Request for Information for FDA Contact Center Optimization
| Location: | Maryland |
|---|---|
| Posted: | Oct 22, 2025 |
| Due: | Nov 14, 2025 |
| Agency: | HEALTH AND HUMAN SERVICES, DEPARTMENT OF |
| Type of Government: | Federal |
| Category: |
|
| Solicitation No: | FDA-RFI-2026-131159 |
| Publication URL: | To access bid details, please log in. |
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- Contract Opportunity Type: Sources Sought (Updated)
- Updated Published Date: Oct 22, 2025 04:12 pm EDT
- Original Published Date: Oct 06, 2025 05:08 pm EDT
- Updated Response Date: Nov 14, 2025 05:00 pm EST
- Original Response Date: Oct 27, 2025 05:00 pm EDT
- Inactive Policy: 15 days after response date
- Updated Inactive Date: Nov 29, 2025
- Original Inactive Date: Nov 11, 2025
-
Initiative:
- Recovery and Reinvestment Act
- Original Set Aside:
- Product Service Code:
- NAICS Code:
-
Place of Performance:
Silver Spring , MD 20993USA
Amendment 1 is posted on 10/22/2025 for the following purposes: 1) RFI response due date is now extended until further notice. and 2) Industry Day/Follow-up time is now to be determined (TBD).
The purpose of this Request for Information (RFI) is to gain a better understanding of, and potentially
leverage, current and emerging industry capabilities to modernize FDA’s technology and service for
information flow into and through the FDA. More specifically, FDA aims to gather insights from industry
on solutions to achieve a modern, integrated, and secure approach to unified inquiry intake and
information flow. To this end, FDA is seeking innovative approaches to contact centers and help desks.
- 4041 Powder Mill Road 4th Floor
- Beltsville , MD 20705
- USA
- Min Jie Zeng
- minjie.zeng@fda.hhs.gov
- Lilibeth Deato
- lilibeth.deato@fda.hhs.gov
- Oct 22, 2025 04:12 pm EDTSources Sought (Updated)
- Oct 22, 2025 04:11 pm EDT Sources Sought (Updated)
- Oct 06, 2025 05:08 pm EDT Sources Sought (Original)
Related Document
| Oct 6, 2025 | [Sources Sought (Original)] Request for Information for FDA Contact Center Optimization |
| Oct 31, 2025 | [Sources Sought (Updated)] Request for Information for FDA Contact Center Optimization |
| Nov 6, 2025 | [Sources Sought (Updated)] Request for Information for FDA Contact Center Optimization |
| Feb 3, 2026 | [Special Notice (Original)] Industry Day for FDA Contact Center Optimization |
| Feb 10, 2026 | [Special Notice (Updated)] Industry Day for FDA Contact Center Optimization |
| Feb 18, 2026 | [Special Notice (Updated)] Industry Day for FDA Contact Center Optimization |
| Mar 11, 2026 | [Special Notice (Updated)] Industry Day for FDA Contact Center Optimization |
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