RFQ for Human Services/Area Agency on Aging Service Providers

Location:	Pennsylvania
Posted:	Apr 22, 2026
Due:	May 21, 2026
Agency:	Lackawanna County
Type of Government:	State & Local
Category:	Q - Medical Services
Solicitation No:	Providers
Publication URL:	To access bid details, please log in.

RFQ ID #: 112/26/1100/03

NOTICE IS HEREBY GIVEN that pursuant to a fair and open process, sealed submittals will be received and reviewed by the County of Lackawanna Board of Commissioners for the provision of services to eligible individuals served by the Lackawanna County Area Agency on Aging / Aging Block Grant. This RFQ will be used in applying for funds to provide services for Fiscal Years 2026/2027 thru 2028/2029.

Prospective submitters may meet with the Lackawanna County Area Agency on Aging staff for a Question-and-Answer session: Please email Gayle Sensi at: humanservices@lackawannacounty.org to request a Microsoft Teams meeting or phone conference. All questions must be electronically submitted on or before Wednesday, May 6, 2026.

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LACKAWANNA COUNTY BOARD of COMMISSIONERS

LACKAWANNA COUNTY

DEPARTMENT OF HUMAN SERVICES / AREA AGENCY on AGING

REQUEST FOR QUALIFICATIONS for SERVICE PROVIDERS

Fiscal Years 2026/2027 thru 2028/2029

Issued: April 22, 2026

RFQ ID #: 112/26/1100/03

1. INTRODUCTION:

NOTICE IS HEREBY GIVEN that pursuant to a fair and open process, sealed

submittals will be received and reviewed by the County of Lackawanna ("COUNTY")

Board of Commissioners ("Board of Commissioners") for the provision of services to

eligible individuals served by the Lackawanna County Area Agency on Aging / Aging

Block Grant. This RFQ will be used in applying for funds to provide services for Fiscal

Years 2026/2027 thru 2028/2029.

Submission Deadline:

Respondents must submit their written

Submittals by 4:00 p.m. prevailing time:

Contact Person:

Gayle Sensi

May 21, 2026

Email: humanservices@lackawannacounty.org

Submissions received will be reviewed and evaluated by the Lackawanna County Area

Agency on Aging (herein after referred to as the Department), based upon such criteria

as the Department, in its sole discretion, deems appropriate. The Department reserves

the right to request clarification or additional information from any respondent. The

Department, in its sole discretion, may accept or reject any or all submittals.

The Department reserves the opportunity to modify this Request for Qualifications

(herein after referred to as RFQ) at its own discretion and without prior notice, and to

waive any immaterial defect or informality in any proposal as may be permitted by law.

2. PURPOSE:

The purpose of this Request for Qualifications is to solicit submissions from qualified

agencies and /or individuals to provide professional services on behalf of the County in

relation to the administration of the Aging Block Grant. Service areas/definitions

include:

• Personal Care Services…consumer choice service that includes assistance

with Activities of Daily Living (ADL’s), such as feeding, skin and mouth care,

ambulation, bathing, hair care, grooming, shaving, dressing, transfer activities,

toileting, and assistance with self-administration of medications (i.e. opening

medication containers, providing verbal reminders). Consumers receiving

Personal Care services shall need some degree or amount of hands-on Personal

Care to assist with the completion of activities of daily living (ADLs) during each

authorized visit.

Home Support activities may be included in personal care service if they are

necessary and secondary to the provision of personal care.

Unit of service = one hour.

• Adult Day Services…is a consumer choice service where Older Adult Daily

Living Centers operate for part of a 24-hour day and offer an interactive, safe,

supervised environment for older adults with a functional impairment, and adults

with a dementia-related disease, Parkinson’s disease, or other organic brain

syndrome. Older Adult Daily Living Centers offer a community-based alternative

to institutionalization and provide a reliable source of support and respite for

caregivers, while providing personal care, nursing services, social services,

therapeutic activities, nutrition and therapeutic diets and emergency care.

Unit of service = one full day or half-day attendance that includes a meal.

• In Home Meals/Emergency Meal…provides regularly scheduled meals to older

adults who may have nutritional needs such as the inability to obtain food or

prepare meals due to a physical or cognitive disability, lack of resources for

meals or absence of someone willing or able to prepare meals for them. Home

Delivered Meals must meet at least one-third of the recommended nutritional

needs of older people. Meals can be provided hot, cold, frozen or in

combination, to consumers in their individual residences, and not in a congregate

setting.

Emergency meals generally consist of healthy shelf-stable items that do not

require refrigeration or frozen meals that can be delivered prior to need. Meals

may be provided when weather, center emergencies or other temporary

organizational situations prohibit regular meal service being provided for a

defined period of time.

Unit of service = one meal.

• Congregate Meals…meals provided in a group setting to eligible persons and

served at Senior Community Centers/Satellite Centers. All meals must comply

with requirements for menu development, sanitation standards, transportation,

and reporting standards. Foods or combinations of foods served must meet 1/3

RDA requirements, only foods meeting this eligibility can be counted as USDA

reimbursable. With prior written approval from the Lackawanna County Area

Agency on Aging, meals may occasionally be served at approved alternate

locations such as picnics, etc. All dietary needs will be considered as a choice at

all Senior Centers. If kosher meals are to be provided, details regarding

packaging, transportation and delivery of food must be detailed to include how

meals will remain Kosher throughout the process from preparation to

consumption.

Unit of service = one meal.

• Dietitian…an individual with a bachelor’s degree in dietetics who has

successfully completed the national examination of the Commission on Dietetic

Registration (CDR) and maintains continuing education requirements as

established by the CDR. The Dietitian/Nutritionist shall be licensed in

Pennsylvania pursuant to the State Board of Nursing regulations at 49 PA. Code,

Chapter 21, Professional and Vocational Standards for Licensing Dietitians/

Nutritionists. Responsibilities of provider are to complete nutrition monitoring,

nutrition education and evaluation.

Unit of service = one hour.

• Senior Community Center Administration…administrative oversight of all

Lackawanna County AAA affiliated Senior Community & Satellite Senior Centers

(up to 8 total.) SCSC’s offer activities to meet the socialization, recreational,

educational and enrichment needs of older persons. A diverse range of

programs, activities and services to active older adults in communities are

planned and implemented. Activities usually take place in a senior community

facility in which people age 60 years of age and over, and their spouses

(regardless of age), can meet with one another to access a wide array of

services and fulfill many social, physical, emotional and intellectual needs.

Unit of service = one participant

• Health and Wellness Program Administration…administration and delivery of

Lackawanna County AAA’s Pennsylvania Department of Aging approved IIID

Evidence-Based Programs to include name of program, website, program goals

& target audience, program description, how/whom program delivered by,

training requirements, and the Health & Wellness priority areas. Programs to be

delivered to Lackawanna County Area Agency on Aging Senior Centers, as well

as senior housing complexes, (public or private), senior clubs, senior

organizations, and groups. Health & Wellness programs must be evidence

based, approved by the Pennsylvania Department of Aging, responsible for

collection of data for entry into AAA/SAMS system and have ability to establish a

Wellness Committee for reporting to PDA. This also includes Non-Evidence

Based Health and Wellness Programing to enhance the activities provided to

older adults by the AAA and promote physical fitness, mindfulness and wellbeing.

Unit of service=one IIID program

• Guardian of Estate and/or Person… Activities include serving as guardian of

person and estate for individuals aged 60 and over when so appointed by the

courts in compliance with Chapter 55 of the Pennsylvania Probate, Estates and

Fiduciary (PEF) Code, commonly referred to as the “Guardianship Act.”

Applicants must employ minimally one (1) nationally certified guardian to oversee

guardianship activities. Additionally, applicants must have the ability to provide

both guardian of person and guardian of estate services. Guardians are required

to continue to provide guardianship services when a ward transfers out of county.

Unit of service = one consumer served per month.

• Legal Services… Legal Services are to be provided in accordance with the

Older Americans Act focusing on the areas of law most affecting older adults with

the greatest economic or social need. A legal services provider seeking contract

with the LCAAA will provide legal assistance, counseling, education, and

representation to individuals aged 60 and older to understand, secure, protect or

expand their legal rights. This includes representation with or without the

consumer's presence before a public benefit agency. Legal services provided

under the scope of this contract are only for non-fee generating and civil legal

matters. Priority areas identified for the LCAAA Elder Law Program are:

▪ Housing (Non-eviction Landlord/Tenant Matters, Eviction Prevention,

Home Ownership Matters including delinquent taxes, reverse mortgage, &

foreclosure issues)

▪ Advanced Life Planning (healthcare & financial powers of attorney,

healthcare directives, Medicaid eligibility options, and simple & living wills

in combination with any other advanced life planning service)

▪ Elder Abuse & Financial Exploitation (in collaboration with the

Lackawanna County Elder Justice Multidisciplinary Team referrals to

prevent or mitigate elder abuse, protection from/remediation of financial

exploitation, & education and advocacy related to Elder Abuse.

• Ombudsman…are federally mandated, legally-based, and state-certified via

standardized trainings to actively advocate and give voice to consumers of long-

term care services. Pennsylvania ombudsmen champion the rights of these

consumers to achieve the highest quality of life and care wherever they reside.

They are united through an impassioned commitment to listen, educate,

investigate, mediate, and empower through a visible presence. Long-term care

ombudsmen make themselves available to take a message of concern forward

and help to resolve it on behalf of care-dependent elderly.

Ombudsman program directs the PEER Program which is a self-advocacy and

empowerment partnership between residents, facility staff, and the local

ombudsman. Pennsylvania’s Empowered Expert Resident (PEERs) are long-

term care consumers who are trained in self-advocacy and empowerment to

provide support for other long-term care consumers in skilled nursing facilities

and personal care homes where they reside. Ombudsmen are client driven and

client directed. As the consumer's advocate, they act on the wishes of the client.

Unit of service = a resolved complaint.

• PA Medi…provides information and education on available services and benefits

and links individuals with appropriate agencies and community resources to meet

their needs. I & R activities include services and telecenters which help

Medicare beneficiaries to understand their health insurance options and make

informed decisions about what is best for the consumer without providing any

bias about their choices.

Unit of service = one direct service received by a consumer and includes time

spent with or on behalf of a consumer (including assessment of the consumer's

needs).

• Transportation-Shared Ride Program…. The shared-ride program lets senior

citizens (65 years of age and older) to use shared-ride services. Shared Ride

allows you to schedule transportation and usually provides curb-to-curb service.

Providers are responsible for participant registration, scheduling of rides, and

providing monthly reporting/data to the AAA on individuals served through this

program.

Unit of service = one 1-way trip.

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

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RFQ for Human Services/Area Agency on Aging Service Providers

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