Enterprise Resource Planning (ERP) Modernization

Location:	North Carolina
Posted:	Mar 2, 2026
Due:	Apr 20, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	D - Automatic Data Processing and Telecommunication Services R - Professional, Administrative and Management Support Services
Solicitation No:	274-IT2026-02
Publication URL:	To access bid details, please log in.

Solicitation Number:	274-IT2026-02
Project Title:	Enterprise Resource Planning (ERP) Modernization
Description:	The CoR is seeking a qualified software vendor to provide an ERP software suite(s) that meets the City’s technical and business requirements. This includes functionalities in Finance, Budget and Planning, and Human Capital Management (HCM) areas, along with their related sub-functions. Detailed information regarding the project scope, timeline, critical due dates, and other essential aspects are provided in this Request for Proposal (RFP).
Opening Date:	4/20/2026 2:00 PM
Posted Date:	3/3/2026
Status:	Open
Department:	CITY OF RALEIGH


Solicitation Number * 274-IT2026-02	Department CITY OF RALEIGH	Status Reason Open
Opening Date 2026-04-20T14:00:00.0000000	Posted Date * 2026-03-02T19:26:56.0000000Z	Primary Commodity Code Finance accounting and enterprise resource planning ERP software
Mandatory Conference/Site Visit — —	Special Instructions Parijat Malla Technology Supervisor Email: parijat.malla@raleighnc.gov	Solicitation Type * Select RFP IFB RFI
Owner Nikolai Merza
Description The CoR is seeking a qualified software vendor to provide an ERP software suite(s) that meets the City’s technical and business requirements. This includes functionalities in Finance, Budget and Planning, and Human Capital Management (HCM) areas, along with their related sub-functions. Detailed information regarding the project scope, timeline, critical due dates, and other essential aspects are provided in this Request for Proposal (RFP).

Attachment Preview

Request for Proposals # 274-IT2026-02

Title: Enterprise Resource Planning (ERP) Modernization

Issue Date: March 2, 2026

Due Date: April 20th, 2026, by 3:00PM EST

*LATE PROPOSALS WILL NOT BE ACCEPTED*

Issuing Department: Information Technology

Direct all inquiries concerning this RFP to:

Parijat Malla

Technology Supervisor

Email: parijat.malla@raleighnc.gov

(v.09/15/25)

Table of Contents

1. Introduction .............................................................................................. 2

1.1 Purpose ............................................................................................. 2

1.2 About City of Raleigh .................................................................................. 2

1.3 Current Business and Operational Environment................................ 3

1.4 Desired Outcomes of This Project ..................................................... 6

1.5 Volumes and Quantities................................................................... 10

1.6 Request for Proposal (RFP) Timeline .............................................. 12

1.7 Pre-Proposal Virtual Meeting ........................................................... 12

1.8 Proposal Questions ......................................................................... 13

1.9 Proposal Submission Requirements & Contact Information ............ 13

1.10 Business Engagement & Opportunities ........................................... 14

1.11 Rights to Submitted Material............................................................ 15

1.12 Communications .............................................................................. 15

1.13 Lobbying .......................................................................................... 15

1.14 Conflicts of Interest .......................................................................... 15

1.15 Proposer Expenses ......................................................................... 16

1.16 Proposer Acceptance ...................................................................... 17

1.17 Proposer of Subsets of Functionality ............................................... 17

2. Proposals ............................................................................................... 17

2.1 Request for Proposals Required Document Format ........................ 17

2.2 RFP Documents .............................................................................. 21

2.3 Proposal Evaluation Criteria ........................................................... 21

2.4 Interview/Demonstration .................................................................. 23

2.5 Final Selection ................................................................................. 24

2.6 Notice to Proposers Regarding RFP Terms and Conditions............ 24

2.7 Contract term ................................................................................... 24

2.8 Best and Final offer ......................................................................... 24

3. Scope of Services .................................................................................. 25

Appendix I – Proposal Cost Form ................................................................... 41

Appendix II – Proposer Questionnaire ........................................................... 42

Appendix III – Reference Questionnaire (Instructions) ................................ 43

Appendix III – Reference Questionnaire Form ............................................... 44

Appendix IV – Sample Contract ............................................................................... 46

Appendix V – Demonstration........................................................................... 67

Attachments...................................................................................................... 95

1 INTRODUCTION

1.1 Purpose

The City of Raleigh (CoR) is soliciting proposals from one or more vendors with which to

contract for an Enterprise Resource Planning (ERP) software solution.

The CoR is seeking a qualified software vendor to provide an ERP software suite(s) that

meets the City’s technical and business requirements. This includes functionalities in

Finance, Budget and Planning, and Human Capital Management (HCM) areas, along

with their related sub-functions. Detailed information regarding the project scope,

timeline, critical due dates, and other essential aspects are provided in this Request for

Proposal (RFP).

A detailed scope of services is provided in Section 3 of this document.

All information related to this solicitation, including any addenda, will be posted to the

North Carolina Electronic Vendor Portal (eVP) at https://evp.nc.gov/.

All questions and any correspondence regarding this RFP shall be directed to the City’s

Point of Contact by email. Only inquiries in writing will be accepted by the City. There shall

be no communication with the City regarding this RFP unless otherwise directed by the

City’s Point of Contact identified below. **NO PHONE CALLS**:

Point of Contact Name

Email Address

Parijat Malla

Parijat.Malla@raleighnc.gov

1.2 About City of Raleigh

The CoR, the Capital City of North Carolina, remains one of the fastest growing areas in

the country. A great economy, top educational institutions, and exceptional health care

facilities are some of the characteristics that attract people to the triangle area. The mild

climate, diverse work force and proximity to Research Triangle Park combine to make

Raleigh a great place to live.

Raleigh is a 21st Century City of Innovation focusing on environmental, cultural, and

economic sustainability. The City conserves and protects our environmental resources

through best practice and cutting-edge conservation and stewardship, land use,

infrastructure and building technologies. The City welcomes growth and diversity through

policies and programs that will protect and enhance Raleigh’s existing neighborhoods,

natural amenities, history, and cultural and human resources for future generations. The

City leads to improve quality of life for neighborhoods and standard of living for all citizens.

The City works with universities, colleges, citizens, and local partners to promote new

technology, create new job opportunities, and encourage local businesses and

entrepreneurs. The City enlists and prepares 21st Century staff with the skill sets to carry

out the duties of the City through transparent civic engagement and by providing the very

best customer service to our citizens.

The objective of this solicitation is to establish a contract that enables the CoR to engage

with a qualified vendor for the replacement of the current Oracle PeopleSoft ERP system.

This system is essential for supporting all mission-critical business capabilities in Finance,

Budget and Planning and, and HCM areas. Vendors are required to address all application

functionalities and services detailed in this document and associated attachments,

ensuring a robust, secure, flexible, and user-friendly platform tailored to the needs of city

staff, vendors, contractors, client users, and government officials throughout Raleigh. The

vendor must provide a modernized ERP solution that enhances CoR’s mission-critical

business.

The CoR intends to make vendor selections based on proposals for a qualified ERP

software platform with demonstrated success supporting local governments similar in size

and scope to Raleigh. Once the CoR selects a software vendor, a separate selection

process will be initiated for a System Integrator (SI) to provide implementation services.

Value-added services that can be provided by the software vendor will be considered as

supplementary to the services of an SI.

1.3 Current Business and Operational Environment

The CoR is currently utilizing Oracle’s PeopleSoft HCM and Financial Supply Chain

Management system as its primary ERP solution. Since the CoR implemented

PeopleSoft in 2007, the system has been heavily configured to meet the evolving needs

of the workforce and key stakeholders. The ERP system interfaces with multiple

systems/applications (i.e., CityWorks, iNovah, Tyler Technology EP&L, UKG Ready) to

enable the end-to-end delivery of business processes. The current platform is on legacy

technology, which is approaching end of life (EOL). To mitigate technical debt and

technical obsolescence, CoR is looking to implement a new, modern cloud ERP solution

to mitigate these risks, standardize business processes, and further improve business

operations.

The CoR ERP Integrations diagram below illustrates the current integrations landscape.

See table below for a complete list of all applications in the environment. The CoR and

its technologies are continually evolving. In addition to the applications listed in the

attachment, the Vendor is encouraged to proactively identify and suggest additional

functionalities or modules within their solution that may benefit the CoR. CoR prefers

that some capabilities be consolidated into the ERP software suite, with others

continuing as integrations.

Table 1 Current Integrations List

Application Name

CCB (Customer Care

and Building)

Vendor

Oracle

Duke Energy

RPOD (eProcurement) Jaggaer

VSI

Vermont Systems

PNC Bank

PNC

NXG Forensics

Periscope Energy

Dashboard

Bank of America

Procurement Card

Fiscal Technologies

Periscope Energy

Dashboard

Bank of America

Docusign

Ungerboeck

Docusign

Momentus

Technologies

eCivis

PBCS (Planning, Budget

and Cloud Services)

Euna Solutions

Oracle

iNovah

System Innovators

Gravity

Enterprise Permit and

Licensing

Gravity Software

Tyler Technologies

Cityworks

Ascensus

MARK III

Empower

ORBIT

Hinge Health

WebMD

Nationwide

Teladoc Health

FLORES

Government Jobs,

Insight and Onboard

BCBS NC (Blue Cross

Blue Shield)

CorVel

Delta Dental

ServiceNow

Trimble

Ascensus

Market III

Empower

ORBIT

Hinge Health

WebMD

Nationwide

Teladoc Health

FLORES

NEOGOV

BCBS

CorVel

Delta Dental

ServiceNow

Purpose

General Ledger and

Accounts Payable

Integration

Required

Electric Bills

Required

Invoice Payments

Recreation Management

Software Refunds

PNC bank ACH[Employee,

Corporate]

Fraud Detection and

Prevention

Electric Energy Usage

Monitoring

Procurement Card

Payments

Potential

Required

Potential

Required

Contract Signatures

Event Management

Payments

Grants Management and

Budget and Actuals

Budget Forecasting and

Tracking

Cashiering and Payments

Journals

Accounting Solution for

ACFR (annual

comprehensive financial

report)

Permitting Software

Journals

Potential

Required

Potential

Required

Potential

Required

Work Order System for

Raleigh Water Construction

Crew

Required

457 Plans

Required

All Voluntary Deduction

Required

401k

Online Retirement and

Benefits Information

Virtual Physical Therapy

Sessions

Required

Online Health Resource

Required

Pet Insurance

Required

Virtual Healhcare

Required

FSA and COBRA

New Hire/Talent

Management

Required

Potential

Medical Plan

Required

Workers Compensation

Required

Delta Plan

Required

Internal System

Required

Type of Integration

Bilateral (Input/Output for

PeopleSoft Accounts Payable)

Unilateral (Input for PeopleSoft

Accounts Payable)

Unilateral (Input for PeopleSoft

Accounts Payable)

Unilateral (Input for PeopleSoft

Accounts Payable)

Unilateral (Output for PeopleSoft

Accounts Payable)

Unilateral (Output for PeopleSoft

Accounts Payable)

Unilateral (Output for PeopleSoft

Accounts Payable)

Unilateral (Input for PeopleSoft

Purchasing)

Unilateral (Output for PeopleSoft

Purchasing)

Bilateral (Input/Output for

General Ledger)

Unilateral (Input for General

Ledger)

Unilateral (Input for General

Ledger)

Unilateral (Input for General

Ledger)

Unilateral (Output for General

Ledger)

Bilateral (Output for PeopleSoft

HR & Input for General Ledger)

Bilateral (Input/Output for

PeopleSoft Inventory); Unilateral

(Employee data from Cityworks -

> ERP)

Bilateral (Input/Output for

PeopleSoft HCM Benefits)

Bilateral (Input/Output for

PeopleSoft HCM Benefits)

Bilateral (Input/Output for

PeopleSoft HCM Benefits)

Unilateral (Output for PeopleSoft

HCM Benefits)

Unilateral (Output for PeopleSoft

HCM Benefits)

Unilateral (Output for PeopleSoft

HCM Benefits)

Unilateral (Output for PeopleSoft

HCM Payroll)

Unilateral (Output for PeopleSoft

HCM Benefits)

Unilateral (Output for PeopleSoft

HCM Benefits)

Bilateral (Input/Output for

PeopleSoft HCM HR)

Unilateral (Output for PeopleSoft

HCM HR)

Unilateral (Output for PeopleSoft

HCM HR)

Unilateral (Output for PeopleSoft

HCM HR)

Unilateral (Output for PeopleSoft

HCM HR)

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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Enterprise Resource Planning (ERP) Modernization

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See also