Student Loan Default Prevention & Management Services
| Location: | North Carolina |
|---|---|
| Posted: | Apr 15, 2026 |
| Due: | May 6, 2026 |
| Agency: | State Government of North Carolina |
| Type of Government: | State & Local |
| Category: |
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| Solicitation No: | 99-MP25036 |
| Publication URL: | To access bid details, please log in. |
| Solicitation Number: | 99-MP25036 |
| Project Title: | Student Loan Default Prevention & Management Services |
| Description: | The purpose of this Request for Proposals (RFP) is to solicit Offers for Student Loan Default Prevention and Management Services. Guilford Technical Community College (GTCC) seeks proposals to provide its Financial Aid Office with default prevention and borrower management services. The Vendor must be able to provide comprehensive data management and default prevention services for GTCC’s federal student loan borrowers. These services are intended to support the College’s efforts to reduce its Cohort Default Rate and to assist students in achieving long‑term financial success. |
| Opening Date: | 5/6/2026 3:00 PM |
| Posted Date: | 4/16/2026 |
| Status: | Open |
| Department: | GUILFORD TECHNICAL COMMUNITY COLLEGE |
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Solicitation Number
*
99-MP25036
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Department
GUILFORD TECHNICAL COMMUNITY COLLEGE
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Status Reason
Open
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Opening Date
2026-05-06T15:00:00.0000000
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Posted Date
*
2026-04-15T18:07:13.0000000Z
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Primary Commodity Code
Business and corporate management consultation services
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Mandatory Conference/Site Visit
—
—
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Special Instructions
—
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Solicitation Type
*
Select RFP IFB RFI
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Owner
Mike Perry
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Description
The purpose of this Request for Proposals (RFP) is to solicit Offers for Student Loan Default Prevention and Management Services. Guilford Technical Community College (GTCC) seeks proposals to provide its Financial Aid Office with default prevention and borrower management services. The Vendor must be able to provide comprehensive data management and default prevention services for GTCC’s federal student loan borrowers. These services are intended to support the College’s efforts to reduce its Cohort Default Rate and to assist students in achieving long‑term financial success.
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Attachment Preview
STATE OF NORTH CAROLINA
Guilford Technical Community College
Refer ALL inquiries regarding this RFP to:
Name: Michael Perry, Assistant Director of
Purchasing & Contract Administration
Email: mdperry2@gtcc.ed
Phone Number: 336-334-4822 x 50203
REQUEST FOR PROPOSAL NO.: 99-MP25036
Contract Name: Student Loan Default Prevention &
Management Services
Bid Opening Date: Wednesday, May 6, 2026 @ 3:00 PM ET
Issue Date: Wednesday, April 15, 2026
Commodity Code: 801015
Purchasing Agency: Guilford Technical Community
College
Requisition No.: PR12991725
OFFER
The Purchasing Agency solicits offers for Services and/or goods described in this solicitation. All offers and
responses received shall be treated as Offers to contract as defined in 9 NCAC 06A.0102(12).
EXECUTION
In compliance with this Request for Proposal (RFP), and subject to all the conditions herein, the undersigned
offers and agrees to furnish any or all Services or goods upon which prices are offered, at the price(s) offered
herein, within the time specified herein.
Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.
OFFEROR:
STREET ADDRESS:
P.O. BOX:
ZIP:
CITY, STATE & ZIP:
TELEPHONE NUMBER: TOLL FREE TEL. NO
NAME & TITLE OF PERSON SIGNING:
FAX NUMBER:
AUTHORIZED SIGNATURE:
DATE:
E-MAIL:
Offer valid for one hundred twenty (120) days from date of offer opening unless otherwise stated here: ____
days
ACCEPTANCE OF OFFER
If any or all parts of this offer are accepted, an authorized representative of Guilford Technical Community College
shall affix its signature hereto and any subsequent Request for Best and Final Offer, if issued. Acceptance shall
create a contract having an order of precedence as follows: Best and Final Offers, if any, Special terms and
conditions specific to this RFP, Specifications of the RFP, the Department of Information Technology Terms and
Conditions, and the agreed portion of the awarded Vendor’s Offer. A copy of this acceptance will be forwarded to
the awarded Vendor(s).
FOR PURCHASING AGENCY USE ONLY
Offer accepted and contract awarded this date
, as indicated on attached certification,
by
(Authorized representative of Guilford Technical Community College).
[Title of RFP] – [Agency] [RFP number]
Page 0 of 49
October 9, 2025
Table of Contents
1.0 ANTICIPATED Procurement Schedule ....................................................................................... 3
2.0 Purpose of RFP...........................................................................................................................3
2.1 Introduction ..................................................................................................................................... 3
2.2 Agency Background........................................................................................................................ 3
2.3 SUMMARY OF PROBLEM Statement ........................................................................................... 4
2.4 Contract Term ................................................................................................................................. 4
2.5 Effective Date.................................................................................................................................. 4
2.6 Contract Type ................................................................................................................................. 4
3.0 RFP requirements and Specifications ......................................................................................... 4
3.1 General requirements and Specifications....................................................................................... 4
3.2 Security Specifications.................................................................................................................... 5
3.3 Enterprise Specifications ................................................................................................................ 6
3.3.1 ARCHITECTURE DIAGRAMS - RESERVED .................................................................................. 6
3.3.2 SOLUTION ROADMAP .................................................................................................................... 6
3.3.3 IDENTITY AND ACCESS MANAGEMENT - RESERVED............................................................... 6
3.3.4 INTEGRATION APPROACH - RESERVED..................................................................................... 6
3.3.5 DISASTER RECOVERY AND BUSINESS CONTINUITY ............................................................... 6
3.3.6 DATA MIGRATION - RESERVED.................................................................................................... 6
3.3.7 APPLICATION MANAGEMENT ....................................................................................................... 6
3.3.8 ACCESSIBILITY ............................................................................................................................... 7
3.3.9 HIGHER EDUCATION COMMUNITY VENDOR ASSESSMENT TOOLKIT ................................... 7
3.4 Business and Technical Requirements .......................................................................................... 7
3.5 Business and Technical Specifications........................................................................................... 8
4.0 Cost of Vendor’s Offer...............................................................................................................10
4.1 Offer Costs .................................................................................................................................... 10
4.2 Payment Schedule ........................................................................................................................ 10
5.0 Evaluation ................................................................................................................................. 10
5.1 Source Selection ........................................................................................................................... 10
5.2 Evaluation Criteria......................................................................................................................... 11
5.3 Best and Final Offers (BAFO) ....................................................................................................... 12
5.4 POSSESSION AND REVIEW ...................................................................................................... 12
6.0 Vendor Information and Instructions ......................................................................................... 12
6.1 General Conditions of Offer .......................................................................................................... 12
6.2 General Instructions for Vendor .................................................................................................... 14
6.3 Instructions for Offer Submission.................................................................................................. 16
7.0 Other Requirements and Special Terms ................................................................................... 18
7.1 Vendor Utilization Of Workers Outside of U.S. ............................................................................. 18
7.2 Financial Statements .................................................................................................................... 18
7.3 Financial Resources Assessment, Quality Assurance, Performance and Reliability - RESERVED
18
7.4 Vendor’s License or Support Agreements .................................................................................... 18
[Title of RFP] – [Agency] [RFP number]
Page 1 of 49
October 9, 2025
7.5 Resellers - RESERVED ................................................................................................................ 19
7.6 DISCLOSURE OF LITIGATION ................................................................................................... 19
7.7 CRIMINAL CONVICTION ............................................................................................................. 19
7.8 Security and Background Checks................................................................................................. 19
7.9 Assurances - RESERVED ............................................................................................................ 20
7.10 Confidentiality of offers .................................................................................................................... 20
7.11 Project Management........................................................................................................................ 20
7.12 Meetings........................................................................................................................................... 20
7.13 Recycling and Source Reduction..................................................................................................... 20
7.14 Special Terms and Conditions - RESERVED.................................................................................. 21
7.15 AGENCY Terms and Conditions - RESERVED .............................................................................. 21
Attachment A: Definitions....................................................................................................................22
Attachment B: Department of Information Technology Terms and Conditions.................................... 24
1) DEFINITIONS:...........................................................................................................................24
2) ACCESS AND USE OF SAAS SERVICES:............................................................................... 24
3) WARRANTY OF NON-INFRINGEMENT; REMEDIES: ............................................................. 25
4) ACCESS AVAILABILITY; REMEDIES:......................................................................................26
5) EXCLUSIONS: .......................................................................................................................... 27
7) LIMITATION OF LIABILITY: Limitation of Vendor’s Contract Damages Liability.......................... 27
8) VENDOR’S LIABILITY FOR INJURY TO PERSONS OR DAMAGE TO PROPERTY:.............. 28
10) TRANSITION PERIOD: ............................................................................................................. 28
15) PAYMENT TERMS:................................................................................................................... 29
16) ACCEPTANCE CRITERIA: ....................................................................................................... 30
18) SECURITY OF STATE DATA:................................................................................................... 30
Attachment c: Description of Offeror ................................................................................................... 39
Attachment d: Cost Form .................................................................................................................... 41
Attachment e: Vendor Certification Form ............................................................................................ 43
Attachment F: Location of Workers Utilized by Vendor - Disclosure Statement..................................44
Attachment G: References..................................................................................................................46
Attachment H: Financial Review Form ................................................................................................ 47
[Title of RFP] – [Agency] [RFP number]
Page 2 of 49
October 9, 2025
1.0 ANTICIPATED PROCUREMENT SCHEDULE
The Agency Procurement Agent will make every effort to adhere to the following schedule:
Action
RFP Issued
Written Questions Deadline
Agency’s Response to Written Questions/
RFP Addendum Issued
Offer Opening Deadline
Offer Evaluation
Selection of Finalists
Oral Presentations and/or Product Demonstrations by
Finalists (Optional)
Negotiations with Finalists
Best and Final Offers Deadline from Finalists
Contract Award
Protest Deadline
Responsibility
Agency
Potential Vendors
Agency
Vendor(s)
Agency
Agency
Selected Vendors
Agency designees and
selected Vendor(s)
Selected Vendors
Agency
Responding Vendors
Date
4/15/2026
4/22/2026
On or before
4/29/2026
5/6/2026
5/7/2026
TBD
TBD
TBD
TBD
TBD
15 days after
award
2.0 PURPOSE OF RFP
2.1 INTRODUCTION
The purpose of this Request for Proposals (RFP) is to solicit Offers for Student Loan Default Prevention and
Management Services. Guilford Technical Community College (GTCC) seeks proposals to provide its
Financial Aid Office with default prevention and borrower management services. The Vendor must be able
to provide comprehensive data management and default prevention services for GTCC’s federal student
loan borrowers. These services are intended to support the College’s efforts to reduce its Cohort Default
Rate and to assist students in achieving long‑term financial success.
The intent of this solicitation is to award an Agency Contract for Guilford Technical Community College.
2.2 AGENCY BACKGROUND
Guilford Technical Community College (GTCC) is a public, state‑supported community college and a member
of the North Carolina Community College System. The College is authorized and governed pursuant to
Chapter 115D of the North Carolina General Statutes and serves students throughout Guilford County and
surrounding areas.
GTCC provides a wide range of curriculum, continuing education, and workforce development programs
designed to support student success, workforce readiness, and lifelong learning. The College administers
federal and state student financial aid programs in accordance with applicable laws and regulations, including
Title IV of the Higher Education Act of 1965, as amended.
The Financial Aid Office is responsible for the administration of student aid programs and related compliance
activities and supports institutional initiatives associated with responsible borrowing and student financial
education.
Page 3 of 49
Student Loan Default Prevention and Management Services – [Guilford Technical Community College – 99-MP25036
October 9 2025
2.3 SUMMARY OF PROBLEM STATEMENT
Guilford Technical Community College (GTCC) administers federal student loan programs as part of its
broader student financial aid operations and is responsible for compliance with applicable U.S. Department
of Education requirements related to cohort default rates. Managing borrower delinquency and default risk
requires proactive outreach, timely borrower engagement, and effective coordination with loan servicers
using accurate and secure borrower data.
GTCC seeks external support to assist in identifying borrowers at risk of delinquency or default and to provide
structured outreach, counseling, and repayment guidance to federal student loan borrowers. Without
specialized default prevention and management services, borrowers may lack the information and assistance
necessary to successfully navigate repayment options, increasing the risk of delinquency and default.
This RFP is issued to obtain professional Student Loan Default Prevention and Management Services that
support responsible borrowing, promote successful loan repayment outcomes, and assist the College in
meeting its federal compliance obligations while supporting the financial well‑being of its students.
2.4 CONTRACT TERM
A contract awarded pursuant to this RFP shall have an effective date as provided in the Notice of Award.
The term shall be (1) one year, and will expire upon the anniversary date of the effective date unless
otherwise stated in the Notice of Award, or unless terminated earlier. The State retains the option to extend
the Agreement for (4) four additional one-year periods at its sole discretion.
2.5 EFFECTIVE DATE
This solicitation, including any Exhibits, or any resulting contract or amendment shall not become effective
nor bind the State until the appropriate State purchasing authority/official or Agency official has signed the
document(s), contract or amendment; the effective award date has been completed on the document(s), by
the State purchasing official, and that date has arrived or passed. The State shall not be responsible for
reimbursing the Vendor for goods provided nor Services rendered prior to the appropriate signatures and the
arrival of the effective date of the Agreement. No contract shall be binding on the State until an encumbrance
of funds has been made for payment of the sums due under the Agreement.
2.6 CONTRACT TYPE
Indefinite Quantity Agency Specific Contract – Pursuant to 9 NCAC 6B.0701, this solicitation will establish
an indefinite quantity agency specific contract between a Vendor and the State. The quantity of Goods or
Services that may be used by the State is undetermined. An estimated quantity based on history or other
means may be used as a guide but shall not be a representation by the State of any anticipated purchase
volume under any contract made pursuant to this solicitation.
The State reserves the right to make partial, progressive or multiple awards where it is advantageous to
award separately by items; where more than one supplier is needed to provide the contemplated
specifications as to quantity, quality, delivery, service, geographical areas; or where other factors are deemed
to be necessary or proper to the purchase in question.
3.0 RFP REQUIREMENTS AND SPECIFICATIONS
3.1 GENERAL REQUIREMENTS AND SPECIFICATIONS
3.1.1 REQUIREMENTS
Requirement means, as used herein, a function, feature, or performance that the System must
provide. If the offer can not meet the requirements, they will not be evaluated.
3.1.2 SPECIFICATIONS
Specification means, as used herein, a detailed description that documents the function and
performance of a system or system component.
Page 4 of 49
Student Loan Default Prevention and Management Services – [Guilford Technical Community College – 99-MP25036
October 9 2025
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