J065--INTENT TO SOLE SOURCE - FOR SERVICE AND MAINTENANCE OF THE NEPTUNE 3 ROVER - NEP 2 DOCKING EQUIPMENT FOR THE Hershel “Woody” Williams VAMC - SOLE SOURCE AWARD TO Stryker Instruments - Base Plus 2 Year Award

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J065--INTENT TO SOLE SOURCE - FOR SERVICE AND MAINTENANCE OF THE NEPTUNE 3 ROVER - NEP 2 DOCKING EQUIPMENT FOR THE Hershel Woody Williams VAMC - SOLE SOURCE AWARD TO Stryker Instruments - Base Plus 2 Year Award

The Hershel Woody Williams VAMC located at 1540 Spring Valley Drive, Huntington WV, 25704 has a requirement for a full-service contract on 6 Neptune 3 Rover ASPIRATORS: SURGICAL. The contractor shall furnish all labor, parts, and expertise necessary to provide corrective maintenance, preventative maintenance, and software updates.

Preventative Maintenance Service
Stryker Instruments will provide inspection and preventative maintenance of listed equipment as required by the OEM. This must be scheduled by the Huntington VA and completed within the month of the required PM.
Corrective Maintenance Service
Stryker Instruments will provide unscheduled repair service as required for equipment covered under this agreement.
Corrective Coverage Weekdays - are as indicated on the Schedule for each item of Equipment. Corrective Service provided outside Coverage Hours is billed at standard contract overtime rates.
Corrective Coverage Weekends and Holidays Corrective Service provided outside of Coverage Hours is billed at standard applicable contract overtime rates.
Onsite coverage In the event that the Huntington VA or the contractor determines on site escalation is necessary a technician must come onsite within the next 2 days. Any delays past this timeframe will be documented.
Uptime Stryker Instruments must meet the 98% uptime guarantee. If this is not met it will be documented in the contractor performance and contract extension benefits should be provided. Replacement parts must be overnight shipped at no additional cost to the government.
Software Updates Stryker Instruments must be able to provide software updates and upgrades as they are released at no additional cost to the government. The contractor must be able to provide software updates without going through a pass-through company. All software upgrades and updates must be scheduled with the Huntington VA biomed.
Telephone Support Contractor must provide 24hrs per day 7 days per week technical phone support excluding federal holidays.

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