USCIS Contact Center Tier 1 (CCT1)

Location:	Federal
Posted:	Sep 2, 2025
Due:	Oct 20, 2025
Agency:	HOMELAND SECURITY, DEPARTMENT OF
Type of Government:	Federal
Category:	R - Professional, Administrative and Management Support Services
Solicitation No:	70SBUR25I00000003-V2
Publication URL:	To access bid details, please log in.

Active

Contract Opportunity

Notice ID

70SBUR25I00000003-V2

Related Notice

Department/Ind. Agency

HOMELAND SECURITY, DEPARTMENT OF

Sub-tier

US CITIZENSHIP AND IMMIGRATION SERVICES

Office

USCIS CONTRACTING OFFICE(ERBUR)

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General Information

Contract Opportunity Type: Sources Sought (Original)
Original Published Date: Sep 02, 2025 02:53 pm EDT
Original Response Date: Oct 20, 2025 04:00 pm EDT
Inactive Policy: 15 days after response date
Original Inactive Date: Nov 04, 2025
Initiative:
- None

Classification

Original Set Aside:
Product Service Code: R426 - SUPPORT- PROFESSIONAL: COMMUNICATIONS
NAICS Code:
- 561422 - Telemarketing Bureaus and Other Contact Centers
Place of Performance:

Description

United States Citizenship and Immigration Services (USCIS) is issuing this Sources Sought - Request for Information (SS-RFI) notice to provide interested vendors with a draft Statement of Objectives (SOO) for Tier 1 level support for the USCIS Contact Center, which assists the public with information on immigration related services and benefits. The purpose of this RFI is to obtain industry insight, suggestions, and examples regarding how USCIS can scale down human operations and ramp up cost-saving technologies, tools, and automation. This notice is issued solely for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations.

Attachments/Links

Contact Information

Contracting Office Address

124 Leroy Road
Williston , VT 05495
USA

Primary Point of Contact

Way Goodman, Senior Contract Specialist
waynette.a.goodman@uscis.dhs.gov

Secondary Point of Contact

David Hershey, Contracting Officer
david.p.hershey@uscis.dhs.gov

History

Sep 02, 2025 02:53 pm EDTSources Sought (Original)

Oct 8, 2025	[Sources Sought (Updated)] USCIS Contact Center Tier 1 (CCT1)
Oct 20, 2025	[Sources Sought (Updated)] USCIS Contact Center Tier 1 (CCT1)
Oct 22, 2025	[Sources Sought (Updated)] USCIS Contact Center Tier 1 (CCT1)

USCIS Contact Center Tier 1 (CCT1)

Related Document

See also