MARTA's Mystery Customer Program Request for Proposal (RFP)?-?RFP P50370
| Agency: | Metropolitan Atlanta Rapid Transit Authority |
|---|---|
| State: | Georgia |
| Type of Government: | State & Local |
| Category: |
|
| Posted: | Nov 28, 2023 |
| Due: | Dec 13, 2023 |
| Solicitation No: | RFP P50370 |
| Publication URL: | To access bid details, please log in. |
MARTA's Mystery Customer Program
Request for Proposal (RFP) - RFP P50370
Request for Proposal (RFP) - RFP P50370
Bid Documents
Description:
MARTA is seeking Proposals from Firms to provide a tool to monitor the Authority's compliance with the Americans with Disabilities Act (ADA), and an evaluation of the full spectrum of the Authority's customer services in fulfilling MARTA's strategic goals of meeting customer demands and exceeding customer expectations. Services shall also include a comprehensive and objective mystery customer program that acquires and maintains sufficient elderly and disabled mystery riders.
Bid Submittal From:
Bid Submittal To:
Bid Submittal Location:
Bid Opening:
Bid Opening Location:
Proposal/Quote Submittal From: 12/13/2023 9:00 AM
Proposal/Quote Submittal To: 12/13/2023 2:00 PM
Proposal/Quote Submittal Location: MARTA Annex, 2400 Piedmont Rd., NE Atlanta, GA 30324
Conference: 11/17/2023 10:00:00 AM
Conference Location: https://itsmarta.webex.com/itsmarta/j.php?MTID=m2ba2268b0eeb2236a6cd100812c649e6
Site Visit:
Site Visit Location:
Comments:
Project Contact: raustin1@itsmarta.com
Description:
MARTA is seeking Proposals from Firms to provide a tool to monitor the Authority's compliance with the Americans with Disabilities Act (ADA), and an evaluation of the full spectrum of the Authority's customer services in fulfilling MARTA's strategic goals of meeting customer demands and exceeding customer expectations. Services shall also include a comprehensive and objective mystery customer program that acquires and maintains sufficient elderly and disabled mystery riders.
Bid Submittal From:
Bid Submittal To:
Bid Submittal Location:
Bid Opening:
Bid Opening Location:
Proposal/Quote Submittal From: 12/13/2023 9:00 AM
Proposal/Quote Submittal To: 12/13/2023 2:00 PM
Proposal/Quote Submittal Location: MARTA Annex, 2400 Piedmont Rd., NE Atlanta, GA 30324
Conference: 11/17/2023 10:00:00 AM
Conference Location: https://itsmarta.webex.com/itsmarta/j.php?MTID=m2ba2268b0eeb2236a6cd100812c649e6
Site Visit:
Site Visit Location:
Comments:
Pre-Bid conference will also be held at the MARTA Headquarters Bid Room.
2424 Piedmont Rd., NE Atlanta, GA 30324
Project Contact: raustin1@itsmarta.com
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