External Call Center Services
| Location: |
Maryland |
| Posted: |
Oct 29, 2025 |
| Due: |
Nov 12, 2025 |
| Agency: |
State Government of Maryland |
| Type of Government: |
State & Local |
| Category: |
- Q - Medical Services
- V - Transportation, Travel and Relocation Services
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| Solicitation No: |
BPM053883 |
| Publication URL: |
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ID:
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BPM053883
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Title:
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External Call Center Services
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Status:
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Open
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Due / Close Date:
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11/12/2025
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Publish Date:
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10/29/2025 2:14:14 PM
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Main Category:
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Call centre bureau services
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Solicitation Type:
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Request for Information
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Issuing Agency:
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Comptroller of Maryland
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Title
External Call Center Services
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Alternate ID
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Main Category
Call centre bureau services
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Procurement Officer / Buyer
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Email
ltiamiyu@marylandtaxes.gov
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Solicitation Summary
The Comptroller of Maryland (COM) requires a high level of customer service support, continuous communication (verbal, electronic and written) and the ability to respond to both general and specific inquiries pertaining to critical and emergent needs. The main purpose of the upcoming (yet-to-be-released) request for proposal (RFP) will be to acquire third-party/external support for the Comptroller of Maryland (COM) in the assistance of taxpayers by way of answering and resolving telephone inquiries at a beginning level, which come into the Individual Call Center (ICC) of the Taxpayer Service Division (TSD) regarding personal income tax inquiries.
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Additional Instructions
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Project Cost Class
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Pre-Bid Conference Information
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Pre-Bid Conference Details
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Socio Economic Participation Criteria
Procurement Officer / Buyer
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Alternate Link
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Title
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Att.
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Last Modified on UTC-4
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Creation Date UTC-4
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Validity End Date
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External Call Center Services
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Technical Documents (Approved)
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10/29/2025 2:11:46 PM
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10/29/2025 2:11:46 PM
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