USCIS Contact Center Tier 1 (CCT1)

Location: Federal
Posted: Sep 2, 2025
Due: Oct 20, 2025
Agency: HOMELAND SECURITY, DEPARTMENT OF
Type of Government: Federal
Category:
  • R - Professional, Administrative and Management Support Services
Solicitation No: 70SBUR25I00000003-V2
Publication URL: To access bid details, please log in.
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USCIS Contact Center Tier 1 (CCT1)
Active
Contract Opportunity
Notice ID
70SBUR25I00000003-V2
Related Notice
Department/Ind. Agency
HOMELAND SECURITY, DEPARTMENT OF
Sub-tier
US CITIZENSHIP AND IMMIGRATION SERVICES
Office
USCIS CONTRACTING OFFICE(ERBUR)
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General Information
  • Contract Opportunity Type: Sources Sought (Original)
  • Original Published Date: Sep 02, 2025 02:53 pm EDT
  • Original Response Date: Oct 20, 2025 04:00 pm EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Nov 04, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: R426 - SUPPORT- PROFESSIONAL: COMMUNICATIONS
  • NAICS Code:
    • 561422 - Telemarketing Bureaus and Other Contact Centers
  • Place of Performance:
Description

United States Citizenship and Immigration Services (USCIS) is issuing this Sources Sought - Request for Information (SS-RFI) notice to provide interested vendors with a draft Statement of Objectives (SOO) for Tier 1 level support for the USCIS Contact Center, which assists the public with information on immigration related services and benefits. The purpose of this RFI is to obtain industry insight, suggestions, and examples regarding how USCIS can scale down human operations and ramp up cost-saving technologies, tools, and automation. This notice is issued solely for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations.


Attachments/Links
Contact Information
Contracting Office Address
  • 124 Leroy Road
  • Williston , VT 05495
  • USA
Primary Point of Contact
Secondary Point of Contact
History
  • Sep 02, 2025 02:53 pm EDTSources Sought (Original)

Related Document

Oct 8, 2025[Sources Sought (Updated)] USCIS Contact Center Tier 1 (CCT1)
Oct 20, 2025[Sources Sought (Updated)] USCIS Contact Center Tier 1 (CCT1)
Oct 22, 2025[Sources Sought (Updated)] USCIS Contact Center Tier 1 (CCT1)
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