BILINGUAL MYSTERY SHOP PROGRAM
| Location: | Georgia |
|---|---|
| Posted: | Apr 13, 2026 |
| Due: | May 4, 2026 |
| Agency: | State Government of Georgia |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 42700-DHS0000372 |
| Publication URL: | To access bid details, please log in. |
| Event ID | Event Title | Government Entity | Start Date (ET) | End Date (ET) |
| 42700-DHS0000372 | BILINGUAL MYSTERY SHOP PROGRAM | Human Services, Department Of |
Apr 13, 2026 @ 03:24 PM
|
May 04, 2026 @ 05:00 PM
|
Start Date: Apr 13, 2026 @ 03:24 PM ET
End Date:
May 04, 2026 @ 05:00 PM ET
Description
Pursuant to the State Purchasing Act (Official Code of Georgia Annotated ยง50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide Bilingual Mystery Shoppers to the Department of Human Services (hereinafter, the State Entity) as further described in this eRFP.
The purpose of this project is to conduct a comprehensive, objective evaluation of the organizations effectiveness in providing language access services to constituents with Limited English Proficiency (LEP). This evaluation will be carried out through a structured Mystery Shopper Program utilizing trained professional interpreters who will simulate real-world client interactions across multiple service delivery channels.
The project is designed to assess not only the availability of language access services, but also the quality, accessibility, timeliness, and consistency of those services as experienced by LEP constituents. The findings will provide actionable insights to support continuous improvement, strengthen compliance with federal and state language access requirements, and enhance the overall client experience for the Agencys non-English speaking populations.
| Code | Description |
| 95243 | Family and Social Services, Including Shopping and Buying Services |
| 95259 | Human Services (Not Otherwise Classified) |
| 96146 | Interpreter Services, Foreign Language, Hearing Impaired, etc., (See Item 17 for Interpreter Services - Electronically Assisted) |
| 96153 | Marketing Service, Including Distribution, Public Opinion Surveys, Research, Sales Promotions, etc. |
| 96175 | Translation Services, All Languages |
| 96192 | Interpreter Services for American Sign Language and other forms of sign language for deaf/hard of hearing whose first language is sign language |
| 97230 | Non-Related Research Services (1099) |
Addrenna Latham
addrenna.gilchrist@dhs.ga.gov
404.386.6468
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