Employee Assistance Program/Substance Abuse Professional

Location:	New York
Posted:	May 15, 2026
Due:	May 29, 2026
Agency:	Monroe County Water Authority
Type of Government:	State & Local
Category:	G - Social Services R - Professional, Administrative and Management Support Services
Publication URL:	To access bid details, please log in.

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REQUEST FOR

QUALIFICATIONS

Monroe County

Water Authority

Employee Assistance Program /

Substance Abuse Professional

May 15, 2026

Monroe County Water Authority

475 Norris Drive

Rochester, New York 14610

Request for Qualifications

Employee Assistance Program/Substance Abuse Professional

Page 1

SECTION 1 - INVITATION TO PARTICIPATE

1.1 Purpose

The Monroe County Water Authority (MCWA) is soliciting proposals from providers for

the purpose of selecting a provider to handle the Employee Assistance Program for

MCWA.

Prospective Proposers must offer a proposal that will meet the scope of services,

qualifications and general description of work activities identified in Section 2 of this

document.

In responding to this RFQ, Proposers must follow the prescribed format as outlined in

Section 3. By so doing, each Proposer will be providing MCWA with comparable data

submitted by other Proposers and, thus, be assured of fair and objective treatment in

the MCWA review and assessment process.

1.2 RFQ Procurement Officer

The RFQ Procurement Officer identified below is the sole point of contact regarding

this RFQ from the date of issuance until the selection of the successful Proposer.

Diane Hendrickson

Monroe County Water Authority

475 Norris Drive

Rochester, New York 14610-0999

Email: diane.hendrickson@mcwa.com

Phone: (585) 442-2001 x215

1.3 Presentation and Clarification of MCWA’s Rights and Intentions

MCWA intends to select a Proposer as its provider to supply the services described in

Section 2. However, this intent does not commit MCWA to award a contract to any

responding Proposer, or to pay any costs incurred in the preparation of the proposal in

response to this request, or to procure or contract for any services. MCWA reserves

the right, in its sole discretion, to (a) accept or reject in part or in its entirety any

proposal received as a result of this RFQ if it is in the best interest of MCWA to do so;

(b) award one or more designations of broker of record, albeit without overlapping

business segments, to one or more qualified Proposers if necessary to achieve the

objectives of this RFQ if it is in the best interest of MCWA to do so.

The Monroe County Water Authority will be offering it’s Employee Assistance Program

with an effective date of June 15, 2026. If you are interested, your response to the

following questions should be directed to Diane Hendrickson and received no later

than 12:00 p.m. EST on Monday, May 29, 2026.

Your response to the following questions should apply to the local office that will be

servicing the Monroe County Water Authority.

Request for Qualifications

Employee Assistance Program/Substance Abuse Professional

Page 2

1. How many employees are in your office?

2. What is the annual premium of the Employee Assistance Program handled by

your office?

3. Provide a list of other authorities or major municipalities that your office

currently handles and identify which one is your largest.

4. Name(s) of person(s) who will handle the Employee Assistance Program as

follows and a brief resume of his or her qualifications.

a. Individual responsible for entire account

b. Individual(s) who will handle day-to-day account activities

c. Individual responsible for billing

5. Provide at least two (2) references (name, organization and telephone number)

from the above list of authorities or major municipalities that your office

handles.

6. Any other qualifications or pertinent information that you feel distinguishes your

Company above all others.

7. Provide the locations of your office where employees may schedule appointments

Please refer to the included Scope of Services, Section 2, for an outline of the services

expected by the Authority. Please provide a brief summary of your organization’s

capabilities in meeting or exceeding the Authority’s expectations.

Your responses should be by separate attachment, with the Company clearly identified

and the respondent’s signature, title and date affixed.

Request for Qualifications

Employee Assistance Program/Substance Abuse Professional

Page 3

1.4 Time Line

The schedule of events for this RFQ is anticipated to proceed as follows:

• Interviews may be scheduled, as appropriate, with MCWA the week of June 1,

2026.

• It is the intent of MCWA for the Board of Directors to select a provider at its

meeting on June 11, 2026.

1.5 Overview of the Organization

MCWA provides high quality, safe and reliable water, in a financially responsible

manner.

MCWA was created by State legislation in 1950 to solve the water supply needs of this

community. In 1959, MCWA took over the assets of the private New York Water

Service Corporation and had 27,000 retail customers, serving just portions of the

County’s inner ring towns and portions of the City. As surrounding towns and villages

faced new water supply challenges, the MCWA service area has steadily grown. Today,

MCWA serves over 191,000 customers in every town and village in Monroe County

(partially in the City of Rochester) plus towns, villages and other water authorities in

each of the five adjacent counties.

The MCWA system

infrastructure

includes the two

operations centers

and a meter shop;

two water treatment

plants, Shoremont

and Corfu; 47

remote pumping

stations; 51 tanks

and 2 storage

reservoirs; and over

3,495 miles of

transmission and

distribution water

mains.

Request for Qualifications

Employee Assistance Program/Substance Abuse Professional

Page 4

SECTION 2 – Scope of Services

SCOPE OF SERVICES

For Employee Assistance Program Effective: June 15, 2026

1. The selected provider must perform the services necessary to replace the Employee

Assistance Program expiring on March 31, 2026.

2. The provider must provide HIPAA compliant confidential short-term

counseling/assessment sessions.

3. The provider must provide Critical Incident Stress Debriefings when requested by the EAP

coordinator.

4. The provider must provide orientation to employee on the benefits of an EAP program and

how to use it.

5. The provider will provide referral to specialized services for employees and their family

members when necessary.

6. The provider will provide promotional materials including brochures, business cards and

posters to EAP coordinator.

7. The provider may provide management training on how to refer employees with workplace

performance problems.

8. The provider may act as Substance Abuse Professional (SAP) when necessary.

9. The provider will provide recommendations to coordinator for any MCWA policy

violation.

SECTION 3 - SPECIFIC PROPOSAL REQUIREMENTS

3.1 Submission of Proposer's Statement of Qualifications and Proposal

A. Acceptance Period and Location: To be considered, respondents must

submit a complete response to this RFQ. Respondents not responding to

all information requested in this RFQ or indicating exceptions to those

items not responded to may have their submittals rejected.

Sealed Qualification submittal must be received at the address below on

or before 12:00 p.m. EST on May 29, 2026

This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

Employee Assistance Program/Substance Abuse Professional

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