Maintenance/Service Agreement for NovoCyte Quanteon

Location:	Maryland
Posted:	Sep 16, 2025
Due:	Sep 19, 2025
Agency:	HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Type of Government:	Federal
Category:	J - Maintenance, Repair, and Rebuilding of Equipment
Solicitation No:	25-003844
Publication URL:	To access bid details, please log in.

Active

Contract Opportunity

Notice ID

25-003844

Related Notice

Department/Ind. Agency

HEALTH AND HUMAN SERVICES, DEPARTMENT OF

Sub-tier

NATIONAL INSTITUTES OF HEALTH

Office

NATIONAL INSTITUTES OF HEALTH NCATS

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General Information View Changes

Contract Opportunity Type: Combined Synopsis/Solicitation (Updated)
Updated Published Date: Sep 16, 2025 03:14 pm EDT
Original Published Date: Aug 20, 2025 08:16 am EDT
Updated Date Offers Due: Sep 19, 2025 10:30 am EDT
Original Date Offers Due: Aug 29, 2025 10:30 am EDT
Inactive Policy: 15 days after date offers due
Updated Inactive Date: Oct 04, 2025
Original Inactive Date: Sep 13, 2025
Initiative:
- None

Classification

Original Set Aside: No Set aside used
Product Service Code: J066 - MAINT/REPAIR/REBUILD OF EQUIPMENT- INSTRUMENTS AND LABORATORY EQUIPMENT
NAICS Code:
- 811210 - Electronic and Precision Equipment Repair and Maintenance
Place of Performance:
Rockville , MD 20852

USA

Description

Maintenance contract\repair for the following:

Flow Cytometer

Manufacturer: Agilent

Model: NovoCyte Quanteon

Service Plan: CrossLab Silver (or equivalent)

Salient Characteristics:

Service agreement with a 12-month period of performance

Minimum of 1 preventative maintenance visit (PM) by certified Agilent service technicians

Performance verification: During preventative maintenance, the technician should verify and document the system's performance to ensure it meets manufacturer specifications.

Calibration of all detectors and lasers to ensure accurate and reproducible results

Provision for on-site repair services by certified Agilent technicians in the event of a system malfunction.

Priority response time for service calls, ideally within 24-48 hours, to minimize downtime.

Inclusion of genuine Agilent replacement parts as needed for repairs.

Access to 24/7 technical support via phone and e-mail for troubleshooting and assistance with operational issues.

Regular updates/upgrades to software to ensure compatibility with new features and enhancements.

Detailed service reports for each maintenance and repair visit, including work performed, parts replaced, and system performance verification.

Parts, labor, and travel included at no additional cost to the Government

Period of Performance: The base period of performance shall be for twelve (12) months from 06/06/2025 - 06/05/2026 or upon award of the contract.

Attachments/Links

Contact Information

Contracting Office Address

9800 Medical Center Drive Bldg. B, Room #303
Rockville , MD 20850
USA

Primary Point of Contact

Brian Lind
brian.lind@nih.gov
Phone Number 3015498939

Secondary Point of Contact

History

Sep 16, 2025 03:14 pm EDTCombined Synopsis/Solicitation (Updated)
Sep 13, 2025 12:04 am EDT Combined Synopsis/Solicitation (Original)

Maintenance/Service Agreement for NovoCyte Quanteon

Related Document

See also