Customer Self-Service Platform Solution
| Location: | Arkansas |
|---|---|
| Posted: | Sep 11, 2026 |
| Due: | Oct 1, 2026 |
| Agency: | Pulaski County |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 26-19 |
| Publication URL: | To access bid details, please log in. |
Bid Information
| Type | Request for Information |
| Status | Issued |
| Number | 26-19 (Customer Self-Service Platform Solution) |
| Issue Date & Time | 9/11/2026 07:16:45 AM (CT) |
| Close Date & Time | 10/1/2026 04:00:00 PM (CT) |
| Notes |
Central Arkansas Water (CAW) is seeking information from qualified vendors regarding Customer Self-Service (CSS) platforms that support modern utility customer engagement, account management, online payments, service requests, notifications, and digital customer interactions.
The purpose of this Request for Information (RFI) is to gather information regarding available solutions, implementation approaches, integration capabilities, accessibility compliance, security frameworks, and industry best practices to support CAW's evaluation of future customer self-service technologies. |
| Name | Liz Tuck-Rowan |
| Address |
425 W Capitol Ave., 8th Fl
Little Rock, AR 72201 USA |
| Phone | 1 (501) 3771266 |
| Fax | Uni |
| liz.tuck-rowan@carkw.com |
Bid Documents
| Document name | Format | ||
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Bid Invitation
|
Acrobat / PDF | BINVAVL | 9669521 |
Bid Attachments
| File Name | Description | File Size | ||
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CAW_CSS_Request_for_Information (002).pdf
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CAW_CSS_Request_for_Information | 251 KB | 356384 | 7651573 |
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