Evaluation of Scheduling in the Dane County Public Safety Communications Center (PSC)

The purpose of this document is to provide interested parties with information to enable them to prepare and submit a proposal according to the specifications set forth within this document.

The County intends to use the results of this process to award a contract or issue a purchase order for the product(s) and/or service(s) stated: Evaluation of Scheduling in the Dane County Public Safety Communications Center (PSC) with findings and recommendations.

The contract resulting from this RFP will be administered by Dane County, Office of the Dane County Board of Supervisors with the collaboration of the PSC.

The Dane County Purchasing Division is the sole point of contact for questions and issues that may arise during the RFP process.

The Dane County Board of Supervisors

The Board of Supervisors is a 37-member elected legislative body for the County of Dane. Its officers, elected by the Board for 2-year terms, include a Chair, two vice-chairs, and two sergeants-at-arms. The County Board Chair has overall responsibility for coordinating the activities of the Board. In addition, day-to-day management of the Board’s activities is carried out through the Office of the County Board, which has two professional staff and one support staff reporting to the Board Chair. Funding for contracted program review services has been appropriated to this office. The Board’s staff provide budget management, policy analysis, sustainability coordination, and legislative management and research services.

The County Board’s Executive Committee provides oversight for the Office of the County Board and for contracted program evaluation activities. The Executive Committee has approved this program evaluation topic.

Dane County Public Safety Communications Center (PSC)

The Department of Public Safety Communications provides 9-1-1 emergency and non-emergency call-taking services throughout Dane County. They are also responsible for dispatching emergency units and centralized communications to the County Sheriff's Department, as well as 21 local law enforcement agencies, 26 fire departments, and 21 EMS agencies.

PSC’s telephone and dispatch services are performed by 74 Communicators working a mixed shift pattern. Eight Communicators work a schedule pattern of 3 days on, 4 days off, 4 days on, 3 days off of 12-hour shifts with the exception the 4 days on, which consist of two 12-hour shifts and two 8-hour shifts. The remaining 66 Communicators work a rotating schedule of 8-hour shifts of 4 days on, 2 days off.

The PSC’s mission is to coordinate efficient communications between the people of Dane County and the responding law enforcement, fire, and emergency medical services at all times.