RFP - On Call Therapist

Agency:	City of Rochester
State:	New York
Type of Government:	State & Local
Category:	Q - Medical Services
Posted:	Jan 11, 2024
Due:	Feb 2, 2024
Publication URL:	To access bid details, please log in.

The City of Rochester (the City) is seeking proposals from a qualified Consultant in the form of a Therapist to provide on-call mental health services in a timely and responsive manner primarily to its youth athletes dealing with injuries and trauma, to its Animal Services staff, volunteers, and residents dealing with pet loss and grief, and also to its staff who face difficult situations due to violence and related trauma.

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Click here to view Appendix A >>

Click here to view Appendix B >>

Click here to view Appendix C >>

Timeline

Activity	Time	Date
RFP Release	9 a.m.	January 10, 2024
Deadline for Questions	9 a.m.	January 17, 2024
Responses for Questions Submitted	5 p.m.	January 19, 2024
Proposals Due	9 a.m.	February 2, 2024
Consultant Selection and Award Notifcation	12 p.m.	February 5, 2024

Communication
All communications by parties who have indicated an intent to submit or have submitted a proposal in response to this RFP (“Respondents”), including any questions or requests for clarifications, submission of the proposal, requests for status updates about the proposal selection process and any other inquiries whatsoever concerning this RFP shall be sent, in writing, to the following City staff person (“City Contact”):

Commissioner Dr. Shirley Green
Shirley.Green@CityofRochester.Gov
Department of Recreation and Human Services
City of Rochester
57 St. Paul St
Rochester, NY 14604

No contact is permitted with any other City staff member with regard to this RFP during the RFP process unless specifically authorized in writing. Prohibited contact may be grounds for disqualification.

Attachment Preview

City of Rochester

Request for Proposals

On-call Therapist

Proposals to be received by 9:00 AM

February 2, 2024

Submit Proposals to:

Commissioner Dr. Shirley Green

Shirley.Green@CityofRochester.Gov

Department of Recreation and Human Services

57 St. Paul St

Rochester, NY 14604

REQUEST FOR PROPOSAL

The City of Rochester (the City) is seeking proposals from a qualified Consultant in the form of a Therapist

to provide on-call mental health services in a timely and responsive manner primarily to its youth athletes

dealing with injuries and trauma, to its Animal Services staff, volunteers, and residents dealing with pet

loss and grief, and also to its staff who face difficult situations due to violence and related trauma.

BACKGROUND

The Department of Recreation and Human Services (DRHS) is located downtown Rochester at 57 St. Paul

Street. DRHS has over 250 employees, divided into three bureaus: the Commissioner’s Office, Bureau of

Recreation and Youth Services, and the Bureau of Human Services. DRHS’s mission statement is to support

the City of Rochester’s Mission, Vision, and Values by nurturing and inspiring the inner potential of all

citizens of Rochester through the provision of first-rate programs and services, supports for citizens who

are confronting complex challenges, and investments in the vibrancy of our neighborhoods. This RFP is to

provide on-call mental health services support particularly in relation to injuries, grief, loss, and managing

primary and secondary trauma to DRHS staff, volunteers, and youth athletes. We are seeking to acquire

mental health services in the form of a one-on-one and group therapy to provide effective assistance to

employees.

The Commissioner's Office operates the administration, finance, capital projects, and permits units. The

Office also operates the historic Rochester Public Market, located in the heart of Rochester, the

International Plaza, a Latin-themed event space and marketplace; and Rochester Animal Services (RAS).

RAS includes both the Verona Street Animal Shelter, which takes in, cares for, and adopts out the

homeless animals as well as provides animal control services for the entire city of Rochester.

The Bureau of Recreation oversees the City’s 10 R Centers, where youth aged 6-18 participate in

recreational, after school activities. The bureau also includes the Roc Music afterschool music program,

social-emotional learning programs, environmental education, camps, afterschool program, leadership

program, sexual education classes, literacy classes, and youth employment training. The bureau also

includes the athletics and aquatics program, which offers both organized and open sports programs and

leagues for youth and adults at the R-Centers. The City of Rochester’s Department of Recreation and

Human Services operates Rochester’s Community Sports Complex located at 460 Oak Street. The complex

opened in spring 2019, with a variety of sport clinics such as lacrosse, football, baseball, soccer,

conditioning, and more. From July 1, 2022-June 30, 2023 an estimated over 6,000 youth participated in

athletics programming.

The Bureau of Human Services supports the City of Rochester’s Mission, Vision, and Values by holistically

supporting residents in their development into successful, contributing members of their community

through the provision of career exploration, work readiness and crisis intervention programs and services.

The Bureau includes Flower City AmeriCorps Programs (FCA and Flower City Public Health Corps) that offer

a yearlong apprenticeship designed to inspire and prepare the next wave of human service and public

health professionals, with a focus on alleviating poverty and local public health crises. Additionally, the

Bureau includes the Crisis Intervention Services Unit that supports residents by providing trained

professionals for community members in crisis by addressing their immediate needs, as well as providing

support to victims and families impacted by violence. With teams acting as first responders and offering

connections to community-based supports, residents have improved opportunities for long-term recovery

and stability. During the course of their work providing much-needed services to the residents of

Rochester, staff in this bureau witness traumatic events first-hand. Staff from the Bureau of Human

Services may need assistance processing any trauma they have experienced while working.

In this Request for Proposals (RFP), the City has set aside $75,000 for a professional service agreement

(PSA-Attachment A) with a Consultant who has the flexibility with being on call to provide therapeutic

support to DRHS staff, volunteers, and student athletes who have experienced trauma. DRHS is seeking

detailed proposals from a team of therapists who are both qualified and experienced who can provide on-

call services and tailored solutions to assist employees dealing with on-the-job trauma including losing an

R Center youth to gun violence, witnessing a youth being shot, being shot at, losing an animal, witnessing

violence in front of their place of work, vicarious trauma from the youth and animals served, and/or losing

the ability to play a sport due to injury. The therapists should possess strong clinical skills and expertise

in providing mental health therapy as well as be someone who is empathetic towards individuals

experiencing mental health challenges. Services will be provided on-site or through virtual one-one-one

sessions with staff.

Activity

RFP Release

Deadline for questions

Response for questions submitted

Proposals due

Consultant Selection and Award

Notification

Timeline

Time

9:00 a.m.

5:00 p.m.

9:00 a.m.

12:00 p.m.

Date

January 10, 2024

January 17, 2024

January 19, 2024

February 2, 2024

February 5, 2024

The dates shown above may be subject to change within the City of Rochester’s sole discretion and upon

written notification as set forth herein.

Communications

All communications by parties who have indicated an intent to submit or have submitted a proposal in

response to this RFP (“Respondents”), including any questions or requests for clarifications, submission of

the proposal, requests for status updates about the proposal selection process and any other inquiries

whatsoever concerning this RFP shall be sent, in writing, to the following City staff person (“City Contact”):

Commissioner Dr. Shirley Green

Shirley.Green@CityofRochester.Gov

Department of Recreation and Human Services

City of Rochester

57 St. Paul St

Rochester, NY 14604

No contact is permitted with any other City staff member with regard to this RFP during the RFP process

unless specifically authorized in writing. Prohibited contact may be grounds for disqualification.

To ensure that all Respondents have a clear understanding of the scope and requirements of this RFP, the

City will respond to all timely questions submitted via e-mail to the City Contact by the question deadline

stated above. Questions and the responding answers will be sent via e-mail to all Respondents who have

provided an e-mail address to the City Contact and will be posted on the City’s web page for this RFP. The

City’s failure to timely respond or provide responses to any questions shall not delay or invalidate the

City’s right to make a decision to award an agreement pursuant to this RFP.

The City will make every reasonable effort to keep Respondents informed about the RFP process.

Notifications about Timeline date changes, amendments to the RFP and other information about the RFP

will be sent by e-mail to Respondents who have provided an e-mail address to the City Contact and will

be posted on the City’s website for this RFP. The City’s failure to provide such information shall not delay

or invalidate the City’s right to make a decision to award an agreement pursuant to this RFP.

SCOPE OF SERVICES

The Department of Recreation and Human Services is seeking a proposal that includes employee

engagement strategies, type of therapy to be used, and potential benefits for employees. The chosen

Consultant should be able to address a range of mental health issues such as athlete’s injuries, trauma,

distress, pet loss, stressful situations, and dealing with violence and related trauma. Ideally, there will be

a team of therapists with the flexibility to respond to on-call requests from staff, student athletes, and

volunteers working in Rochester Animal Services for therapy. Respondent’s proposal shall address each

of the following services. The proposal shall address each of the requested services, using the same

identifying language, including any paragraph or section numbers or letters as used in the RFP.

1. All Respondents must be able to provide the following services:

a. Provide on-call availability for immediate telephonic or virtual support during crisis

or urgent situations.

b. Conduct one-on-one counselling sessions for employees addressing various mental

health concerns.

c. Offer flexibly in on-call hours to accommodate diverse work schedules.

d. Set up confidential supportive channels for employees to seek support and guidance

without fear or judgement or disclosure.

e. Focused sessions on grief and loss, helping employees navigate their complex

emotions associated with pet loss, injury or violent trauma.

f. Establish connections with external sources and cases which require long-term care.

g. Collaborate with HR department or designated contact for referrals and follow-up

care.

h. Maintain confidential and accurate records of each counselling session.

i. Demonstrate cultural sensitivity and competence in providing therapy to a diverse

workforce.

2. In order to be qualified Respondents must:

a. Demonstrate prior experience providing similar services

b. Have or will be able to obtain liability insurance in the amount of $1,000,000

c. Submit references who can describe the Proposer’s work for previous clients

PROPOSAL PREPARATION AND SUBMISSION PROCESS

Proposals must be received by the City no later than February, 2, 2024 at 9:00 a.m. All proposals shall be

in PDF format in both email and hard copy, either through US Mail or dropped off at the address below.

The email shall have the Subject as “Respondent’s Name-Mental Health RFP”, to the City Contact:

Commissioner Dr. Shirley Green

Shirley.Green@CityofRochester.Gov

57 St. Paul St

Rochester, NY 14614

This RFP is designed to facilitate the evaluation and selection of a Consultant that is best able to achieve

the City’s objectives. The proposal shall be no longer than seven (7) pages, excluding attachments, with

1-inch margins and 12 pt. Times New Roman font. All pages shall be numbered including major sections

and all attachments shall be referenced in the table of contents. In order to enable the City to effectively

review the information contained in the proposals, proposals shall reference the numbered and lettered

sections of the RFP. The response to each section shall be clearly indicated and addressed or an

explanation provided as to why the Respondent is not submitting a proposal for a specific section or the

requirement of the RFP.

This is the opportunity summary page. You are currently viewing an overview of this opportunity and a preview of the attached documentation. For more information, please visit the Publication URL Web page.

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RFP - On Call Therapist

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