UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) IMPLEMENTATION SERVICES
| Agency: | City of Clearwater |
|---|---|
| State: | Florida |
| Type of Government: | State & Local |
| Category: |
|
| Posted: | Nov 18, 2022 |
| Due: | Dec 20, 2022 |
| Solicitation No: | RFP 06-23 |
| Publication URL: | To access bid details, please log in. |
- Department: City Attorney, City Auditor, City Council and Mayor, City Manager, CRA, Economic Development & Housing, Emergency Management, Engineering, Finance and Budget, Fire and Rescue, Gas, Human Resources, Information Technology, Library, Marine & Aviation, Official Records & Legislative Services, Parks and Recreation, Planning & Development, Police, Public Communications, Public Utilities, Solid Waste & Recycling, Special Events, Utility Customer Service, Parks & Recreation
- Category: Purchasing Division Bid/RFP/RFQ packages
- RFP Number: RFP 06-23
- Start Date: 11/18/2022
- Close Date: 12/20/2022 10:00 AM
Brief Description: The City of Clearwater’s Information Technology Department is seeking qualified vendor(s) to design and implement a Microsoft Teams Unified Communications solution and Genesys Cloud CX contact center to handle all of the City’s incoming and outgoing phone calls, communication, and call center needs.
It is recommended that responses are submitted electronically through our bid’s website.
Instructions on how to submit your solicitation documents electronically:
- Log onto: https://app.smartsheet.com/b/form/6965ef2e80e84fa6b2426b2a0f226441
- Complete online form with “Your Information”
- Use the drop-down arrow to select “Project You Are Bidding On”
- Drag and drop your files into the “Upload Files Here” box
- Once complete, hit “Submit”
NOTE: Once solicitation documents have been submitted, in order to retract the documents, an email from your company must be sent to the address listed under that solicitation on the City’s website. Retractions can only be made on open solicitations.
SOLICITATION: RFP-06-23_UCaaS-Implementation-Services.pdf(PDF, 250KB) ; Attachment-A_AVAYA-Communications-Server-1000-Features.pdf(PDF, 221KB)
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