Description SOS Facility and Call Center Training Program

Agency:	State Government of Illinois
State:	Illinois
Type of Government:	State & Local
Category:	U - Education and Training Services
Posted:	May 25, 2023
Due:	Jun 16, 2023
Solicitation No:	Bid Solicitation # 23-350SOS-SOS35-B-37133
Publication URL:	To access bid details, please log in.

Header Information

Bid Number:

23-350SOS-SOS35-B-37133

Description:

SOS Facility and Call Center Training Program

Bid Opening Date:

06/16/2023 02:00:00 PM

Purchaser:

Katherine Tople

Organization:

SOS - Secretary of State

Department:

SOS350 - Secretary of State

Location:

AA001 - Budget & Fiscal Management

Fiscal Year:

Type Code:

15 - Request for Proposal (RFP)

Allow Electronic Quote:

Yes

Alternate Id:

Required Date:

Available Date
:

05/24/2023 02:31:52 PM

Info Contact:

Katherine Tople ktople@ilsos.gov

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:

Bulletin Desc:

ILSOS is seeking proposals for the administration of a training program designed to ensure facility staff is adequately trained on processing transactions, providing excellent customer service, and understanding the policies and programs of the Secretary of State office with the overall goal of improving customer satisfaction, ensuring a positive work environment and building confidence that employees have in their work. See attached RFP.

Ship-to Address:

Illinois Secretary of State
501 South 2nd Street
116 Howlett Building
Springfield, IL 62756
US
Email: ktople@ilsos.gov
Phone: (217)782-7198

Bill-to Address:

Illinois Secretary of State
501 South 2nd Street
116 Howlett Building
Springfield, IL 62756
US
Email: ktople@ilsos.gov
Phone: (217)782-7198

Print Format:

Bid Print

File Attachments:

SOS Facility and Call Center Training RFP.docx
SOS Facility and Call Center Training Pricing Sheet.docx

Form Attachments:

Required Quote Attachments

SPO Name:

Katherine Tople

Is this a Small Business Set Aside Procurement?:

Is there a BEP/VBP Participation Goal? :

Link to Original Contract :

Item Information

1-5 of 9

1
2

Item # 1:

(

918

-
38

)

Analysis of Survey Results

NIGP Code:

918-38
Education and Training Consulting

Qty

Unit Cost

UOM

Total Discount Amt.

Tax Rate

Tax Amount

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Additional NIGP Code

:

Item # 2:

(

924

-
16

)

Training Tools and Approach

NIGP Code:

924-16
Course Development Services, Instructional and Training

Qty

Unit Cost

UOM

Total Discount Amt.

Tax Rate

Tax Amount

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Additional NIGP Code

:

Item # 3:

(

924

-
40

)

Training Plan

NIGP Code:

924-40
Instructor-led, Classroom Training, Technical

Qty

Unit Cost

UOM

Total Discount Amt.

Tax Rate

Tax Amount

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Additional NIGP Code

:

Item # 4:

(

918

-
21

)

Training Completion

NIGP Code:

918-21
Business Consulting, Large

Qty

Unit Cost

UOM

Total Discount Amt.

Tax Rate

Tax Amount

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Additional NIGP Code

:

Item # 5:

(

918

-
58

)

Recurring Training Plan

NIGP Code:

918-58
Governmental Consulting

Qty

Unit Cost

UOM

Total Discount Amt.

Tax Rate

Tax Amount

Total Cost

1.0

EA - Each

Manufacturer:

Brand:

Model:

Make:

Packaging:

Additional NIGP Code

:

1-5 of 9

1
2

Description SOS Facility and Call Center Training Program

See also