202419
3-1-1 Software System
Issue Date: 12/5/2023
Questions Deadline: 1/10/2024 05:00 PM (CT)
Response Deadline: 1/22/2024 02:00 PM (CT)
Contact Information
Contact: Nicole Abrego
Address: Purchasing
510 W. 9th Street
Georgetown, TX 78626
Phone: (512) 930-8454
Email: nicole.abrego@georgetown.org
Page 1 of 6 pages
Deadline: 1/22/2024 02:00 PM (CT)
202419
Event Information
Number:
202419
Title:
3-1-1 Software System
Type:
Request for Proposal
Issue Date:
12/5/2023
Question Deadline: 1/10/2024 05:00 PM (CT)
Response Deadline: 1/22/2024 02:00 PM (CT)
Notes:
The City of Georgetown is accepting sealed proposals to provide a cloud-
based software system and implementation services to support the
management of customer relationships for the City’s future 3-1-1 program.
City may consider multiple awards for some or all of the requested services.
The successful Offeror (Consultant) must meet all requirements of this RFP, maintain
proper licensing, and comply with all federal, state, and local laws and mandates
relative to the services specified in this RFP.
Sealed proposals may be electronically submitted through the City E-bid system
accessible via City’s web site at https://gtowntx.ionwave.net/Login.aspx on or
before January 22, 2024 at 2:00 PM and immediately thereafter publicly
opened and read aloud.
Questions regarding use of the E-bid System may be directed by email to:
nicole.abrego@georgetown.org
PUBLIC CLOSING will be held by Microsoft Teams. This is accessible using
the link and call in information provided below:
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 265 030 286 212
Passcode: 8hU9Yj
Or call in (audio only)
+1 512-672-8405,,635478892# United States, Austin
Phone Conference ID: 635 478 892#
Page 2 of 6 pages
PRE-PROPOSAL CONFERENCE
Deadline: 1/22/2024 02:00 PM (CT)
202419
A virtual Pre-Proposal Conference will be conducted through Microsoft Teams
beginning at 10AM central time on December 20, 2023. This meeting is not
mandatory. Any questions and answers addressed during the conference meeting
will be issued in an addendum and all known parties will be notified.
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 265 030 286 212
Passcode: 8hU9Yj
Or call in (audio only)
+1 512-672-8405,,635478892# United States, Austin
Phone Conference ID: 635 478 892#
Ship To Information
Contact: Nicole Abrego
Address: Purchasing
510 W. 9th Street
Georgetown, TX 78626
Phone: (512) 930-8454
Email: nicole.abrego@georgetown.org
Billing Information
Contact: Nicole Abrego
Address: Purchasing
510 W. 9th Street
Georgetown, TX 78626
Phone: (512) 930-8454
Email: nicole.abrego@georgetown.org
Page 3 of 6 pages
Deadline: 1/22/2024 02:00 PM (CT)
202419
Bid Activities
Virtual Pre-Proposal Conference
12/20/2023 10:00:00 AM (CT)
PRE-PROPOSAL CONFERENCE
A virtual Pre-Proposal Conference will be conducted through Microsoft Teams beginning at 10AM central time on
December 20, 2023. This meeting is not mandatory. Any questions and answers addressed during the conference
meeting will be issued in an addendum and all known parties will be notified.
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 265 030 286 212
Passcode: 8hU9Yj
Or call in (audio only)
+1 512-672-8405,,635478892# United States, Austin
Phone Conference ID: 635 478 892#
Bid Attachments
RFP 202419 311 Software System [Final].pdf
RFP 2024129 Solicitation Document + Appendices + Exhibits
Download
Bid Attributes
1 Certification and Acknowledgement
I have acknowledged and signed the Certification and Acknowledgement form.
I agree.
(Required: Check if applicable)
2 Exceptions to City's Contract Terms and Conditions
I have provided exceptions to the City Contract Terms & Conditions - Exhibit 1
Yes. I have included all exceptions in my response
(Required: Check only one)
No. I do not have any exceptions.
3 Professional Service Fees
Professional services fees for implementation, training, conversion, project management, and related services.
Include a breakdown for each category.
(Required: Maximum 4000 characters allowed)
Page 4 of 6 pages
Deadline: 1/22/2024 02:00 PM (CT)
202419
4 Annual operations and maintenance/support costs.
Annual operations and maintenance/support costs. If this cost differs over the years, please report the cost for each
year separately. Please include all third-party services.
(Required: Maximum 4000 characters allowed)
5 Total ongoing maintenance/support cost
(Required: Maximum 1000 characters allowed)
6 Software Intergration
Provide cost for professional services for integrations
(Required: Maximum 4000 characters allowed)
Bid Lines
1 Provide Software License Cost
(Response required)
Quantity: 1 UOM: EA
Price: $
Item Notes: Hardware, Software and Professional Service Fees
Supplier Notes:
2 Provide total cost for software/hardware implementation
(Response required)
Quantity: 1 UOM: EA
Price: $
Supplier Notes:
Total: $
Additional notes
(Attach separate sheet)
Total: $
Additional notes
(Attach separate sheet)
Page 5 of 6 pages
Deadline: 1/22/2024 02:00 PM (CT)
202419
