Telephone Operator Services for U.S. Mission Spain & Andorra

Location: Federal
Posted: Dec 20, 2024
Due: Jan 15, 2025
Agency: STATE, DEPARTMENT OF
Type of Government: Federal
Category:
  • R - Professional, Administrative and Management Support Services
Solicitation No: 19SP5025Q0002
Publication URL: To access bid details, please log in.
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Telephone Operator Services for U.S. Mission Spain & Andorra
Active
Contract Opportunity
Notice ID
19SP5025Q0002
Related Notice
19SP5025Q0002
Department/Ind. Agency
STATE, DEPARTMENT OF
Sub-tier
STATE, DEPARTMENT OF
Office
US EMBASSY MADRID
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General Information
  • Contract Opportunity Type: Solicitation (Original)
  • Original Published Date: Dec 20, 2024 09:39 am CET
  • Original Date Offers Due: Jan 15, 2025 04:00 pm CET
  • Inactive Policy: 15 days after date offers due
  • Original Inactive Date: Jan 30, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
  • Product Service Code: R699 - SUPPORT- ADMINISTRATIVE: OTHER
  • NAICS Code:
    • 56142 - Telephone Call Centers
  • Place of Performance:
    , ES-MD
    ESP
Description

The Embassy of the United States in Madrid invites interested offerors to submit a proposal for 24/7 remote telephone operator services for U.S. Mission Spain & Andorra.



The estimated number of calls per month is 1,200.



The anticipated performance period is for a base year, with two one-year option periods, if exercised by the Government. All responsible sources may submit a quotation, which will be considered.



The Government intends to award a contract resulting from this solicitation, on February 2025, to the lowest priced technically acceptable offeror who is a responsible contractor.



The Government may award the contract based on the initial offer without discussion. The resultant contract will be a firm fixed price type contract.



All contractors have to be registered in the SAM (System for Award Management) Database, https://sam.gov/content/home, when submitting an offer pursuant to FAR provision 52.204-7. The guidelines for registration in SAM are available at: https://www.fsd.gov/gsafsd_sp.



Electronic Submission/Responses: offers must be submitted electronically through the link provided in the solicitation, prior to the response date and time.






Attachments/Links
Contact Information
Contracting Office Address
  • DEPARTMENT OF STATE, 2201 C ST NW
  • WASHINGTON , DC 20520
  • USA
Primary Point of Contact
Secondary Point of Contact


History

Related Document

Dec 5, 2024[Presolicitation (Updated)] Telephone Operator Services for U.S. Mission Spain & Andorra
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