Software Licensing, Subscription, Hosting, User Monitoring, Security, and System Maintenance and Support – Netsmart Technologies, Inc.

This is a single source posting notification; there are no solicitation documents for download. This is not a Request for Bid (RFB) or Request for Proposal (RFP).

The Direct Care and Treatment (DCT) division of DHS intends to revise its agreement with Netsmart Technologies, Inc. (hereinafter “Netsmart”), to expand the scope of products and services provided under the agreement. These additional products and services may be included for the remaining 66 months of the current agreement. The current agreement provides software licensing, subscription services, advanced hosting, user monitoring, security services, and system maintenance of the multi-faceted electronic medical records system (hereinafter “system”) that is used by DCT. The revision is necessary to add additional functionality to be integrated into the system and to cover additional hosting services.

DHS intends to add the following products to the scope of the agreement: Eligibility Verification Services, Authorization Automation, Alpha Collector, RevConnect, Telehealth, BedBoard, Medical Note, CC Inbox, and Bell AI. In addition, the scope will be revised to include additional UAT and TRAIN environment hosting for the following items: AvatarNX, Perceptive, Orchard Harvest/Orchard COPIA, RX Connect, and Scriptlink. Under the revised agreement, Netsmart will provide the ongoing configuration of the system through proprietary licensing, subscription services, advanced hosting, user monitoring, security service, and system maintenance.

DHS has determined that this is a single source purchase since Netsmart, as the creator of the software code, is the only provider of the proprietary software licensing, maintenance, and hosting services for the system that is used by DCT. None of the additional products or services that DHS intends to add to the system can be integrated through a third-party vendor. DHS has determined that the system is the only solution that meets DCT’s existing requirements since the system integrates with other existing DCT systems. Furthermore, the costs and time to comprehensively train over 2,400 employees on a new system would interrupt DCT’s service delivery and put the client/ patient care at risk. Netsmart’s contract is to include system maintenance and upgrades to ensure that DCT leverages state-of-the-art technology as medicine evolves. Additionally, the hosting service level provided by Netsmart can only be achieved by Netsmart. No other vendor, including the State’s own IT Services, can provide a level of service that is the same or higher than the level of service that Netsmart guarantees.

If there are any concerns regarding this single source opportunity, contact Kaleigh Stevens at Kaleigh.Stevens@state.mn.us before February 2, 2024, at 2:00 PM Central Time. Include the reference number and title of the posting in the subject line. Or you may call the HelpLine at 651.296.2600 (MN Relay Service for persons with speech or hearing disabilities: 711 or 1.800.627.3529) or fax your request to 651.297.3996, ATTN: HelpLine.