandate: The Bidders customer service department

shall acknowledge and respond to all agency inquiries within twenty-four

(24) hours of receipt.

Backorders

1.7.1 The Bidder must notify the purchasing Agency via email or fax within

twenty-four (24) hours of identifying any back-ordered or out-of-stock

items.

Stock Buyout

1.8.1 The State of Iowa will not purchase any Bidder's overstock or remaining

inventory at the expiration of the resulting contract.