AI Tools for Medicare Experience Modernization - Request for Information
| Location: | Maryland |
|---|---|
| Posted: | Mar 27, 2026 |
| Due: | Mar 31, 2026 |
| Agency: | HEALTH AND HUMAN SERVICES, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | 269999 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Updated)
- Updated Published Date: Mar 27, 2026 01:50 pm EDT
- Original Published Date: Feb 17, 2026 02:27 pm EST
- Updated Response Date: Mar 31, 2026 10:00 am EDT
- Original Response Date: Mar 31, 2026 10:00 am EDT
- Inactive Policy: 15 days after response date
- Updated Inactive Date: Apr 15, 2026
- Original Inactive Date: Apr 15, 2026
-
Initiative:
- None
- Original Set Aside: No Set aside used
- Product Service Code:
-
NAICS Code:
- 541512 - Computer Systems Design Services
-
Place of Performance:
MD 21244USA
This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement.
The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels. CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help Medicare beneficiaries make informed plan choices and maximize their coverage.
Please see Attachment.
- 7500 SECURITY BLVD
- BALTIMORE , MD 21244
- USA
- Matthew Wendel
- matthew.wendel@cms.hhs.gov
- Aaron Blackshire
- aaron.blackshire@cms.hhs.gov
- Phone Number 4107868204
- Mar 27, 2026 01:50 pm EDTSources Sought (Updated)
- Feb 17, 2026 02:27 pm EST Sources Sought (Original)
Related Document
| Feb 17, 2026 | [Sources Sought (Original)] AI Tools for Medicare Experience Modernization - Request for Information |
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