Management Evaluation of Billing and Collections Department

Offeror shall provide all labor, materials, supervision, tools, equipment, facilities and travel necessary to conduct a management evaluation of the Billing and Collections department (B&C). Offeror’s services shall include, but are not limited to performing tests and analysis necessary; including interviews with employees at all levels of employment, to allow Offeror to evaluate the efficiency and effectiveness of the operations of the department, and to form an opinion and report on the department’s performance in selected areas and make recommendations on how they may be improved.