Economic Developement: Cleaning, Maintenance and Hospitality Services.

Agency:	City of Manchester
State:	New Hampshire
Type of Government:	State & Local
Category:	S - Utilities and Training Services
Posted:	Mar 20, 2024
Due:	Apr 18, 2024
Solicitation No:	FY24-050-52
Publication URL:	To access bid details, please log in.

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CITY OF MANCHESTER

Economic Development Office

One City Hall Plaza

Manchester, NH 03101

REQUEST FOR PROPOSALS

City of Manchester, New Hampshire

For

12-month Pilot Program: Central Business Service District

Cleaning, Maintenance, and Hospitality Services

Proposals due by:

April 18, 2024

4:00 P.M. (Eastern Standard Time)

Bid Number: FY24-050-52

All inquiries for information should be directed to: Jodie Nazaka, Director of Economic Development

Jnazaka@manchesternh.gov

If proposals are mailed, or hand delivered, deliver to: The Office of Economic Development, One City

Hall Plaza, Manchester, NH 03101 Attn: Jodie Nazaka, AICP, Director.

1. Introduction and Overview

1.1. Purpose of the Request for Proposal

The City of Manchester New Hampshire (“City”) is seeking proposals from highly qualified

Contractors to operate a 12-month pilot program starting on July 1, 2024 for a public space Street

Team within the boundaries of the Central Business Service District (“CBSD”). Contractors are

to provide professional cleaning, maintenance, safety, and hospitality services to CBSD. These

services are intended to enhance the appearance, welfare, viability, and value within the District.

The City seeks to enter into a one-year contract with the Selected Contractor, subject to the draft

terms and conditions of the draft contract form attached, with an option to renew or expand

services for a three-year term after successful completion of the pilot program.

1.2. About Manchester

Manchester is a wonderful place to live, work, and play, boasting a convenient, central location, a

strong economy with plenty of jobs, short commutes, and walkability plus easy access to the

stunning surroundings that New England is known for. There’s something for everyone in

Manchester.

The last official US Census in 2020 recorded the population at 115,644. The composition of

Manchester’s population is different from the typical population of New England states. There is

an equal distribution across the five generation groups. With a median age of 36.0, Manchester is

relatively young and continues to attract new, younger residents.

Manchester continues to rank among Forbes Happiest Cities in America. The factors that keep the

City in this enviable spot are access to green spaces, work/life balance, and residents feeling that

they could achieve their professional goals. These factors helped influence other notable rankings,

such as Manchester’s placement in the top 20 cities nationally with the highest net in-migration of

millennials. US News & World Report placed Manchester at #43 on its “Best Places to Live in

the US” based on five metrics: job market, value, quality of life, desirability, and net migration.

1.3. About the Central Business Service District (CBSD)

The goal of the CBSD is to foster a vibrant, economically robust atmosphere in Manchester’s

Downtown and Historic Amoskeag Millyard areas for businesses, residents, and visitors. To

achieve this goal, the CBSD implements the programs outlined in this Request for Proposal (RFP),

among others, to provide additional services aimed at improving safety and cleanliness throughout

the District. These efforts are expected to elevate property values, cultivate a distinctive identity

for the area, and provide a welcoming, secure environment for everyone in the District. It’s

important to note that the services within the CBSD will complement, rather than replace, the

foundational services currently offered by the City of Manchester.

The District’s success is powered by the support of stakeholders, residents, businesses,

employees, and an active 7-member advisory board. The CBSD is the engine for Downtown

Manchester's ongoing transformation into one of the region’s great urban centers.

1.4. Budget

The financial support for services provided by the Selected Contractor during the 12-month Pilot

Program will come from two sources: a special tax assessment of the CBSD and funds from the

American Rescue Plan Act (ARPA). This funding source requires that the Selected Contractor

comply with certain conditions in the performance of services which will be identified in

Attachment A: Award Terms and Conditions. The Selected Contractor shall abide by all

applicable Federal, State, and Local laws, ordinances, regulations, rules, codes, standards and the

like in the performance of these services.

2. Definitions

2.1. “Selected Contractor” refers to the Contractor under this RFP with which the City of

Manchester, New Hampshire negotiates a contract.

2.2. “Pilot Program” refers to the 12-month program sponsored by the City to address cleaning

and maintenance services in the public right of way in the Central Business Service

District. If successful, The City will consider continuing the program through the Central

Business Service District Special Tax Assessment.

2.3. “Contractor” refers to any individual, corporation, partnership or agency that responds in

writing to this RFP.

2.4. “City” refers to the City of Manchester, New Hampshire;

2.5. “MEDO” refers to the Manchester Economic Development Office.

2.6. “Contract” is the resulting contract entered into between The City and the successful

Contractor.

3. Scope of Work, Expectations, and Service Requirements

This RFP features three (3) statements of work (Cleaning, Greening, Hospitality Services) to be

deployed within the boundaries of the CBSD District. A map of the District boundary is included in

Appendix B. Contractors must submit proposals for all three. It is the City’s preference to make one

award unless it is in the City’s best interest to split the award among service providers.

The Street Team provides hospitality, information and outdoor cleaning services year-round, between

six to seven days a week, with coverage eight (8) hours a day.

Staffing levels will be reduced from November 1 through March 31, reflecting the inability to perform

activities such as power washing, weeding, and other “detail” work in winter.

The City and the Selected Contractor will determine exact deployment schedules. Schedules may

change throughout the life of the contract depending on changing circumstances. Weekday evenings

and weekends may be priority times for Street Team members to be on the streets. At the direction

the City, the selected company will be responsible for providing the following services:

3.1. Scope of Work

Cleaning

 Provide trash pickup to include regular manual cleaning patrols by Street Team of random

litter and trash found along sidewalks, curb lines, alleyways, medians, and grassy areas within

the City rights-of-ways. [Please note that the City will provide daily collection of trash in

designated City owned containers.]

 Empty overflowing city-owned trash cans if city collection does not meet demand.

 Provide full power washing from building line to curb line of sidewalks.

 Provide graffiti removal services on buildings, signage, benches, utility poles, trash cans and

other surfaces on an on call, as needed or directed basis. Graffiti is to be removed within an

agreed upon time frame of request or notification.

 Monitoring the condition of tree wells, removing trash, feces, and any non-organic material,

and conducting light landscaping therein.

 Conducting weekly light fixture and lamp audits, and reporting lights or other public

amenities in need of service

 Wiping down public furniture and fixtures.

 Wiping trash receptacle tops and outer surfaces.

 Removing hypodermic needles

 Gum removal

 On-demand spot cleaning - as assigned

Greening

 Maintain (water, fertilize, weed) installed plants throughout the season in planters and other

designated areas in the District, to keep them healthy and thriving throughout the season.

 Maintain tree pits throughout the District as needed to supplement city services, including

weeding and installing mulch/gravel to protect tree health.

 Provide additional seasonal weeding and plant removal in other areas throughout the District.

 Leaf removal across the District will be carried out as required, with seasonal attention

directed towards identified hot spot areas, as agreed upon. This approach will necessitate the

use of proper leaf removal equipment to enhance efficiency and alleviate strain on the city

resources.

Hospitality

 Provide hospitality services to visitors and residents including greeting pedestrians, providing

directions, recommendations, and other assistance as necessary and serving as guides to the

surrounding neighborhood.

 Conduct business checks with small business along the District to ensure business concerns

are captured and safety insights can be shared with law enforcement if necessary.

 Provide hospitality services, as outlined above to the public during special events within the

District such as Taco Tour, Cruising Downtown, Baseball Games, Art Festival, Parades, etc.

 Identifying and reporting trip hazards in the pedestrian right-of-way or the street

 Identifying and reporting access issues that impede pedestrian mobility, including strollers,

wheelchair users, walkers and other mobility aids

3.2. Expectations

 All Street Team members are expected to be approachable, friendly, knowledgeable, and

proactive to assist the public, engage with business owners, employees, residents, visitors,

etc.

 It is understood that all employees are employed by and are the sole responsibility of the

Selected Contractor. However, street Team members provide services on behalf of and are

representatives of the City.

 The Selected Contractor is required to provide digital reports weekly to the City’s Designee

regarding all program activities.

 The Street Team Manager will also interact face-to-face frequently with the CBSD Advisory

Board, and City staff.

 The Selected Contractor’s Street Team members will wear distinctive, easily recognizable

uniforms with the City brand. The Selected Contractor will supply all components of the

uniforms at its cost, which uniforms shall be approved by the City’s Designee. The Vendor

will be responsible for ensuring the cleanliness of uniforms and the neat appearance of

ambassadors. Vendor may not use City logo’s or branding except as authorized by the City’s

Designee.

 Street Team members will wear visible well-placed legible nametags.

 Street Team members should be fully equipped with two-way radios, cell phones and/or

other electronic communication devices for communicating in real-time with supervisors and

the City’s Designee.

 Street Team members will be equipped with an electronic device for the purpose of tracking

personnel logistics and activity, with the understanding that a flexible approach will be

warranted to enable the Street Team members to deal with existing conditions.

 Street Team members will receive ongoing training from Selected Contractor.

 Street Team members will be properly trained to collect and disposal of hypodermic needles.

3.3. Service Requirements

Administration

 Coordinate hiring, training, and ongoing management of Street Team, including all payroll

and administrative services. Coordinate all deployment modifications, including but not

limited to, the firing or reassignment of specific Street Team members.

Data Collection and Performance Metrics

 Collect performance metrics for all Street Team services and provide them to the City in

reports delivered at regular intervals. All metrics will be agreed upon with the City’s Designee

before Street Team deployment. (Examples of metrics might include, the number of

community inquiries addressed, the number of requests for services answered, the number of

business checks, the pounds of litter removed, the number of graffiti tags removed, the

number of trashcans emptied, etc.)

Employee Training

 The Contractor shall provide details of its proposed training program (initial and ongoing),

including topics, methods, schedule, instructors, roles, processes, procedures, etc.

 The Contractor shall provide a copy of the Employee Handbook or Manual and copies of any

safety policies. Training shall include, at a minimum, the following topics:

 Communications (radio, cell phone);

 Engagement with public: communication skills in English and other languages;

 History and geography of district; historic sites; other major landmarks and attractions;

restaurants and retailers;

 Directions, restrooms, subway stations, cab stands, etc.;

 Courtesy, routine, mediation, de-escalation;

 Cleaning methods and schedule; equipment operation;

 Cross-training of cleaning and safety personnel;

This is the opportunity summary page. You are currently viewing an overview of this opportunity and a preview of the attached documentation. For more information, please visit the Publication URL Web page.

Economic Developement: Cleaning, Maintenance and Hospitality Services.

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