Customer Self-Service Platform Solution
| Location: | Arkansas |
|---|---|
| Posted: | Sep 11, 2026 |
| Due: | Oct 1, 2026 |
| Agency: | Pulaski County |
| Type of Government: | State & Local |
| Category: |
|
| Solicitation No: | 26-19 |
| Publication URL: | To access bid details, please log in. |
Bid Information
| Type | Request for Information |
| Status | Issued |
| Number | 26-19 (Customer Self-Service Platform Solution) |
| Issue Date & Time | 9/11/2026 07:16:45 AM (CT) |
| Close Date & Time | 10/1/2026 04:00:00 PM (CT) |
| Notes |
Central Arkansas Water (CAW) is seeking information from qualified vendors regarding Customer Self-Service (CSS) platforms that support modern utility customer engagement, account management, online payments, service requests, notifications, and digital customer interactions.
The purpose of this Request for Information (RFI) is to gather information regarding available solutions, implementation approaches, integration capabilities, accessibility compliance, security frameworks, and industry best practices to support CAW's evaluation of future customer self-service technologies. |
| Name | Liz Tuck-Rowan |
| Address |
425 W Capitol Ave., 8th Fl
Little Rock, AR 72201 USA |
| Phone | 1 (501) 3771266 |
| Fax | Uni |
| liz.tuck-rowan@carkw.com |
Bid Documents
| Document name | Format | ||
|
|||
|
Bid Invitation
|
Acrobat / PDF | BINVAVL | 9669521 |
Bid Attachments
| File Name | Description | File Size | ||
|
||||
|
CAW_CSS_Request_for_Information (002).pdf
|
CAW_CSS_Request_for_Information | 251 KB | 356384 | 7651573 |
Daily notification on new contract opportunities
With GovernmentContracts, you can:
- Find more opportunities and win more business
- Receive daily alerts for all new bid opportunities
- Get contract opportunities matched to your business
See also
...Notice of Request For Qualifications for Engineering Services The Parkers Chapel Water Association... ...
Arkansas Democrat-Gazette
Bid Due: 10/19/2026
...City of Fayetteville, AR Request for Qualifications RFP 26-10, Water Distribution Master Plan ...
Arkansas Democrat-Gazette
Bid Due: 10/27/2026
..., & Supplies for Operation & Maint of Public Water. Interested suppliers must ...
Arkansas Democrat-Gazette
Bid Due: 10/19/2026
...Request for Proposal Little Rock Water Reclamation Authority 26003 Janitorial Services The... Procurement ...
Arkansas Democrat-Gazette
Bid Due: 11/05/2026
* Disclaimer: Information regarding bids, requests for proposals (RFPs), or requests for qualifications (RFQs) is provided on this website only for convenience and does not constitute official public notice. Persons wishing to respond to or inquire about bids, RFPs, or RFQs should contact the appropriate government department.