Merchant Card Processing Services - Parks and Interactive Voice Response (IVR) Services

NOTICE OF REQUEST FOR PROPOSALS

Merchant Card Processing Services - Parks and Interactive Voice Response (IVR) Services

2026-RFP-005

The City of Kingman, Arizona ("City) is soliciting proposals from qualified firms for merchant card and gateway processing services for the Utility Billing Selectron IVR phone payment system and Park & Recreation's Civic Plus POS system with a contract term of one (1) year with four (4) optional annual renewals. Pr oposals are due by 3:00 pm , Arizona time, on Thursday, May 28, 2026 . The City may reject any proposal not in compliance with all of the prescribed solicitation procedures and requirements contained herein. The City also reserves the right to reject any proposal when cancellation is in the best interest of the City.

Qualified firms must have the ability to provide merchant card processing services for the Utility Billing Selectron IVR phone payment system and Park & Recreation's Civic Plus POS system

The Request for Proposal (RFP) may be obtained by visiting the City of Kingman's website: https://procurement.opengov.com/portal/cityofkingman .

Proposers wishing to submit questions regarding this RFP must do so by 6:00 pm , Arizona time, on Thursday, May 14, 2026 . Questions must be submitted through the procurement portal.

Proposals must be submitted through the OpenGov procurement portal.

Proposals must be submitted by 3:00 pm on Thursday, May 28, 2026 . The City may reject any proposal not in compliance with all of the prescribed solicitation procedures and requirements contained herein. The City also reserves the right to reject any proposal when cancellation is in the best interest of the City.

Proposers wishing to submit responses should register for a free OpenGov account at: https://procurement.opengov.com/signup . To receive notification of future solicitations, please subscribe to the City of Kingman OpenGov solicitations by clicking here: https://procurement.opengov.com/portal/cityofkingman?status=all . For detailed instructions on how to register and subscribe, you can also visit the City of Kingman's website at: https://www.cityofkingman.gov/government/advanced-components/list-detail-pages/rfp-posts-list.

Mailed, faxed, hand-delivered, and e-mailed proposals will not be accepted. Mailed proposals will be disposed of, unopened, and will not be returned to the Proposer.

Tina Moline

The City of Kingman is a municipal governmental entity providing a full range of utility services, including water, wastewater, and solid waste. The City of Kingman also provides police and fire protection services, planning and zoning, building and life safety, tourism, economic development, municipal court, public transit, airport, recreation, golf, parks, pools, street maintenance, and various administrative support services.

Kingman, Arizona is a top tourist destination with the largest industrial park in Northern Arizona. This makes us a location of choice for companies moving to the state. With 34 million people within a day’s drive time, Kingman’s strategic location makes it easy to connect with customers and suppliers. Kingman’s central location offers significant advantages for transportation, distribution and logistics companies seeking a central location between the California markets and the rest of the Southwest.

The City of Kingman operates under a Council-Manager form of government, led by an elected seven-member Council. The Council consists of the Mayor, Vice Mayor, and five Councilors. The Mayor and Council are elected by a city-wide election. The Council appoints the City Manager, who is the Chief Administrative Officer of the City. The Council meets on the 1st and 3rd Tuesdays of each month. The City Council holds the authority to award contracts for formal purchases of $100,000 or greater. Detailed information on the City and its finances can be found in the City's Annual Comprehensive Financial Report on the City's website at www.cityofkingman.gov.