30-261310-ITD Copado software subscriptions and support renewal

Location:	North Carolina
Posted:	Jun 23, 2026
Due:	Jul 8, 2026
Agency:	State Government of North Carolina
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services
Solicitation No:	Doc2191476562
Publication URL:	To access bid details, please log in.

Solicitation Number:	Doc2191476562
Project Title:	30-261310-ITD Copado software subscriptions and support renewal
Description:	Copado software subscriptions and support renewal
Opening Date:	7/8/2026 2:00 PM
Posted Date:	6/23/2026
Status:	Open
Department:	DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS


Solicitation Number * Doc2191476562	Department DEPARTMENT OF HEALTH AND HUMAN SERVICES - DHHS	Status Reason Open
Opening Date 2026-07-08T14:00:00.0000000	Posted Date * 2026-06-23T14:46:41.0000000Z	Primary Commodity Code Software maintenance and support
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Katrina Smith
Description Copado software subscriptions and support renewal

Attachment Preview

STATE OF NORTH CAROLINA

NC DEPT OF HEALTH AND HUMAN SERVICES

Office of Procurement, Contracts and Grants

Refer ALL inquiries regarding this IFB to:

Katrina Smith

Katrina.Smith@dhhs.nc.gov

919-855-4085

See page 2 for mailing instructions.

INVITATION FOR BIDS NO. 30-26310-ITD

Offers will be publicly opened: July 8, 2026 at

2:00 PM ET

Microsoft Teams meeting

Join:

https://teams.microsoft.com/meet/230459224196085?p=yN9FSQ8Fik9

VcwGOQT

Meeting ID: 230 459 224 196 085

Passcode: RQ2sX3PF

Need help? | System reference

Dial in by phone

+1 984-204-1487,,116239156# United States, Raleigh

Find a local number

Phone conference ID: 116 239 156#

Join on a video conferencing device

Tenant key: ncgov@m.webex.com

Video ID: 117 913 032 9

Issue Date: June 23, 2026

Commodity Number: 811122

Description: Copado software subscriptions and

Support Renewal

Using Agency: NC DHHS

Requisition No.: RQ263881

OFFER AND ACCEPTANCE

The State seeks offers for the software and software support described in this solicitation. The State’s

acceptance of any offer must be demonstrated by execution of the acceptance found below and any subsequent

Request for Best and Final Offer, if issued. Acceptance shall create a contract having an order of precedence

as follows: In cases of conflict between documents comprising the contract, the order of precedence shall be (1)

Best and Final Offers, if any, (2) special terms and conditions specific to this solicitation, (3) specifications, (4)

Department of Information Technology Terms and Conditions of this solicitation, and (5) the agreed portions of

the awarded Vendor’s offer. No contract shall be binding on the State until an encumbrance of funds has

been made for payment of the sums due under the contract.

EXECUTION

In compliance with this solicitation and subject to all the conditions herein, the undersigned offers and agrees to

furnish any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time

specified herein. By executing this offer, I certify that this offer is submitted competitively and without collusion.

Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.

OFFEROR:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY, STATE & ZIP:

PRINT NAME & TITLE OF PERSON SIGNING:

TELEPHONE NUMBER: TOLL FREE TEL.

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

Offer valid for sixty (60) days from date of offer opening unless otherwise stated here: ____ days

IFB Number: 30-26310-ITD

ACCEPTANCE OF OFFER

If any or all parts of this solicitation are accepted, an authorized representative of NC DHHS shall affix their signature

hereto. A copy of this acceptance will be forwarded to the successful vendor(s).

FOR STATE USE ONLY

Offer accepted and contract awarded _____________________________________, as indicated on attached certification,

by _____________________________________________ (Authorized representative of NC DHHS).

Page 2 of 34

January 30, 2026

IFB Number: 30-26310-ITD

TABLE OF CONTENTS

1.0 INTENT, USE, DURATION AND SCOPE .............................................................................................. 4

2.0 GENERAL INFORMATION .................................................................................................................... 4

2.1. OFFER SUBMITTAL ............................................................................................................................... 4

2.4. BASIS FOR REJECTION........................................................................................................................ 5

2.5. LATE OFFERS ....................................................................................................................................... 5

2.6. NON-RESPONSIVE OFFERS ................................................................................................................ 5

2.7. NOTICE TO VENDOR(S)........................................................................................................................ 5

2.8. E-PROCUREMENT SOLICITATION ....................................................................................................... 5

2.9. DISTRIBUTORS AND RESELLERS ....................................................................................................... 6

2.10. POSSESSION AND REVIEW ............................................................................................................... 6

2.11. BEST AND FINAL OFFERS (BAFO)..................................................................................................... 6

2.12. AWARD ................................................................................................................................................ 6

2.13. POINTS OF CONTACT......................................................................................................................... 7

3.0 SPECIFICATIONS ................................................................................................................................. 7

3.1. VENDOR STANDARD AGREEMENT(S) ................................................................................................ 7

3.2. VENDOR UTILIZATION OF WORKERS OUTSIDE U.S. – DISCLOSURE STATEMENT ....................... 8

3.3. E-VERIFY ............................................................................................................................................... 9

3.4 BRAND SPECIFIC PRODUCT................................................................................................................. 9

3.5. SECURITY SPECIFICATIONS ............................................................................................................... 9

3.6 ENTERPRISE ARCHITECTURE SPECIFICATIONS ............................................................................. 11

3.7 SPECIFICATIONS ................................................................................................................................. 12

3.8. DELIVERY ............................................................................................................................................ 12

3.9. CONTRACT TERM ............................................................................................................................... 12

4.0 FURNISH AND DELIVER .................................................................................................................... 12

5.0 HISTORICALLY UNDERUTILIZED BUSINESSES .............................................................................. 21

6.0 DEPARTMENT OF INFORMATION TECHNOLOGY INSTRUCTIONS TO VENDORS ....................... 22

7.0 DEPARTMENT OF INFORMATION TECHNOLOGY TERMS AND CONDITIONS .............................. 24

Page 3 of 34

January 30, 2026

IFB Number: 30-26310-ITD

1.0 INTENT, USE, DURATION AND SCOPE

The purpose of this Solicitation is to obtain pricing for and procure the renewal/reinstatement of Copado

Software licenses and support for the NC Department of Health and Human Services (NC DHHS). Goods

and Services will be provided in accordance to the terms and conditions of this Solicitation.

2.0 GENERAL INFORMATION

2.1. OFFER SUBMITTAL

Due Date:

Time:

July 8, 2026

2:00 PM Eastern Time

IMPORTANT NOTE: It is the Vendor’s sole responsibility to upload their offer to the Ariba Sourcing

Module by the specified time and date of opening. Vendor shall bear the risk for late electronic

submission due to unintended or unanticipated delay, including but not limited to internet issues,

network issues, local power outages, or application issues. Vendor must include all the pages of this

solicitation in their response.

Sealed offers, subject to the conditions made a part hereof, will be received until 2:00 pm Eastern

Time on the day of opening and then opened, for furnishing and delivering the commodity as

described herein. Offers must be submitted via the Ariba Sourcing Module with the Execution page

signed and dated by an official authorized to bind the Vendor’s firm. Failure to return a signed offer

shall result in disqualification.

Attempts to submit a proposal via facsimile (FAX) machine, telephone, email, email

attachments, or in any hardcopy format in response to this Bid SHALL NOT be accepted and

will automatically be deemed Non-Responsive.

a) Submit one (1) signed, original electronic offer through the Ariba Sourcing Module.

b) The Ariba Sourcing Module document number is: WS2191476529

c) All File names should start with the Vendor name first, in order to easily determine all the files to

be included as part of the vendor’s response. For example, files should be named as follows:

Vendor Name-your file name.

d) File contents SHALL NOT be password protected, the file formats must be in .PDF, .JPEG,

.DOC or .XLS format, and shall be capable of being copied to other sources. Inability by the State

to open the Vendor’s files may result in the Vendor’s offer(s) being rejected as Non-Responsive.

e) If the vendor’s proposal contains any confidential information (as defined in Section 7.0, ,

Paragraph #14), then the vendor must provide one (1) signed, original electronic offer and one

(1) redacted electronic copy.

For Vendor training on how to use the Ariba Sourcing Tool to view solicitations, submit questions,

develop responses, upload documents, and submit offers to the State, Vendors should go to the

following site: https://eprocurement.nc.gov/training/vendor-training

Page 4 of 34

January 30, 2026

IFB Number: 30-26310-ITD

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North

Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are

available Monday through Friday from 7:30 AM EST to 5:00 PM EST.

2.4. BASIS FOR REJECTION

Pursuant to 9 NCAC 06B.0401, the State reserves the right to reject any and all offers, in whole or

in part; by deeming the offer unsatisfactory as to quality or quantity, delivery, price or service offered;

non-compliance with the specifications or intent of this solicitation; lack of competitiveness; error(s)

in specifications or indications that revision would be advantageous to the State; cancellation or

other changes in the intended project, or other determination that the proposed requirement is no

longer needed; limitation or lack of available funds; circumstances that prevent determination of the

best offer; or any other determination that rejection would be in the best interest of the State. Vendor

contact regarding this IFB with anyone other than Katrina Smith may be grounds for rejection of said

Vendor’s offer.

2.5. LATE OFFERS

Regardless of cause, late offers will not be accepted and will automatically be disqualified from

further consideration. It shall be the Vendor’s sole risk to ensure delivery at the designated office by

the designated time. Late offers will not be opened and may be returned to the Vendor at the expense

of the Vendor or destroyed if requested.

2.6. NON-RESPONSIVE OFFERS

Vendor offers will be deemed non-responsive by the State and will be rejected without further

consideration or evaluation if statements such as the following are included:

• “This offer does not constitute a binding offer”,

• “This offer will be valid only if this offer is selected as a finalist or in the competitive range”,

• “Vendor does not commit or bind itself to any terms and conditions by this submission”,

• “This document and all associated documents are non-binding and shall be used for discussion

purposes only”,

• “This offer will not be binding on either party until incorporated in a definitive agreement signed

by authorized representatives of both parties”, or

• A statement of similar intent.

2.7. NOTICE TO VENDOR(S)

The State objects to and will not be required to evaluate or consider any additional terms and

conditions not previously agreed to by the State and submitted with an Offeror’s response.

This applies to any language appearing in or attached to the document as part of the Offeror’s

response. By execution and delivery of this RFQ and response(s), the Offeror agrees that any

additional terms and conditions, whether submitted purposely or inadvertently, shall have no

force or effect.

2.8. E-PROCUREMENT SOLICITATION

This is an E-Procurement solicitation. See Paragraph #32 of the attached Department of

Information Technology Terms and Conditions.

a) General information on the E-Procurement service can be found at http://eprocurement.nc.gov/

b) Within two days after notification of award of a contract, vendor must register in NC E-

Procurement @ Your Service at the following web site: https://vendor.ncgov.com/vendor/login

c) As of the RFQ submittal date, the Vendor must be current on all E-Procurement fees. If the Vendor

is not current on all E-Procurement fees, the State may disqualify the Vendor from participation

in this RFQ.

Page 5 of 34

January 30, 2026

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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30-261310-ITD Copado software subscriptions and support renewal

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