Five9 Call Center Services

Location:	Maryland
Posted:	Feb 13, 2025
Due:	Feb 17, 2025
Agency:	State Government of Maryland
Type of Government:	State & Local
Category:	Q - Medical Services V - Transportation, Travel and Relocation Services
Solicitation No:	BPM048459
Publication URL:	To access bid details, please log in.

ID:	BPM048459
Title:	Five9 Call Center Services
Status:	Open
Due / Close Date:	2/17/2025
Publish Date:	2/13/2025 1:59:09 PM
Main Category:	Software
Solicitation Type:	Request for Quote
Issuing Agency:	Maryland State Department of Education

Solicitation Summary

Title

BPM048459

Alternate ID

Lot #

Round #

Status

Open

Due / Close Date (EST)

Feb 17 2025 2:00PM

Due / Close Date (EST)

Feb 17 2025 2:00PM

Solicitation Type

Request for Quote

Main Category

Software

Issuing Agency

Maryland State Department of Education

Procurement Officer / Buyer

Yesenia JARRETT

See All

yesenia.jarrett@maryland.gov

Solicitation Summary

Five9 Call Center Services

Additional Instructions

Project Cost Class

Pre-Bid Conference Information

Pre-Bid Conference Date (EST)	Pre-Bid Conference Details

Small Business Reserve Designation

Procurement Program Participation Goals

VSBE Participation (%)

MBE Participation (%)

African American MBE Participation (%)

Asian American MBE Participation (%)

Hispanic American MBE Participation (%)

Women-Owned MBE Participation (%)

DBE Participation (%)

SBE Participation (%)

Socio Economic Participation Criteria

Attachments

RFx Documents for Five9 Call Center Services (BPM048459) - Lot : 1 / Round : 1

Title	Type	Att.	Last Modified on UTC-5	Creation Date UTC-5	Validity End Date
Solicitation	Attachments & Appendixes (Approved)	R00B5600109 Call Center Services.pdf	2/13/2025 1:56:09 PM	2/13/2025 1:56:09 PM
DoIT Supplemental	Attachments & Appendixes (Approved)	IT Supplemental .pdf	2/10/2025 1:21:25 PM	2/10/2025 1:21:25 PM
MSDE Supplemental Technology	Attachments & Appendixes (Approved)	MSDE Supplemental Information Technology Requirements 10.2024 (5).pdf	2/10/2025 1:15:06 PM	2/10/2025 1:15:06 PM

3 Result(s)

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