Customer Self-Service Platform Solution
| Location: |
Arkansas |
| Posted: |
Sep 11, 2026 |
| Due: |
Oct 1, 2026 |
| Agency: |
Pulaski County |
| Type of Government: |
State & Local |
| Category: |
- R - Professional, Administrative and Management Support Services
- U - Education and Training Services
|
| Solicitation No: |
26-19 |
| Publication URL: |
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Bid Information
|
Type
|
Request for Information
|
|
Status
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Issued
|
|
Number
|
26-19 (Customer Self-Service Platform Solution)
|
|
Issue Date & Time
|
9/11/2026 07:16:45 AM (CT)
|
|
Close Date & Time
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10/1/2026 04:00:00 PM (CT)
|
|
Notes
|
Central Arkansas Water (CAW) is seeking information from qualified vendors regarding Customer Self-Service (CSS) platforms that support modern utility customer engagement, account management, online payments, service requests, notifications, and digital customer interactions.
The purpose of this Request for Information (RFI) is to gather information regarding available solutions, implementation approaches, integration capabilities, accessibility compliance, security frameworks, and industry best practices to support CAW's evaluation of future customer self-service technologies.
|
Contact Information
|
Name
|
Liz Tuck-Rowan
|
|
Address
|
425 W Capitol Ave., 8th Fl
Little Rock, AR 72201 USA
|
|
Phone
|
1 (501) 3771266
|
|
Fax
|
Uni
|
|
Email
|
liz.tuck-rowan@carkw.com
|
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