RFP NO. 26-04 | CASE MANAGEMENT SOFTWARE SYSTEM

Location:	California
Posted:	Mar 3, 2026
Due:	Apr 13, 2026
Agency:	Los Angeles Community College District(LACCD)
Type of Government:	State & Local
Category:	70 - General Purpose Information Technology Equipment (including software). D - Automatic Data Processing and Telecommunication Services
Solicitation No:	RFP NO. 26-04
Publication URL:	To access bid details, please log in.

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REQUEST FOR PROPOSAL (RFP) NO. 26-04

CASE MANAGEMENT SOFTWARE SYSTEM

RFP PROPOSED SCHEDULE

RFP Posted

Monday, March 2, 2026

Pre-Proposal Conference at 10:30 am, PST

Questions regarding this RFP must be submitted to the

District by 2:00 p.m. PST

Questions and Answers posted to the Website

Wednesday, March 18, 2026

Wednesday, March 25, 2026

Monday, April 6, 2026

Proposer Responses Due by 2:00 p.m. PST

Interviews / Demonstrations will be conducted on

Tentative Award Date

Board Date for Approval

Monday, April 13, 2026

Wednesday, May 13, 2026 &

Thursday, May 14, 2026

Friday, May 15, 2026

Wednesday, June 3, 2026

Business Services - Procurement Unit

770 Wilshire Boulevard, 6th Floor

Los Angeles, CA 90017-3719

213.891.2301

TABLE OF CONTENTS

Table of Contents

1. INTRODUCTION........................................................................................... 3

2. GENERAL GOALS AND SCOPE OF SERVICES .................................................... 4

3. GENERAL INFORMATION AND GUIDELINES ....................................................... 5

4. INSTRUCTIONS AND GENERAL CONDITIONS ..................................................... 7

5. PROPOSAL FORMAT AND CONTENT.............................................................. 16

6. PROPOSAL EVALUATION AND CONTRACT AWARD ........................................... 22

Appendix A: Scope of Services............................................................................. 28

Appendix B: Cost Proposal (Fees) .................................................................... 32

Appendix B: Cost Proposal Worksheet ................................................................... 33

Appendix B: Cost Proposal Worksheet (continued) ..................................................... 34

.................................................................................................................. 34

Appendix C: Mandatory Documents....................................................................... 35

RFP 26-04 – Case Management Software System

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1. INTRODUCTION

1.1. Purpose of Request For Proposal (RFP)

The purpose of this Request for Proposal (RFP) is to solicit proposals from qualified

organizations to provide the Los Angeles Community College District (LACCD) with a

systemwide case management software solution for Title IX and Discrimination,

Harassment, and Retaliation (DHR) cases. LACCD is committed to fostering a safe,

inclusive, and supportive environment for all students, faculty, and staff. In support of this

commitment, LACCD seeks to enhance its processes for managing, investigating, and

responding to allegations of discrimination, harassment, retaliation, and sexual

harassment. Accordingly, LACCD seeks a comprehensive case management solution that

integrates seamlessly with existing technology systems, ensures robust security and data

privacy, and provides accessibility features in compliance with applicable laws and

regulations.

1.2. About the District

The District was organized in 1969 and is governed by an elected Board of Trustees and is

part of the statewide California Community College system. Members of the Board of

Trustees are elected at large to serve four-year terms. LACCD serves a highly diverse,

multi-racial and multi-lingual geopolitical area of more than nine million people in 2025 in

roughly 900 square miles of the County of Los Angeles, including 36 cities and

unincorporated communities, including the City of Los Angeles. The District extends from

the San Fernando Valley and Sylmar areas north of metropolitan Los Angeles, down to the

Port of Los Angeles in the south; from the “west side” of Los Angeles, over to the eastern

side of Los Angeles into Boyle Heights and the San Gabriel Valley.

The District’s nine colleges provide comprehensive, lower-division general education (the

traditional first two years of a four-year degree) for transfer; education pathways for two-

year certificates or Associate’s degrees; occupational education; credit and non-credit

instructional programs and Adult Education to meet the needs of the surrounding

communities; Career Education and Strong Workforce jobs training education; citizenship

classes; and, in some instances, four-year Bachelor’s degree programs and other lifelong

learning opportunities. The nine colleges are: Los Angeles City College, East Los Angeles

College, Los Angeles Harbor College, Los Angeles Mission College, Los Angeles Pierce

College, Los Angeles Southwest College, Los Angeles Trade-Technical College, Los

Angeles Valley College and West Los Angeles College and all are fully accredited. The

colleges range in size from about 22 acres (Los Angeles Trade-Technical College) to more

than 450 acres (Los Angeles Pierce College). Facilities include newly constructed

classroom and instructional laboratory buildings, learning resource centers (libraries with

specialized learning/tutoring centers) as well as original instructional buildings, parking

structures, maintenance yards, athletic fields and gymnasiums. Some of the colleges, like

RFP 26-04 – Case Management Software System

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Trade-Technical, founded in 1925, pre-date the District and were brought into the

District. Others were created and built as the District expanded to its current configuration.

The District’s 2024-2025 Fiscal Year budget, found online, here, is from all funds and

sources is $10.2 billion, of which $8.3 billion $8.3 billion is for the District’s capital

improvement and construction program, “BuildLACCD.”

In Fall 2024 the District employed more than 6,000 full-and part-time personnel and served

nearly 250,000 full-and part-time students in the 2024-25 academic year. More information

about the District and its colleges can be found online, here. The student population of the

LACCD is ethnically diverse: In the 2024-25 academic year 58 percent of students were

Hispanic/Latinx, 19 percent White, 8 percent African American, 6 percent Asian, and 2

percent Multi-Ethnic. More detailed information about LACCD students can be found

online, here. Over 43,000 awards to students were conferred by LACCD colleges in the

2024-25 academic year, including bachelor’s degrees, two-year degrees,

degrees for transfer, and credit and non-credit certificates of achievement.

ANNUAL ENROLLMENT (HEADCOUNT) BY COLLEGE, 2024-2025

LACC

31,535 LASC

11,793

ELAC

62,198 LATTC

22,417

LAHC

18,390 LAVC

30,768

LAMC

22,374 WLAC

19,166

LAPC

29,745

Total Enrollment Headcount: 248,386

The District maintains an active free-tuition program, the Los Angeles College Promise

(LACP), available to all first-time, full-time students, regardless of age, race/ethnicity or

demographic background. Since its inception in 2017, over 40,000 students have

participated in this program and about 12,000 LACP students were enrolled in LACCD

colleges in the 2024-25 academic year.

2. GENERAL GOALS AND SCOPE OF SERVICES

2.1. General Goals

It is the intent of the Los Angeles Community College District (“the district”) to enter into an

agreement with a Proposer to provide a comprehensive Case Management Software

System and to select one (1) service provider for the Los Angeles Community College

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District (“District”). The agreement would be for a term of three (3) years with two (2) one-

year options to renew annually for a total of five (5) years.

2.2. Scope of Services

2.3.

Please refer to Appendix A: Scope of Services.

Term of Contract

As noted above, the District anticipates entering into an agreement for up to five (5)

years with a vendor who meets the criteria outlined in this RFP. The exercise of any

option years will be upon the satisfactory performance and by written consent at the

absolute and sole discretion of the District.

2.4. Optional Pre-Proposal Conference

An optional pre-proposal conference will be held on Thursday, March 18, 2026, at 10:30 am

PST. Proposers can register in advance by clicking the link below (control + click):

https://laccd.zoom.us/meeting/register/5DkikiSWTzqQ4tB7aavE1w

The purpose of this conference is to review the scope of services, proposal

requirements, and answer questions from prospective proposers. Attendance is not

mandatory; however, interested firms are strongly encouraged to attend, as the

conference will provide useful information and clarification on the process.

Any changes to the solicitation resulting from this conference will be issued in writing

through an addendum. Verbal discussions will not alter the requirements of this

solicitation. All times noted above and elsewhere in this RFP are in Pacific Standard

Time (PST).

3. GENERAL INFORMATION AND GUIDELINES

3.1. District Contact Person

Andrea Daniel

Procurement Specialist

Los Angeles Community College District

Procurement Unit, 6th Floor

770 Wilshire Boulevard

Los Angeles, CA 90017-3719

email: danielar2@laccd.edu

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This is the opportunity summary page. It provides an overview of this opportunity and a preview of the attached documentation.

RFP NO. 26-04 | CASE MANAGEMENT SOFTWARE SYSTEM

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