Operation of an Outdoor Ice Rink at Veterans Plaza in Silver Spring, Maryland

Operation Plan: Offerors should submit a detailed operation plan in their proposal. This plan should include, but not be limited to, intended use of the facility, hours of operation, services to be provided, staffing plans, safety and security plans, merchandise to be sold, programming plans, internal controls, mechanisms to measure customer satisfaction, a detailed list of all proposed fees and prices, landscaping/horticulture plans, and maintenance, snow, rubbish removal, and cleaning schedules. All plans, schedules, services, merchandise, prices and fees, and hours of operation are subject to the County’s prior written approval. The contractor will be responsible for all management, operation, maintenance, repair, and revenue control for the ice-skating rink. The contractor may not subcontract or assign responsibilities to others without the written permission of the County.