RFP 2026-019 Peace Officer and Security Guard Services

REQUEST FOR PROPOSAL
("RFP")
(RFP-2026-019)
for
Peace Officer and Security Guard Services
Release Date: 8/10/2026
Revised: 9/10/2026
Proposals Due: 9/17/20226 9/10/2026 by no later than 12:00 P.M. Central Standard Time
* Proposals not received by deadline will be rejected and returned unopened.
1 of 34

002 - TABLE OF CONTENTS
002 - TABLE OF CONTENTS ................................................................................................................................................. 2
003 - BACKGROUND ............................................................................................................................................................. 3
004 - SCOPE OF SERVICES ................................................................................................................................................. 4
005 - ASSURANCES ............................................................................................................................................................ 11
006 - TERM OF CONTRACT ................................................................................................................................................ 12
007 - PRE-SUBMITTAL CONFERENCE .............................................................................................................................. 12
008 - PROPOSAL REQUIREMENTS ................................................................................................................................... 12
009 - SUBMISSION OF PROPOSAL ................................................................................................................................... 13
010 - RESTRICTIONS ON COMMUNICATION ................................................................................................................... 14
011 - EVALUATION OF CRITERIA ...................................................................................................................................... 15
012 - AWARD OF CONTRACT AND RESERVATION OF RIGHTS .................................................................................... 15
013 - SCHEDULE OF EVENTS ............................................................................................................................................ 16
014 - INSURANCE REQUIREMENTS .................................................................................................................................. 16
015 - RFP ATTACHMENTS .................................................................................................................................................. 19
2 of 34

003 - BACKGROUND
The Bexar County Board of Trustees for Mental Health Mental Retardation Services d/b/a The Center for Health Care
Services ("CENTER") is a multi-facility community mental health and intellectual disability center created under the authority
of Section 534.001 of the Texas Health and Safety Code by its sponsoring agencies, Bexar County and the Bexar County
Hospital District d/b/a University Health. The CENTER has been providing services to Bexar County residents experiencing
mental health, intellectual developmental disabilities and/or substance use issues for over sixty (60) years and is the Texas
Health and Human Services designated Local Mental Health Authority for Bexar County, Texas. The CENTER is considered
a quasi-governmental entity, a political subdivision of the state of Texas, but is not a Texas state agency. The CENTER'S
administrative offices are located at 6800 Park Ten Blvd. Suite 200-S, San Antonio, Texas 78213.
3 of 34

004 - SCOPE OF SERVICES
The Center for Health Care Services ("CENTER") is seeking proposals from firms interested and qualified to provide
supervision, materials and technically trained personnel to provide routine and emergency site security protection and
support services for CENTER facilities, employees, visitors, and clients. CONTRACTOR must maintain all manpower,
training, management/supervision, screening, permits, equipment/supplies, licenses, reports, certificates, insurance,
and other resources necessary to accomplish services as described in the Scope of Services. The Center reserves the
right to add or remove locations during the term of the awarded contract, to include extensions.
I. General Requirements - Peace Officer
The CONTRACTOR shall provide specified Peace Officer services to CENTER. The CONTRACTORS' personnel
assigned to provide services under this Scope of Work shall, among those other requirements stated herein:
1. Peace Officers ("Officer", "Officers") with a current, valid Peace Officer's license issued by TCOLE under
Section 1701.301 of the Texas Occupations Code, and a valid Texas driver's license;
2. Have successfully completed the forty (40) hour Crisis Intervention Training (CIT) prior to service delivery;
3. Authorized and/or permitted by their commissioning law enforcement agency to perform Emergency
Detentions, as deemed necessary by the individual Peace Officer, while providing services under this
Scope of Work (See Exhibit 3, attached hereto, for procedures related to Emergency Detentions);
4. Uniformed and shall carry firearms;
5. Required to provide Law Enforcement services and exercise the duties and powers authorized for Peace
Officers under Article 2.13 of the Code of Criminal Procedure, as deemed necessary by the individual Peace
Officer (collectively, "Services");
6. Required to protect CENTER clients, personnel and property, maintain order and properly address illegal
activities.
A. CENTER shall have the right, with forty-eight (48) hours' written notice to the CONTRACTOR, to change the
hours or total hours per location or location(s) of service provided by the Officers, without any change in the
hourly rate.
B. Officers must sign in and out at the beginning and end of shifts on a Sign-In log provided by the CENTER at
each service location as well as the CONTRACTOR's Daily Activity Report (DAR). Once officer has signed into
the assigned location, he/she shall ensure to make contact with Business Office Administrator (BOA) or
equivalent to make them aware that they are onsite and ready for duty.
C. The CONTRACTOR shall provide additional services to CENTER as mutually agreed upon by the parties.
D. CONTRACTOR will adhere to the CHCS Security Procedures attached. Refer to Exhibits 2 and 3.
E. Officers shall be equipped with a radio or other communication device enabling contact with CENTER staff and
emergency services as needed at the CONTRACTOR'S expense, unless otherwise provided for by CENTER.
F. The CONTRACTOR shall ensure that no Officer has a criminal history described in Exhibit 4 that will provide
Services under this Scope of Work. Upon request, the CONTRACTOR will confirm that an Officer performing
Services under this Scope of Work has satisfactorily completed the CONTRACTOR's training related to CIT
and Cultural Diversity.
G. The CONTRACTOR shall provide a point of contact or contract manager an on-site Team Leader who shall be
accessible to CENTER on twenty-four hours per day, 365 days per year basis, Monday through Friday from
8:00AM - 5:00PM to resolve any service or scheduling issues. CENTER shall have the discretion to request
and require the immediate removal/replacement of any officer, and the CONTRACTOR shall promptly remove
and replace officer upon notice by the CENTER. CONTRACTOR shall be responsible for providing at their own
expense any required telecommunication/internet services as required.
H. It is essential that Officers cooperate with local law enforcement to deter deleterious and illegal activity and,
where deemed necessary by the CONTRACTOR, to exercise the duties and powers of a Peace Officer under
Article 2.13 of the Code of Criminal Procedure.
4 of 34

I. No officer shall be scheduled nor permitted to work more than sixteen (16) hours consecutive duty. Generally,
no officer shall be scheduled for sixteen (16) consecutive hours duty, except for bonafide emergencies.
CONTRACTOR shall not circumvent this requirement by having an employed officer work a shift at another
contracted location immediately preceding the scheduled or actual shift at the Center facility.
J. The CONTRACTOR shall attend regularly scheduled status meetings with CENTER program and
administrative staff as needed.
K. The CONTRACTOR's point of contact or contract manager Team Leader is responsible for the supervision of
Officers and Security Guards performing Services under this Scope of Work. While input from CENTER
employees is necessary to assess the complex situations arising from dealing with those in crisis and related
difficulties, any arrest, search, seizure, and/or emergency detention is at the Officer's discretion. Disputes
arising from the aforementioned or any other topic are to be brought to the attention of the CONTRACTOR'S
point of contact or contract manager Team Leader for resolution.
L. CONTRACTOR will provide a weekly personnel assignment schedule for each location which must be
submitted by noon on Friday of the previous week to the Center's Sr. Director of Safety, Security, Infrastructure,
Facilities and Fleet (SSIFF) and the SSIFF Physical Security Manager.
M. Officers who drive or park their personal vehicles on CENTER property warrant and agree to have current and
sufficient automobile liability insurance coverage, as determined by State law.
N. Officers MUST (applicable to all service locations):
1. Know how to react and be sensitive to emotionally disturbed, intoxicated, or emotionally unstable persons
and to persons with mental health, intellectual developmental disorders and/or substance abuse problems
and use clear operational guidelines to address incidents with such persons. CENTER shall have the right
to require the CONTRACTOR to immediately remove any Officer providing services under this Scope of
Work who does not comply with the provisions of this Paragraph.
2. Always Respect the Client Rights of CENTER consumers. CENTER shall have the right to require the
CONTRACTOR to immediately remove any Officer providing services under this Scope of Work who is
known or alleged to have violated a consumer's client rights.
3. Know how to react in the event of an emergency (for example: fire, suspicious package, and bomb threat)
using clear operational guidelines.
4. Provide transport services for consumer(s) who have been emergency detained (ED's) to both CENTER
and non-center locations as directed by MEDCOM.
5. Properly document and report all incidents according to CENTER policy.
6. Detect and deter unusual or suspicious activity to safeguard property and people.
7. Make random patrols of outdoor areas and parking lots at a minimum of every hour, document activity in
DAR, or as otherwise requested by CENTER supervisor.
8. Be alert at all times during the shift. Adhere to rules of conduct that enhance effectiveness. For example,
no smoking, fraternizing with consumers in any manner, and no parking on CENTER property except were
designated by CENTER program staff.
9. Make facility contact upon arrival and advise how to immediately reach CONTRACTOR's personnel who
are on duty.
10. Know the requirements of the assignment.
11. Know the purpose of security during the prescribed times.
12. Know the layout of the facility.
13. Know facility security and/or fire regulations.
14. Know vulnerable areas.
15. Know the locations of telephones, fire-fighting equipment, fire alarms, and emergency exits.
5 of 34

16. Know the location of stairways and doors.
17. Rove and monitor building (interior and exterior), parking lot, and perimeter. Assist in de-escalation of
conflicts. Assist in performing Emergency Detentions, detain or restrain if needed. Provide security
presence and call for other law enforcement as needed.
18. If any contraband (e.g., drugs, guns, knives or drug paraphernalia) is discovered, they are to consult with
CENTER'S Sr. Director of SSIFF, or location designee should be consulted prior to taking any action.
O. Locations/Schedules:
1. 601 North Frio Street: Two One (2) Officers per shift 24 hours per day, 365 days per year, including all
holidays, and one (1) additional Officer at 601 North Frio Street, Building 2 in OATS and Monday through
Friday from 6:00AM to 3:00PM and Saturdays from 6:00AM to 11:00AM. Additional hours may be added
as needed and requested by CENTER. See Exhibit 1, attached hereto, for services specific to the 601
North Frio Street location.
2. 2039 E. Houston Street: One (1) Officer Monday through Friday, 7:00AM to 6:00PM.
3. Roving Officers: One (1) Officer Monday through Friday from 7:00Am to 6:00PM, to be assigned to various
CENTER locations as necessary.
4. 928 W. Commerce: Two (2) Officers Monday through Friday from 7:00AM to 6:00PM.
5. 711 E. Josephine: One (1) Officer Monday through Friday excluding Holidays from 7:00AM to 6:00PM.
6. 2829 Babcock Rd: Two (2) Officers Monday to Friday from 8:00AM to 6:00PM excluding holidays. One (1)
officer on the 2nd floor and One (1) officer on the 6th floor.
7. 6812 Bandera Rd: One (1) Officer Monday to Friday from 7:00AM to 6:00PM to cover all suites.
8. 227 Drexel Building A: One (1) Officer Monday to Friday 7:00AM to 6:00PM to cover all buildings.
9. 2711 Palo Alto: One (1) Officer Monday to Friday 7:00 - 6:00PM Excluding Holidays.
II. General Requirements - Security Guard Services
A. Security Guards must have basic knowledge of and sensitivity to emotionally disturbed individuals and
individuals with mental health, mental retardation, or substance use problems. Security Guards will assist
CENTER staff as requested in cases of disturbances, threatened suicides, potentially threatening situations,
etc. CONTRACTOR will provide a weekly personnel assignment schedule for each location which must be
submitted by noon Friday of the previous week to the Center's SSIFF Sr. Director, and Physical Security
Manager.
B. Security Guards will sign in and out on the DAR at the beginning of each shift at each location will contact BOA
or equivalent at each location to make them aware of arrival.
C. CONTRACTOR will adhere to the CHCS Security Procedures attached. Refer to Exhibits 2 and 3.
D. Protect all people at the designated locations from bodily harm or injury.
E. Perform other such functions as may be appropriate and necessary in the event of situations or occurrences
affecting the security of the facility, such as fires, accidents, internal disorders, emergencies, sabotage, or other
criminal acts, etc.
F. Guard is to observe all persons entering or leaving premises. The CONTRACTOR shall respond in a courteous
and professional manner to information requests by anyone, at all times.
G. Guard shall, if he/she has any questions, examine packages, briefcases, etc. before permitting access to
anyone, including employees, and ask anyone to leave the building as necessary.
6 of 34

H. If any contraband (e.g., drugs, guns, knives or drug paraphernalia) is discovered, they are to consult with
CENTER'S Sr. Director of SSIFF, or location designee should be consulted prior to taking any action.
I. Guard will call appropriate Law Enforcement officials immediately in the event of a crisis situation.
J. Security Guard service should have adequate employees available to handle any necessary substitutes as
needed.
K. No Guard shall be scheduled nor permitted to work more than sixteen (16) hours consecutive duty. Generally,
no Security Guard shall be scheduled for sixteen (16) consecutive hours duty, except for bonafide emergency
absence of another Security Guard originally scheduled. The Security Guard Service shall not circumvent this
requirement by having an employed Security Guard work a shift at another contracted location immediately
preceding the scheduled or actual shift at the Center facility.
L. Guards shall be required to monitor security cameras, where applicable, and take necessary action to control
security breach.
M. Guards who drive or park their personal vehicles on CENTER property warrant and agree to have current and
sufficient automobile liability insurance coverage, as determined by State law.
N. Scheduled Shift Duties:
While on shift, Security Guard will:
1. Attend change of shift with officers going off duty.
2. Conduct hourly walk-throughs of all units and buildings.
3. Patrol campus on foot to include parking lots.
4. Maintain a running shift log.
5. Attend change of shift with relief.
6. Check with and communicate with unit administrators.
7. Secure facilities (set alarm for building when needed).
8. Guards must monitor the parking lot during shift change between 5:30 am - 6:15 am and 930 - 10:15 pm.
O. Unscheduled Shift Duties:
In addition to the scheduled duties listed above, Security Officers will be called upon to assist, provide, or take
the following actions:
1. Assist CHCS staff with unruly or disruptive patients, visitors, and/or staff.
2. Provide security for new patients.
3. Emergency searches.
4. Assist with public trespassing.
P. Detox Unit & Crisis Unit
Detox admission staff calls security and informs security of need to come to detox for admission. Within 10-15
minutes. Security will bring scanning wand and scan consumer and hand search all belongings including purses
and coats. No body searches are permitted. If any contraband (e.g., drugs, guns, knives or drug paraphernalia)
is discovered, they will be turned over to the peace officer on-site for proper disposal in accordance with their
agency's policy is found, they will confiscate. They will not call SAPD if they find drugs. Security personnel are
also expected to report to the Crisis Center observation area or the safe zone to assist with patient monitoring
as needed and during all drills, disasters or emergency evacuations.
7 of 34

Q. If any contraband (e.g., drugs, guns, knives or drug paraphernalia) is discovered, they are to consult with
CENTER'S Sr. Director of SSIFF, or location designee should be consulted prior to taking any action.
R. Security Camera Monitoring
The Security Guard shall not bring in his/her own equipment to watch movies, surf the internet, play radios, or
do anything other than monitor the equipment and assist when necessary.
S. Field Interview reports. Incident Reports are to be completed and turned in within 6 hours of incident.
T. Other security duties as assigned.
U. Locations & Scheduling of Services
Security Guards will provide security services according to the following schedules:
1. 601 North Frio - 24/7-365 days per year with two (2) Guards. Additional Guard(s) may be added between
the hours of 6:00 p.m. and 6:00 a.m. at the 601 North Frio location as needed and requested by the
CENTER.
2. 928 W Commerce: One (1) Guard Monday to Friday 7:00AM - 6:00PM Excluding Holidays
3. 2711 Palo Alto: One (1) Guard Monday to Friday 7:00 - 6:00PM Excluding Holidays
V. EXPERIENCE/QUALIFICATIONS OF SECURITY GUARDS
1. All Guards shall be licensed LEVEL II Security Guards and have training in self-defense techniques and
techniques for detaining and holding persons for arrest by police.
2. Security Guards will have experience commensurate with type of duty to be performed and will be literate
in the English language, i.e., will be able to read and understand printed regulations, detailed written orders,
training instructions and will be able to compose reports which will convey full information of events
pertaining to his shift.
3. Security Guards must not have arrest or conviction record of any offense other than minor traffic violations.
The CONTRACTOR is responsible for conducting any and all required background checks for its hired
personnel at no expense to the Center. Prior to any assignment, proof of background check must be
submitted to the Center designee. The Center shall be notified of any arrests of Security Guards assigned
to the Center. Criminal checks will be performed at the cost of the contracting company and reported to
Center on all post employees on an annual basis at the beginning of each contracted year.
4. Guards are to be trained in the use of firearms and to be knowledgeable in how to disarm an individual
carrying a weapon.
5. Guards must possess thorough knowledge of security rules, regulations and procedures and thorough
knowledge of the laws of arrest.
6. Guards must possess ability to face situations firmly, fortuitously, tactfully and with respect for the rights of
others.
7. Guards must possess ability to use self-defense techniques to protect themselves, staff and clients from
unarmed and armed attacks by assailants. They must be able to demonstrate emotional stability during
periods of tension and stress while carrying out assigned duties and ability to maintain control in crisis
situations.
8. Guards are required to have a minimum of three year's employment as a Security Guard or law enforcement
officer or equivalent or substantially similar experience with the Armed Forces of the United States prior to
assignment at the Center.
9. An appropriate pre-employment screening process shall be required of all Guards with the results provided
to the Center prior to assignment of the Guard. Testing to be at no additional cost to the Center.
8 of 34

10. Guards not meeting all the outlined standards will not be acceptable and the Center reserves the right to
summarily remove the Guard from duty. If this occurs, the Guard service will be contacted, and a
replacement must be available within 24 hours.
W. UNIFORMS/EQUIPMENT
1. The CONTRACTOR will furnish Security Guards with standard uniform. Company badge shall be
prominently displayed on the Security Guard's uniform and on his cap. The Guard will be equipped, when
appropriate, with flashlight, police whistle, notebook and pen. Security Guards must be in full uniform while
on duty. Standard uniforms required are white shirt with company logo and dark trousers. If the cap is to be
worn, it needs to be consistent and have a company badge or patch on it. A badge or a patch is also
acceptable if the word "SECURITY" is prominent in accordance with State requirements.
2. Guards must always be well groomed while on duty. This includes clean, well-fitted pressed uniforms and
polished shoes. Personal hygiene and neatness are of prime importance. Guards will not be allowed to eat,
read, or use electronic devices while on duty.
3. Guards shall be equipped with a radio or other communication device enabling contact with CENTER staff
and emergency services as needed at the CONTRACTOR's expense, unless otherwise provided by the
CENTER
4. The CONTRACTOR is required to provide a vehicle, and Guards are not permitted to operate Center owned
vehicles. The Contractor should determine, in its professional judgement, the resources and operational
means necessary to effectively and efficiently perform the services contemplated under the Scope of
Services.
X. GENERAL PERSONAL APPEARANCE AND GROOMING STANDARDS
1. All Security Guards shall wear clean, properly fitted uniforms when on duty. The uniforms are to be free
from defects and worn or frayed fabric.
2. For males, hair length must not exceed the top of a shirt collar. Females may wear their hair in an "up"
style so as not to interfere with the wearing of the uniform or use of equipment. The CONTRACTOR is
responsible for ensuring that Security Guards maintain a neat appearance in accordance with generally
accepted standards of the community.
3. Sideburns shall not be conspicuous and shall be neatly always trimmed. Sideburns shall not extend
below the bottom of the ear and must be constant in width (not flared), and with a horizontal clean-shaven
end.
4. Fingernails shall be free of dirt and trimmed to not extend further than 1/8 of one inch beyond the tip of
the finger. Fingernail polish may be used if the color is neutral.
5. If a mustache is worn, it shall be kept neat and trimmed evenly so that no portion extends more than one-
half (1/2) inch below or beyond the line of the individual's upper lip.
Y. REMOVAL OF EMPLOYEES
1. CONTRACTOR shall agree to remove from the site, whenever required to do so by the CENTER, any
employee considered by the CENTER to be unsatisfactory or undesirable to the CENTER, within the
limits of any applicable laws.
2. The following offenses are considered grave in nature and will result in the immediate removal of the
Guard from CENTER property and the contract.
a. Found drunk, drinking intoxicating liquor or found under the influence of prohibited drug while on
duty.
b. Providing confidential information to unauthorized person(s).
c. Engaging in extortion activities.
d. Manifested or displayed discourteous or rude manner or failure to render appropriate respect or
courtesy to CENTER employees or visitors.
e. Any altercation or argument with corporate officer, employee, visitor, or co-worker.
9 of 34

f. Fraternization with CENTER employee consumer.
Z. REPORTS
1. A continuous written log of all Guard and Officer activity, including details of any matters or occurrences
pertinent to the security of the agency shall be maintained. CONTRACTOR shall submit monthly, a written
summary of daily reports to the Center Sr. Director of SSIFF. This report shall cover all matters of security
interest and shall contain recommendations, if any, to improve the security program to enable it to be more
effectively administered or to point out security deficiencies. Furthermore, any emergency or abnormal
condition must be verbally reported at once to the Center designee. A complete written report must be filed
as soon as possible.
2. Vendor shall furnish weekly copies of sign-in sheets, showing Guard's name, assignment and number of
hours worked during the period as well as all DARs to the SSIFF Sr. Director and the Physical Security
Manager.
AA. Payment
1. In consideration of CONTRACTOR providing Services hereunder in compliance with the terms of this Scope
of Work, the CENTER shall pay CONTRACTOR for Services performed (excluding all training time) to
CENTER facilities as per contract rate, per Officer, including Roving Officers.
2. The CENTER shall pay CONTRACTOR as per contract rate per hour, per Officer, including Roving Officers,
for Services provided on CENTER recognized Holidays. CENTER recognized Holidays are defined as
follows: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day,
Veterans Day, Thanksgiving and Christmas Day.
CONTRACTOR will submit a duly certified invoice to the CENTER'S Sr. Director of SSIFF, or designee(s), on a bi-weekly
basis, itemizing the Services provided to CENTER during the previous two-week period. Itemization will identify Service
dates, hours, locations, and Officer's names. Invoices will be reconciled against sign-in logs. Approved invoices will be
paid within ten (10) days of receipt by CENTER.
10 of 34