Shelby County
Tennessee
Lee Harris, Mayor
Questions and Answers No. 1
ISSUED: December 30, 2025
RFP 26-011-66
Cloud DR & Business Continuity
(Information Technology Services)
TO ALL PROSPECTIVE BIDDERS:
The following question was submitted by a potential bidder. Our answer is listed below
in red:
Q. The RFP request pricing for Professional services for Arista, Palo Alto and
Juniper. Can we request further clarification on the type of professional services
being requested. Is this consulting, installation, etc?
A. The professional services requested include end-to-end implementation
services, specifically:
• Design & Architecture – solution design aligned to requirements and best
practices for Arista, Palo Alto, and Juniper
• Configuration & Installation – hardware and software installation, initial
configuration, and validation
• Migration Services – migration from existing environments, including planning,
cutover, and testing
• Training & Knowledge Transfer – administrator and operational training for the
deployed solutions
These services are expected to cover the full lifecycle from design through deployment
and handoff, and should be reflected in the vendor’s professional services pricing.