Intelligent Virtual Agent RFI
| Agency: | HOMELAND SECURITY, DEPARTMENT OF |
|---|---|
| State: | District of Columbia |
| Type of Government: | Federal |
| Category: |
|
| Posted: | Apr 9, 2024 |
| Due: | Apr 19, 2024 |
| Solicitation No: | FEMAIVA |
| Publication URL: | To access bid details, please log in. |
APEX Accelerators are an official government contracting resource for small businesses. Find your local APEX Accelerator (opens in new window) for free government expertise related to contract opportunities.
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The APEX Accelerators program was formerly known as the Procurement Technical Assistance Program (opens in new window) (PTAP).
- Contract Opportunity Type: Sources Sought (Original)
- All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
- Original Published Date: Apr 09, 2024 10:47 am EDT
- Original Response Date: Apr 19, 2024 05:00 pm EDT
- Inactive Policy: 15 days after response date
- Original Inactive Date: May 04, 2024
-
Initiative:
- None
- Original Set Aside:
- Product Service Code:
-
NAICS Code:
- 541511 - Custom Computer Programming Services
-
Place of Performance:
Washington , DCUSA
PROJECT SCOPE/DELIVERABLES:
FEMA requires the Contractor to provide and support software that assists FEMA to respond to inquiries from CFNRL applicants and to duplicated or customize the existing COVID funeral IVA system (CFNRL IVA) to support the continuance of the COVID-19 Funeral Assistance program and other disaster related response in both English and Spanish. The CFNRL IVA system is to operate 7 days a week, 24 hours a day, 365 days a year. It has the capacity to handle up to 18,000 calls a month and is scalable if needed to handle a surge of calls. Tasks may include systems and application modifications, including:
• Software Programming
• Software Testing
• User Acceptance Testing (UAT) with FEMA staff
• Updating IVA system responses to match new and updated FEMA policy
• Software quality assurance for integration testing
- 500 C STREET SW, 3RD FLOOR
- Washington , DC 20472
- USA
- Ross Wakeman
- ross.wakeman@fema.dhs.gov
- Michelle Hicks
- michelle.hicks@fema.dhs.gov
- Apr 09, 2024 10:47 am EDTSources Sought (Original)
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See also
...Service Code: NAICS Code: 541511 - Custom Computer Programming Services Place of Performance: ...
DEPT OF DEFENSE
Bid Due: 5/20/2024